We have used Homebase for almost 8 years. We have a not for profit volunteer run collective. We have about 17-18 of us who keep it going 7 days a week. We love Homebase, but have had the free version... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ease of scheduling! I really wish that departments was included in the base plan. If you can separate the shifts by role, I don't see how much of a difference departments is.
Company replied
Homebase offers a ton of options my organization will never use. We are a non-profit art guild who only needs to schedule our Gallery workers. All the other services H/B offers to us, and we pay for... See more
Company replied
We use it for ONE thing (scheduling our hourly employees). We don't have a large team but Homebase decreased the allowed size on the free accounts. I would still be using the free account if I could... See more
Company replied
Company details
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.7
Average
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Homebase
I love Homebase. I’m a little upset that they change minimum employees on the free version from 20 to 10
2 October 2026
Reply from Homebase
We love hearing that you love Homebase! We completely understand the frustration with the change to the free plan, and we want you to know these decisions are never made lightly. We truly appreciate the feedback and are passing it along to the team. Thank you for being the best part of Homebase.
The customer service helped me to…
The customer service helped me to quickly understand the issues I was seeing in the payroll settings for all of my employees. She helped me to resolve the issue and confirm that the update updates I needed to make were accurate.
I’m very happy and satisfied with homebase and support and software they provide.
2 October 2026
Unprompted review
Reply from Homebase
Happy, satisfied, and with payroll settings sorted and confirmed accurate — that is exactly the outcome we want for every customer! It sounds like she went above and beyond to make sure everything was right before wrapping up, and that means everything to us. Thank you for being the best part of Homebase.
New to Homebasse
I recently took over managing our Homebase account and had several questions as I was getting familiar with everything. Carla from the Customer Service team was fantastic. She was extremely patient, knowledgeable, and helpful, taking the time to walk me through my questions and make sure I understood everything.
It’s always refreshing to receive this level of customer service. Carla made the transition much easier and was a pleasure to work with. Great experience with Homebase and especially with Carla!
1 October 2026
Unprompted review
Reply from Homebase
Ken, stepping into a new role and having Carla walk you through everything with patience and care is exactly the onboarding experience we want everyone to have. She clearly made what could have been a stressful transition feel smooth and manageable, and that means everything to us. We'll make sure she knows how much her support meant to you. Thank you for being the best part of Homebase.
Reply from Homebase
Steven, excellent is exactly the standard we hold our team to every single day! So glad our representative delivered that for you. Thank you for being the best part of Homebase.
I used Homebase for about five years…
I used Homebase for about five years for my small business. I started with the free scheduling product, liked it, and eventually upgraded to premium services and payroll because I thought having everything integrated would make things easier.
The scheduling side was good. Payroll was not.
Payroll support was extremely difficult to reach and seemed to operate separately from the rest of Homebase. When I did get someone on the phone, they usually could not resolve the issue themselves and would forward it to another team. I was often told someone would get back to me in a few days, and frequently nobody did.
Homebase made multiple payroll and tax-related errors during the time I used the service. In one case, there was a problem with a payroll withdrawal. The money had already left my bank account, but Homebase apparently did not show that the withdrawal had succeeded. They tried to withdraw the money again, the second attempt failed, and my employees did not get paid. Homebase did not notify me, and it took about a week to get the issue corrected.
They also had problems with tax filings on more than one occasion. After I finally switched to another payroll provider, I later learned from the IRS that Homebase had not completed a previous quarter’s tax filings. Homebase had not informed me that the filings had not been done. When I contacted them about correcting it, I was told they would only handle it if I paid $1,250.
My experience was that Homebase was fine for scheduling, but I would not trust them with something as important as payroll.
30 September 2026
Unprompted review
Reply from Homebase
Doug, we are so deeply sorry for everything you went through and we truly mean that. No business owner should ever have to deal with payroll errors, missed tax filings, and the frustration of not being able to reach anyone who could actually help. We are genuinely relieved that our payroll manager Daniel was able to connect with you, get to the bottom of what happened, and reach a resolution that was satisfactory to you. If you ever need anything at all please do not hesitate to reach out, and in light of everything being resolved we would be so grateful if you would consider updating or removing your review. Thank you for being the best part of Homebase!
The rep is very Professional
29 September 2026
Reply from Homebase
Arthur, professional is exactly the standard we hold our team to every single day — so glad it came through! Thank you for being the best part of Homebase 💜
Louis I believe was her name was…
Louis I believe was her name was soooook kind, empathetic, and patient with me!
She is a 100% ROCK STAR!!!
29 September 2026
Unprompted review
Reply from Homebase
Asif, a 100% rock star — we couldn't agree more! Kind, empathetic, and patient is exactly the energy we want every customer to experience, and it sounds like Louis delivered that in full. We'll absolutely make sure she sees this. Thank you for being the best part of Homebase 💜
I had a new hire payroll question
I had a new hire payroll question. The team called back within minutes and solved the problem.
28 September 2026
Unprompted review
Reply from Homebase
Eagle Powersports, a call back within minutes and the problem solved — that's exactly the kind of support every new hire payroll question deserves! So glad our team came through for you so quickly. Thank you for being the best part of Homebase 💜
Kim has made our transition go…
Kim has made our transition go extremely well. She has been amazing.
25 September 2026
Reply from Homebase
William, Kim being amazing through your entire transition is exactly what we strive for — she made sure you felt supported every step of the way! We'll absolutely make sure she knows how much it meant. Thank you for being the best part of Homebase 💜
Wish I could give this place a zero
Wish I could give this place a zero. Awful customer service.
24 September 2026
Unprompted review
Reply from Homebase
Jesse, we are truly sorry you had this experience and we completely understand the frustration. One of our payroll managers has already tried to reach you but was unable to connect. Please respond to their outreach or reach out yourself at support.joinhomebase.com/s/ and we will make sure someone gets to you right away. Thank you for being the best part of Homebase!
Cornelius did a great job resolving my…
Cornelius did a great job resolving my problem.
24 September 2026
Unprompted review
Reply from Homebase
Cornelius getting your problem resolved — that's exactly the kind of support we're here to deliver! We'll make sure he knows his hard work made an impression. Thank you for being the best part of Homebase 💜
Reply from Homebase
ORZIGUL, great service is what we strive for every single day — thank you! Thank you for being the best part of Homebase 💜
Marco was great and was able to resolve…
Marco was great and was able to resolve my issue quickly.
23 September 2026
Unprompted review
Reply from Homebase
Julian, quick and resolved — that's exactly what we aim for! Marco will definitely hear about this. Thank you for being the best part of Homebase 💜
I love the ease of scheduling
I love the ease of scheduling! I really wish that departments was included in the base plan. If you can separate the shifts by role, I don't see how much of a difference departments is.
22 September 2026
Reply from Homebase
Alia, so glad the scheduling is working great for you! That's really valuable feedback on departments — we hear you on the distinction between roles and departments, and we're passing it along to our team. Thank you for being the best part of Homebase 💜
None of my employees can clock in and…
None of my employees can clock in and the Geo fence is off.
21 September 2026
Reply from Homebase
Chelsea, we're so sorry — employees unable to clock in and a geofence that's off is a serious disruption and we completely understand the urgency. A member of our team has already tried to reach you by phone and email to help get this resolved. Please reach out at support.joinhomebase.com/s/ and reference case number 02481258 and we'll get right on it. Thank you for being the best part of Homebase 💜
They are quick to respond and the agent…
They are quick to respond and the agent was very polite and patient!
21 September 2026
Unprompted review
Reply from Homebase
Yvette, quick, polite, and patient — that's the trifecta we strive for every single time! So glad our agent took great care of you. Thank you for being the best part of Homebase 💜
The app has been extremely glitchy with…
The app has been extremely glitchy with a lot of issues the part almost two weeks.
16 September 2026
Reply from Homebase
Krys, we are so sorry for the glitchy experience over the past two weeks — that is not at all what we want for you. One of our reps was able to reach out and we hope things are fully resolved by now. If you are still running into any issues please reach out at support.joinhomebase.com/s/ and we will get it sorted right away. Thank you for being the best part of Homebase!
Dino and Paul were great
Dino and Paul were great. They explained our new POS system thoroughly. They were able to accommodate all our request and are easy to contact if we have any concerns. I wish more people were like them. Homebase is exactly what we needed for our business.
15 September 2026
Reply from Homebase
Alba, Dino and Paul — what a team! Thorough, accommodating, and easy to reach when you need them is exactly the standard we strive for, and it sounds like they delivered on every front. We'll make sure they both know how much their support meant to you. Thank you for being the best part of Homebase 💜
Homebase is so easy to learn and use
Homebase is so easy to learn and use! I can't believe how fast and easy it was for our whole team and us to get up and running. Can't recommend it enough!
15 September 2026
Reply from Homebase
Ben, fast, easy, and the whole team up and running in no time — that's exactly what we set out to build! Knowing Homebase clicked for everyone so quickly means the world to us. Thank you for being the best part of Homebase 💜
Friendly and easy to follow
17 September 2026
Reply from Homebase
Jose, friendly and easy to follow — that's exactly the experience we want every single person to have! Thank you for being the best part of Homebase 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.