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Rated 1 out of 5 stars

They will take your money and not ship your meds for weeks, you cannot get in touch with anyone from their account management/care/customer service team even with a medical issue. They just do not res... See more

Rated 5 out of 5 stars

I have been using Join Layla for a year. I have had a positive experience and have been loosing weight slowly but consistently. Medication arrives well packaged and quickly. When I had nausea they... See more

Rated 3 out of 5 stars

On the whole, I was very happy until twice. There were some shipping issues . As soon as I ordered within seconds, I sent a message to please hold off sending for a few days since I wouldn’t be ho... See more

Rated 5 out of 5 stars

My first week I have lost 7 pounds, I’m so thrilled and very thankful that I had trusted Layla, I look in the mirror and I can see the person I used to be and want to be, just within 1 week I feel... See more

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3.7

Average

TrustScore 3.5 out of 5

261 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Fairly good experience

Fairly good experience, however it seems prescriptions are always a bit short by last injection. Also, it would be nice if the pricing was lower and more comparable with other companies offfering the same services. Due to price I will be seeking services with another company.

5 February 2025
Rated 2 out of 5 stars

Didn't work for me...

Join Layla was great about getting the product to me in a timely manner. The Semaglutide mixture they sent me did not work for me. I felt no different on the medication than I did before or after taking the medication.

6 August 2024
Rated 5 out of 5 stars

The communication was easy and…

The communication was easy and efficient. My product arrived promptly. I appreciate that you trust me to know my own body and not ask a ton of ridiculous, repetitive questions.

28 November 2024
Rated 3 out of 5 stars

The company is great

The company is great, I’m just not having success losing weight as quickly as others I know who are on GLP-1 meds, can’t help but wonder is if it is the compounding.

3 February 2025
Rated 1 out of 5 stars

Be more transparent on dosage

Be more transparent on dosage

2 February 2025
Join Layla logo

Reply from Join Layla

Hi Penny! I apologize that you've had a negative experience thus far. Please let us help change that! If you reach out to our support team, we would love to make things right.

Rated 4 out of 5 stars

The deliveries have been good

The deliveries have been good. One set in the hot sun because I didn’t know it was delivered. The ice was all melted and I was as afraid it might be bad.

I hav been requested by increase in the dosage. Maybe you haven’t seen my requests.

Thank you friend quickly sending.

The meds seem to work for me.

1 February 2025
Rated 1 out of 5 stars

I have been trying to unsubscribe and…

I have been trying to unsubscribe and delete my information repeatedly but they will not let go. This is wildly unprofessional and unethical and I am greatly concerned about any phi I have shared thus far.

1 February 2025
Join Layla logo

Reply from Join Layla

Hi Michelle,

According to our records, you haven’t logged into your account since your last order. We do have an option to delete your PHI and account. Please log in at https://my.joinlayla.com/ to proceed with deletion.

If you’re experiencing any issues, let us know, and we’ll be happy to assist you further.

Rated 1 out of 5 stars

I was charged for a shipment of…

I was charged for a shipment of medicine that is still showing in pharmacy in TX. They wouldn’t refund me for the medicine that never shipped. They are thieves.

1 December 2024
Join Layla logo

Reply from Join Layla

Hi Jennifer. We'd be happy to submit a refund. Please reach out to support, and we can get that processed.

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