We have used Homebase for almost 8 years. We have a not for profit volunteer run collective. We have about 17-18 of us who keep it going 7 days a week. We love Homebase, but have had the free version... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I love the ease of scheduling! I really wish that departments was included in the base plan. If you can separate the shifts by role, I don't see how much of a difference departments is.
Company replied
Homebase offers a ton of options my organization will never use. We are a non-profit art guild who only needs to schedule our Gallery workers. All the other services H/B offers to us, and we pay for... See more
Company replied
We use it for ONE thing (scheduling our hourly employees). We don't have a large team but Homebase decreased the allowed size on the free accounts. I would still be using the free account if I could... See more
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Company details
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.7
Average
393 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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It's fine
It's fine, and there are a lot of intuitive features, however, it requires a lot from management in terms of approvals and it lacks flexibility for some settings (why do the unavailability setting have to be continuous for example?) The app is also crashing multiple members of my team's Iphones (and they are up to date and not that old). It does more than we need (I don't need payroll and HR) and less at the same time. Homebase will be a temporary fix while we continue to look for a straight forward smart scheduling platform.
11 October 2026
Reply from Homebase
Lisa, thank you for this thoughtful and detailed feedback — the approval flow, inflexible unavailability settings, and iPhone crashes are all things that genuinely help us improve and we are passing every bit of it along to our team. We are sorry the experience has felt like more than you need in some areas and not enough in others, and we understand that is a frustrating place to be. If you ever want to walk through everything together, please reach out at support.joinhomebase.com/s/ and we would love the chance to help. Thank you for being the best part of Homebase!
AI ran company for THIER profit
I would say that my experience was pleasant up until I couldn't understand what the person was saying about the job. I mentioned I was offered a job in the town I live in at a place I know. Followed the instructions, downloaded the app, was ready to work the next day. Then I saw it was not showing up on my app at all. There was no one too call and talk with. The AI chat bot was my only option and it completely didn't do anything I asked it. It kept apologizing about how it's very frustrating. Then told me to contact the hiring manager or the business I was going to work at. I call the business because I was never told a hiring manager name. The business had never heard of them and said they had no temps scheduled to work there at all. I've left multiple messages at their Greensboro HQ and of course heard nothing. This is a phoney business I'm assuming now and they just collect your data and sell it. The phone number AI was talking to them on will not even answer at all. Just rings and then hangs up very quickly as youre leaving a message. This job cost me time and money and another job I didn't take because they had offered me one.
12 October 2026
Unprompted review
Reply from Homebase
We are so sorry for this experience and we take this very seriously. What you are describing does not sound like a legitimate Homebase account and we want to investigate right away. Please respond with the name of the company you applied for so we can look into it and make sure this is not a fraudulent account using our platform. Thank you for being the best part of Homebase!
Reply from Homebase
Mrs. Benalia, professional, great guidance, and a prompt response is exactly the experience we want every customer to have! So glad our team delivered that for you. Thank you for being the best part of Homebase!
Not user friendly at all
Not user friendly at all. Treats me like an employee rather than a manager/owner. Not easy to quickly see complete schedule. Using both the app (do not like at all), and join Homebase on phone do not work for me as the scheduler.
26 September 2026
Reply from Homebase
We are so sorry the experience has felt more like an employee view than a manager one — that is not how it should feel for someone running the schedule. We hope things are working better for you now, but if not it may be a permissions issue that we can fix quickly. Please reach out at support.joinhomebase.com/s/ to request a callback and we will get your account set up the right way. Thank you for being the best part of Homebase!
I've been using homebase since 2019 and…
I've been using homebase since 2019 and now I have to pay for it. Not happy at all.
11 October 2026
Reply from Homebase
We are truly sorry and we completely understand your frustration after six years of trusting Homebase for your business. This decision around the employee count was not made lightly and involved a great deal of care and consideration, but we know that does not make the change any easier. We genuinely value your loyalty and hope we can continue to earn it. Thank you for being the best part of Homebase!
It's pretty shitty how you are now…
It's pretty shitty how you are now forcing me into a paid subscription after years of use of the free version because you decided to lower the number of employees you can have on the account.
8 October 2026
Reply from Homebase
We are truly sorry for the frustration this change has caused, especially after years of trusting us with your business. This decision was not made lightly and involved a great deal of care and consideration, but we completely understand how difficult it feels when something that worked for you suddenly changes. Thank you for sharing this with us and for the years you spent with Homebase. Thank you for being the best part of Homebase!
Awesome customer support ..I called…
Awesome customer support ..I called last week & had bad experience .The representative said there’s no way I can get in that account without contacting my supervisor ..So today’s representative was AWESOME
12 October 2026
Unprompted review
Reply from Homebase
Remon, we are so glad today’s experience turned things around completely! Getting a clear path forward instead of a dead end is exactly what we want every call to feel like, and we are sorry the first experience fell short of that. We will make sure today’s representative knows they made a real difference. Thank you for being the best part of Homebase!
Lee was so helpful and so patient with…
Lee was so helpful and so patient with me. You are VERY lucky yo have him:-).
Zualita Updike
8 October 2026
Unprompted review
Reply from Homebase
Zualita, helpful and patient is exactly the kind of person we want in every customer’s corner and Lee sounds like a true gem! We are very lucky to have him and we will absolutely make sure he knows how much his support meant to you. Thank you for being the best part of Homebase!
Reply from Homebase
Luke, we are sorry to see you go but we are really glad the cancellation process was easy for you. If you ever find yourself needing Homebase again we would love to have you back. Thank you for being the best part of Homebase!
Venus 5 Star Customer Service!
Venus gave me amazing customer service! She was able to help me through the problem I was working through and found the solution. 5 stars!
7 October 2026
Reply from Homebase
Danny, Venus finding the solution and delivering 5-star service is exactly what we strive for every single day! We will absolutely make sure she knows how much her help meant to you. Thank you for being the best part of Homebase!
Agent was patient
Agent was patient, thorough, and knowledgeable. Very pleasant customer service experience.
7 October 2026
Unprompted review
Reply from Homebase
Patient, thorough, knowledgeable, and pleasant — that is the full picture of what great support looks like and we are so glad you experienced it! Thank you for being the best part of Homebase!
costumer service
costumer service
i spook already to 3 supervisors and non off them called me back
7 September 2026
Unprompted review
Reply from Homebase
We are so sorry — speaking with three supervisors and not receiving a single callback is completely unacceptable and we completely understand your frustration. We hope this has been resolved by now, but if you are still waiting please reach out at support.joinhomebase.com/s/ to request a callback and we will make sure someone gets to you right away. Thank you for being the best part of Homebase!
Run by AI agents and no customer service
This company is all smooth sailing until something happens. There is no customer service only AI agents. They billed me 3 times on the same day and I called but then an AI agent answers. I sent them emails and again an AI agents answers. Then suddenly I get a strange call on Sunday and no one follows up. It has been a month and I cant get hold of one human being to solve this. I will not be using their services again and going to contact my bank
2 September 2026
Unprompted review
Reply from Homebase
We are truly sorry for what you experienced. Being billed three times in one day and then unable to reach a real person for an entire month is completely unacceptable, and we completely understand your frustration. It looks like one of our reps was able to reach out to help, and we hope everything has been resolved. If not, please reach out at support.joinhomebase.com/s/ and we will make sure a real person gets to you right away. Thank you for being the best part of Homebase!
Slow to log in. Too slow
Home Base is running very slow on our POS. It essentially adds a minute or two to my employee’s shifts that I eventually need to pay, so it is causing more time and stress for me at the moment.
Additionally, the passcodes were not syncing with Clover on multiple attempts, we could not clock in when there was an internet outage, and the customer service was not knowledgeable on how to deactivate the “don’t forget to clock-in” pop-ups when it was a mere setting on the account.
I appreciate that it is provided for free on clover, but I may save more time and stress if I just hand-wrote my staff’s times.
2 October 2026
Reply from Homebase
We are truly sorry for all of this — slow load times costing you money on payroll, passcode sync issues with Clover, being unable to clock in during an outage, and support that did not have the right answers is far too much to deal with at once. We believe our rep Philip has already reached out to help work through these issues with you, but if anything is still unresolved please do not hesitate to reach out at support.joinhomebase.com/s/ and we will make sure everything gets properly addressed. Thank you for being the best part of Homebase!
Payroll solution found
After talking to 4 people, Vince was able to see the problem and inform me on how to correct it.
5 October 2026
Unprompted review
Reply from Homebase
Stephanie, Vince seeing what four others missed and getting you to a solution is exactly the kind of persistence and expertise we want every customer to experience. We are so glad he was able to get your payroll sorted and we will make sure he knows his effort made a real difference. Thank you for being the best part of Homebase!
No response
1 October 2026
Reply from Homebase
We are so sorry to see this and want to make sure we understand what happened. If you reached out and did not hear back from us, please reach out at support.joinhomebase.com/s/ to request a callback and we will make it right. If this review was submitted by mistake, we would really appreciate you considering updating or removing it. Thank you for being the best part of Homebase.
If you try to downgrade there…
If you try to downgrade there subscription service back to free. There software lets you do it and says you are to their free service but they will keep taking money out of your bank account. This company is just another long string of companies that use scamming techniques to drain your account. I am going back to local business, when are we going to say enough of this corporation who screw everyone. You know what I am talking about. Cable, electric, amazon, expedia, the list goes on and on.
3 July 2026
Unprompted review
Reply from Homebase
We are truly sorry for this experience and we want to be clear that continuing to charge after a downgrade to free is not our policy. If you were still charged after making that change we absolutely want to make it right. Please reach out at support.joinhomebase.com/s/ to request a callback and we will look into your account and resolve this for you right away. Thank you for being the best part of Homebase!
She understood the assignment and my…
She understood the assignment and my struggle with the account. She fixed my issue right away, while also validating everything worked properly as it should.
3 October 2026
Unprompted review
Reply from Homebase
Understanding the struggle, fixing it right away, and making sure everything worked properly before wrapping up — that is exactly the kind of care we want every customer to feel. We are so glad she delivered that for you. Thank you for being the best part of Homebase.
Reply from Homebase
Fast and effective when it counts most — that is exactly the standard we hold our team to! So glad we could get your tech issue sorted quickly. Thank you for being the best part of Homebase.
I love Homebase
I love Homebase. I’m a little upset that they change minimum employees on the free version from 20 to 10
2 October 2026
Reply from Homebase
We love hearing that you love Homebase! We completely understand the frustration with the change to the free plan, and we want you to know these decisions are never made lightly. We truly appreciate the feedback and are passing it along to the team. Thank you for being the best part of Homebase.
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