JoinBrands Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that working through the platform is smooth and straightforward, making it very simple to connect with quality creators and manage projects without stress. Reviewers consistently praise the customer service staff for being exceptionally kind, responsive, and always ready to help solve problems right away. Some reviewers were not happy with the platform, mentioning that navigating the interface can be confusing and difficult when first starting out. Consumers also noted that getting assistance with initial account setup or dealing with certain service requests could occasionally prove quite challenging.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and friendly support that... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Staff

Consumers find staff to be positive, highlighting fast, friendly, and efficient support from team members who... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the fast and professional... See more

Service

People report positive experiences with service, noting that everything ran smoothly and efficiently.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The support team at Joinbrands has been so helpful and is the reason I have continued using this platform. There are some technical issues that happen on this platform but the support team, especially... See more

Rated 4 out of 5 stars

I originally would have adjusted this review and re-rated JoinBrands five stars based solely on the CEO’s response. However, before I could, the customer s... See more

Company replied

Rated 4 out of 5 stars

As a brand, the experience can be a little clunky, but the customer service team especially Tihi, are extremely helpful and responsive.

Rated 5 out of 5 stars

I love working with Joinbrands. I'm brand new to UGC and this platform has made it SO easy to get started. They have different certifications that you can get and guide you through exactly HOW to crea... See more


Company details

  1. Marketing agency
  2. Advertising agency
  3. Online marketing agency
  4. Online marketplace
  5. Social media agency
  6. Video production service

About JoinBrands

Written by the company

JoinBrands: The Nexus of Brands & Creators for Authentic Collaborations.

Step into JoinBrands, the influencer marketing hub bridging brands and content creators across prominent platforms like TikTok, Amazon, Instagram, and YouTube. Simplify and amplify your influencer partnerships, where precision meets passion.

For Brands:

  • Zero Barriers: Access the platform with no subscription fees. Initiate campaigns and scout the ideal creator match.
  • Creator Marketplace: Dive deep and select from a vast, pre-vetted community of influencers that resonate with your brand values.
  • Secure & Transparent: With payments secured in escrow and clear transaction processes, we ensure brands get true value and trust.

For Creators:

  • Diverse Opportunities: Explore a broad spectrum of brand collaborations, from startups to global giants, ensuring varied and rich content.
  • Empower Your Craft: Engage in projects that align with your niche and grow your portfolio.
  • Prompt Payments: Get rewarded for your creativity promptly upon job acceptance, with no hidden fees.

With JoinBrands, everyone benefits:

  • Content Rights Managed: A streamlined process for hassle-free rights transfer.
  • Promote & Prosper: Brands and creators alike can amplify their content reach, leveraging our ready-for-ad tools.

JoinBrands democratizes influencer marketing, connecting creative brilliance with brand aspirations. Experience the future of content synergy today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(284)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Enjoyed working with JoinBrands

Really enjoyed working with JoinBrands! The team is incredibly supportive, and the user experience is seamless. Highly recommend for anyone looking to grow their brand through meaningful collaborations.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Joinbrands has been different for me

Joinbrands has been different for me, but fun.. I am learning and experiencing and so far it has been easy to manuever and is user friendly. Any question or concern has been answered quickly and efficiently. The fact that there are guides to help you complete all the certifications correctly makes it so easy to get things done right. All transactions are super fast and transparent too... I am enjoying the learning process!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Platform!!

I am still a bit new to the UGC business and this platform has been perfect for getting started and they continue to be a part of my business long term

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with paid collaborations, you can be just working for free

I have been using this app for quite some time now, but just experienced being scammed by a brand. They waited till I create content- 1min video!!! - and then they rejected it saying that it’s good but we just won’t be processing with the collaboration. I worked hard for that video and even involved other people. I was supposed to be paid $108 for that video. I contacted customer support and they said oh well this is normal and we can’t do anything about it. Not only they won’t force brand to honor their side of the contract , but also they won’t punish the brand. Guess it was ok to waste a few hours of my life and have me work for free. I am confident that that brand found a way to record the screen and they will be using my video for free. Absolutely outrageous.

29 April 2025
Unprompted review
JoinBrands logo

Reply from JoinBrands

Hi there,

Thank you so much for sharing how you feel—we’re truly sorry that you’re feeling this way.

We understand that content revisions can feel frustrating, but they are a natural and common part of the creative collaboration process between brands and creators, both on and off the JoinBrands platform. Every brand has different expectations, and sometimes adjustments are needed to meet those standards.

As a creator, your content is incredibly valuable, and your professionalism plays a key role in building long-term relationships with brands. While not every job will be a perfect match, there are many opportunities out there that will align more closely with your unique style and strengths—and we’re here to help you find those.

We want to reassure you that you have not been scammed. Our goal is always to support and empower you, and we’re here to guide you every step of the way.

Please don’t hesitate to reach out if you need further help or just someone to talk to—we’re here for you.

Rated 5 out of 5 stars

The Best

I am on several ugc apps and websites as a creator and JoinBrands is by far the most user friendly and accommodating. They have great customer service, lots of good paying jobs, and they are good to their creators.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is Top Notch!

I had a really tough time trying to resize an image to submit for a job and the Customer Service rep. stayed on the chat with me and offered many different solutions to help resolve my problem. He was courteous and patient, and I really appreciated the help I needed.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I want to express my gratitude to…


I want to express my gratitude to JoinBrands for their excellent support and outstanding service. Every time I needed assistance, the team was incredibly helpful and efficient, ensuring a smooth and professional experience. It’s amazing to have a platform that truly cares about creators and helps us grow. Thank you for the great work!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

UGCCELIAGEHR

JoinBrands is a great platform to work together! I have done many projects and it has been very successful and rewarding for me to grow in UGC community with their support and my dedication towards the best brands!
Thank you!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

An excellent platform with great customer service

I've been using JoinBrands for over a year and have nothing negative to say. Results from creators can vary depending on the campaign type or product you're selling. However, the platform is excellent, customer service is great, and the selection of creators is never ending.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Assistance on a Sunday

I worked two jobs for JoinBrands and everything went well and I was paid fast. I did have an inquiry about a project on a Sunday and I was not optimistic of getting and answer. Well, I was wrong. I accessed the chat feature in the app and somebody was there answering my questions and clarifying details for me. I am impressed!

16 February 2025
Unprompted review
Rated 5 out of 5 stars

It’s not just app

It’s not just app, it’s like family, honestly everyone here is so kind and nice, even if you don’t have experience they still help you and you can still work with brand and make some money

28 January 2025
Unprompted review

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