Johnsons Cars LTD Reviews 

2,190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly staff for being welcoming, extremely patient, and deeply knowledgeable throughout the entire purchasing process. People often note how helpful the team is, making every interaction pleasant and ensuring all questions are answered clearly. Buyers enjoy a smooth, pressure-free environment when looking for a vehicle, along with helpful updates during servicing. Some reviewers were not happy with the aftersales service, mentioning communication breakdowns and frustrating mistakes during vehicle preparation. A few consumers experienced unnecessary delays and difficulties when trying to get recurring issues resolved after buying their cars.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, professional, and provides a... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

Product

People report high satisfaction with the vehicles, describing them as extremely reliable and presented in top... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting a smooth sales process and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car dealer
  2. Car Body Shop
  3. Car accessories shop
  4. Used car dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,190)

1,270 reviews in the last 12 months

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Rated 5 out of 5 stars

"I'd suggest Johnsons Škoda Solihull to…

"I'd suggest Johnsons Škoda Solihull to a friend because of the professionalism and also the friendliness of the staff especially Ahmed Maruf, this guy is a star and makes the car buying experience much easier and less stressful with a wicked sense of humour apart from repeating some of his dad jokes!"

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnson’s VW - excellent service and support.…

I'd recommend Johnsons Volkswagen Stafford to a friend because Chris Dean was really genuine and went above and beyond to provide brilliant support all the way through! The used VW we purchased was prepared and serviced thoroughly and we were pleased with the 12mths warranty provided as well.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Johnsons…

The experience at Johnsons Wolverhampton Volkswagen was fantastic because the purchase of the used car and associated trade ins was handled perfectly and impressively. Both the services through my service plan were handled brilliantly and staff made me feel that I mattered. From start to finish I was made to feel I was important to Johnsons.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great car service

"Johnsons Hyundai Tamworth were helpful because I feel I get good value for money. The staff are polite and friendly and helpful. I had a video sent to me from the technician doing my service as he did a walk round under my car which I found to be very helpful. I was kept updated on the service and can honestly say the experience was 10/10."

5 May 2026
Unprompted review
Rated 5 out of 5 stars

A great experience!

Great service from Karim at Stourbridge. Smooth purchase from start to finish and I couldn’t be happier with my T-Roc! Would highly recommend a visit if you’re considering a new VW. Great selection and lovely staff.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, consideration and care.

The most important aspect of my experience at Johnson's of Wigan, when having my car serviced, was that after having suffered frustrating, lengthy attempts to arrange matters online and via an anonymous, central phone line, I decided to visit the dealership to sort arrangements in person. In the event, as you would expect, the work done on the car was efficient and advice received about future work was much appreciated. However, it was the respect, kind consideration and exemplary professionalism of
the reception staff member, namely Iona Edwards, that was beyond doubt the most satisfying and memorable feature of the whole process. Nothing was too much trouble for Iona and, without going into unnecessary details about some particular requirements and problems I brought to the proceedings, she responded with pleasing grace and charm, making any of my concerns vanish and ensuring that I left totally reassured and grateful for all of the treatment, help and understanding that I had received from her on behalf of the comany. I cannot thank her enough!
Most sincerely, Martin McLoughlin

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The best Honda dealership I've been to in the last 30 years

I went to this Honda dealership to look at a used CRV. I have had 5 CRVs! Darren took me on a test drive. He was very knowledgable about the vehicle and hybrid engine, and then very cleverly, let the car sell itself. When I mentioned that I preferred the walnut trim in my older model, he offered to change the trims over. I loved that suggestion and it really helped me to decide to buy the car. Danny then took over and did all the paperwork, and kept in contact for the few days before I came in to collect the car. He was very courteous and professional and did what he said he would do. When I came in today to collect the car, everything was ready, everything had been thought about. The changeover of the trims was done immediately, and I drove away thinking what a brilliant Honda dealership. I've been to so many Honda dealerships over the last 30 years. Thanks again to Danny and Darren.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Instantaneous email correspondence

Instantaneous email correspondence, first impressions.. and dealt with everything in an efficient, professional manner. Everything was easy and simple.
Excellent post-purchase customer service, and excellent delivery, exactly as promised.
The car wasn't cleaned prior to the test drive on my initial visit, but I was told this was due to overhead trees on-site, so that was understandable.
There's no room for old-fashioned bartering on used sales prices anymore, but they were able to accommodate other perks where possible.
Would highly recommend — full confidence thanks to the free warranty service next year. They even got out a dent and polished the car beautifully clean prior to delivery.
Couldn't recommend them enough, a fully trustworthy, certified Mazda garage/dealer. I wouldn't consider buying an MX-5 from anyone else without exhausting my options with Johnsons Mazda first.
Thanks Ryan, and in particular Craig who sold me the car. the delivery support gentleman was trustworthy, kind and respectful.

2 July 2026
Unprompted review
Rated 2 out of 5 stars

I had my 1st service at Johnsons and my last!

I had my 1st service on my CUPRA at Johnsons Liverpool last week. The service manager James was fantastic. However having parked my car up I was asked to move it because I was parked in the staff parking bays! There was nothing to suggest it was staff parking only, the rather irate person went on to say my car would be blocked in if I didn’t move it, I believe this chap with a gold star in customer service was called Dale. What ever you do, DO NOT PARK IN DALE’S SPACE. I moved my car to a different, I waved at Dale and apologised. After booking the car in with James I left as I walked passed Dale he decided he’d have another rant at me clearly an extremely angry man. My cars service complete I started my journey home, nearly home I noticed the service light on. I returned to Johnson’s for a second time so the service could be completed. James the service manager was extremely apologetic and stated he would send me something in the post as an apology. Unfortunately I’m still waiting! Such a shame that I myself need to have a rant, however I will not be using Johnson’s again.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish—highly recommend!

We had already decided on the make and model we wanted, and the team at Johnson Cars of Swindon sorted out a test drive for us the very next day.

Evie was absolutely brilliant—super friendly, incredibly knowledgeable, and made the whole buying process completely stress-free. Once we decided to go ahead, she kept us constantly in the loop with personalized video updates, which was a fantastic touch.

The seamless service didn't stop once we drove off the forecourt, either. A week later, they changed the tyres at my request, providing a great loan car and even giving our car a full valet while it was with them.

The entire Swindon team clearly prides themselves on first-class customer service. Smooth going all the way, and I highly recommend them!

15 July 2026
Unprompted review

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