Sunny Side Travel Reviews 153

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, contributing to enjoyable holidays. The service is frequently highlighted as well-organized and efficient, with many people appreciating the smooth booking process, often facilitated via WhatsApp. Consumers particularly value the punctuality of transfers and the overall fun and memorable experiences provided during their excursions. However, some customers also noted issues with pricing, mentioning instances of discrepancies or unexpected changes to the agreed-upon price upon arrival. A few other people also felt that certain additional costs, like for photos or specific items, were overpriced.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the punctuality of pickups and drop-offs, and the... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers describe their trips as... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, noting that prices... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and convenient, often praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used them more than 3 times different excursions but I have never been disappointed. Much respect to a dear guy I have never met but always so helpful ...Michael 🌟🙏🏼. May Allah continue to... See more

Company replied

Rated 5 out of 5 stars

Sealanya, absolutely fantastic would definitely recommend. The animals are well looked after and are cared for and loved. Kids were thrilled to see the seals and dolphins, easy to book via WhatsApp c... See more

Rated 5 out of 5 stars

It was really easy to book our Green Canyon trip through WhatsApp allowing us to use the hotel WiFi, payment being collected on pickup by the coach. The trip was well organised and very enjoyable, a... See more

Rated 5 out of 5 stars

Booked the day before for the pirate ship. Everything was sorted over WhatsApp and tickets arrived quickly. Boat trip was decent. Captain and everyone on boat made it fun and enjoyable. Lunch was dece... See more


Company details

  1. Travel agent
  2. Boat Hire Service
  3. Boat tour agency
  4. Cruise Travel Agency
  5. Cultural tours provider
  6. Tour Agent

Written by the company

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Joyful buggy trip

We enjoyed our buggy trip with my 5 y.o. son. We had been all covered by the mud 🙈 You drive throw beautiful landscape, near mountains and river. The organization was good, the guys made it all very well. I recommend it for sure!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Staff are very welcoming and always…

Staff are very welcoming and always smiling,made you feel so comfortable. The whole experience was amazing, relaxing feeling recharged, would highly recommend. We would definitely be returning on our next holiday 👌

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Perfect communication from the moment I booked via their website, booked a boat trip for 5 adults and 3 children. To be picked up from our hotel and dropped back off after the trip. Price also included the boat trip.
Driver was punctual and on time, the boat trip was perfect for what we wanted, and driver was waiting for us once we returned. Couldn't ask for anymore. Great experience

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Side diving

We went on a dive experience. We were apprehensive as I am 61 and my partner 59. We swim well but not dived before. The instruction was first rate, patient and explained everything. Lovely lovely trip if had more time would repeat. Thank you so much.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Booked a pirate boat trip through Join…

Booked a pirate boat trip through Join experience it was so good I have booked again with them 2 days later! The boat trip was amazing and the booking process was smooth. The customer service is great with very fast and friendly contact via Whatsapp 😀

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had an unforgettable experience on my trip from Side to Pamukkale yesterday! From the moment the tour began, our guide, Ibrahim, was incredibly warm, welcoming, and knowledgeable. His passion for Turkish history, culture, and traditions truly brought each site to life. The entire day was seamless—from the breathtaking hot air balloon ride to the fascinating tour of Hierapolis.

Ibrahim’s depth of expertise made the ancient ruins feel even more awe-inspiring. I learned so much and left with a greater appreciation for this beautiful country.

Before booking, I reached out to several tour operators, and Join Excursions stood out for their exceptional customer service. They responded to all my questions promptly via WhatsApp and were consistently polite and friendly. Based on this wonderful experience, I highly recommend both the trip and this agency.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Day Trip - Don't miss it!

We made a booking with this company for the Antalya Day Trip with a boat tour included.

From the beginning, the company were excellent at communicating with us, giving precise instructions regarding pick up etc and they answered our communications very promptly and politely

The excursion itself was excellent value for money. We had a really good driver who arrived promptly in a large coach.

Our tour guide Armed was superb! His wealth of knowledge was incredible and he made our tour very enjoyable. He was funny, and everyone enjoyed themselves. He also gave us lots of good tips about understanding Turkish customs /traditions which was incredibly useful and will continue to be so on our future visits to Turkey. His wealth of history knowledge of Antalya and Turkey was vast and he made it interesting so that we didn't lose interest. He is the best tour guide that I've had the pleasure to meet! A true asset to the company!

The meal that was included in the price was very good and the restaurant itself was nice too.

The boat trip was around 1 hour and it was very enjoyable, even for someone like me who isn't a fan of boats because of sea sickness!

The waterfalls were stunning, we loved them. Don't forget your camera.

All in all, this trip was outstanding!

The company itself 10/10 ✔️
Transport/Bus Driver 10/10✔️
Waterfall experience 10/10✔️
Visit to the Jewellery Factory 10/10✔️
Lunch at the restaurant 10/10✔️
Boat Trip 10/10 ✔️
Antalya Historical Sightseeing 10/10✔️
Armed our Tour Guide 10/10✔️😊😊😊

As always in a true review, things to be mindful of on this trip:-

Wear comfortable walking shoes as there is quite a bit of walking to do.

The walk to the port to go on the boat is steep and can be slippy, so be careful. It's a steep walk back up so anyone with walking difficulties may struggle. (I think I saw a lift, but can't be 100% on that, so you'd have to double check that). Don't miss it though as it's stunning!

This is definitely a trip to go on. We had the best day.

Thank you so much for a truly enjoyable day. 😊😊🩷🩷

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Hamam experience

Fantastic Hamam experience. As a Mother with 3 kids (16,13,11) it was a great morning we were nicely picked up as agreed. Such a Nice people in the bathing house. Very Nice also for my 11 year daughter. We were back arouns 2:30 at the hotel.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic day for all the family

Fantastic day for all the family! Action packed adventure, which doesn't stop from one section to the next. The drivers make it great fun and whilst playful, still drive sensibly. We added the boat trip that was relaxing, and the chicken lunch after was delicious that even my fussy 7yr old ate. My only regret is I didn't buy the photos and video they took, as looking back they would be nice to have.
Tip: Take water, as drinks are expensive.

Note - honest company. I left my wallet in the Jeep which they returned to me at no charge, still with the cash inside.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

A must try Rafting

We booked a family trip includes Jeep Safari and river Rafting . The team is so professional and give all clear instructions . They speak English and Deutsche and some Arabic as well which is great. We had a good guide by Hadji who's is so professional. I would definitely come again .

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience we had. Very quick and good communication! Nice bus drivers, freandly personal and a great captain.
It was a great day!!

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with join excursions

Wonderful experience with join excursions .
They are very professional and offer reasonable rates.We thoroughly enjoyed our vacations taking multiple trips and every trip was planned and organized in a way that we never get bored and every activity was on time , food was good and staff was very cooperative and caring

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, easy to book, very polite and professional. We had an amazing day horse trekking, picked us up and dropped us back. We went trekking on the horses, stopped off and walked up to a little castle exploring a little cave and to top it off was able to see the sunset with an amazing view of Alanya, mustaf and his team were lovely at the ranch 😍 fantastic day, highly recommend 🌟

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Booked the belek Turkish baths .

Booked the belek Turkish baths .. driver was on time to the minute and the experience was brilliant! Absolute bargain at £40 for 2 adults and we even brought our 2 year old toddler along with us that loved playing with the bubbles and having her own little massage from one of the ladies. Would highly recommend!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Green Kanion trip

It was a great time there. Amazing views and water. So nice for swimming. Lunch tasty with view on the river. Free time for make some photos. All was great!!!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Great people

Great people, the drivers very very friendly. And one thing to mention the responses on whatsapp are really fast which helps a lot in cases like Inhad I could not find the driver when we finished the trip and they immedeately responded and helped me

24 August 2024
Unprompted review
Rated 5 out of 5 stars

The staff is very professional

The staff is very professional, helpful and prompt.
We had a great day, everything was very well organized. The prices of the excursions are very competitive. I highly recommend this company!

22 August 2024
Unprompted review
Rated 1 out of 5 stars

Driver fell as asleep and crashed while driving

The worst operator you could use, the driver fell asleep at the wheel and struck another vehicle at high-speed with no seat belts nearly killing men, women and children. Then proceeded to drive erratically, narrowly missing a number of other vehicles and rear ending an ambulance. I'd suggest there was a high likelihood they had been drinking while on the tour. Very dangerous, if you aren't a fan of living then I'd definitely recommend them.

Just to follow on, the operator did nothing to investigate and instead is attempting discredit my review to save safe. I can assure you there are no safety standards and you and your family will be at great risk if you engage in any of their tours. Id pay the extra and use the hotels tours if I had my time again.

19 August 2024
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Dear Sir/Miss,

Thank you for taking the time to share your feedback. We take the safety and satisfaction of our passengers very seriously. After a thorough investigation, which included consultations with both the police and the transport department, we found no evidence to support the claims made in your review. There was no accident, and all safety protocols were strictly followed during the tour.

We were truly disappointed by the nature of your interactions with our team. Despite our sincere efforts to assist and resolve any concerns, your response was solely focused on insulting our operators and refusing any constructive cooperation. Additionally, we wish to clarify that you immediately demanded a full refund without providing any details or evidence to support your claims. When we requested this information to conduct a fair investigation, you began to insult our operators and even threatened to blackmail us by tarnishing our reviews.

We believe in addressing issues through open and respectful dialogue, but unfortunately, that opportunity was not afforded to us in this case. While we are committed to providing a safe and enjoyable experience for all our guests, we are not tolerant of this kind of provocations.

Should you wish to discuss this matter further in a constructive manner, we would be more than willing to engage in that conversation.

Sincerely,
Joinexcursions.com Team

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