Midi Health Reviews 

1,741
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 907 reviews, reviewers had a great experience with this company. Customers consistently praise the medical staff for being exceptionally professional, deeply empathetic, and truly taking the extra time to thoroughly listen to personal health concerns. People absolutely love the incredible flexibility and overall convenience of the virtual platform, making appointments fast and remarkably easy to schedule directly from home. Though some reviewers were not happy with customer service, noting long hold times, unresponsive support teams, and ongoing difficulties resolving scheduling questions. Additionally, a few consumers mentioned unexpected billing surprises and occasional challenges regarding rigid treatment choices or inflexible medical provider policies during their visits.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their practitioners for being thorough,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising professional, knowledgeable... See more

Customer service

Consumers find customer service to be mixed, as many reviewers praised attentive providers who listened... See more

Product

Customers had mixed experiences with the product, expressing satisfaction with the results. However, others... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My doctor was professional, thorough, friendly, and prompt. She took the time to listen to my complaints, concerns, opinions, and insights before deciding what my care plan should be. She laid out wha... See more

Rated 5 out of 5 stars

My Midi clinician actually listened to my problems and offered solutions that my regular Gyne and PCP refused to even talk about. There is no personal or family health history that would have excluded... See more

Rated 5 out of 5 stars

4 blood tests and symptoms proved I was in menopause. Local dr office wouldn't order meds. Required a specialists who booked 4mnths out. In fact clinician tried ordering more test to find another... See more

Rated 5 out of 5 stars

The provider has been amazing with listening and changing my treatment plan as needed. She has been friendly, kind, and clearly knowledgeable. She has been careful to make sure my medications are safe... See more


Company details

  1. Women's Health Clinic

Written by the company

The leading virtual care clinic for women in midlife. Created by the best minds in medicine. Delivered by expert clinicians. Covered by insurance.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(1,741)

876 reviews in the last 12 months

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Rated 5 out of 5 stars

quick, fast very convenient and very friendly

I love the flexibility. I had my appointment telehealth in my car. I was going from one place to another place and could not make the meeting on time so I pulled over and had my meeting via telehealth from my car. It was quick, to the point and got everything i needed addressed. No need to go in and wait at a doctor's office.

5 October 2026
Unprompted review
Rated 3 out of 5 stars

It's hard to get really personal about…

It's hard to get really personal about our most intimate health issues over a computer camera. Without the in-person care, it can only be so specific. And the 15-minute time slot constraint can really be felt, especially when one has detailed questions. I often feel I'm not getting all the info or guidance I could get.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Top tier care

Midi was extremely quick and easy to set up an appointment and the care given was excellent. I felt heard for the first time in my menopause journey.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Kind, Caring and Compassionate Care

My primary turned me down on helping me with some issues because it was "old age" and I needed to learn to cope with it. After research, I found this place with an NP and decided to try it. I love my NP and highly would recommend her to anyone. The video teleahealth is wonderful and I'm on the road to getting back to where I hoped to be. She is kind, compassionate and listens to everything before making the decision for my plan.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing !!

My provider was friendly , understanding and thorough . She made sure I understood everything she recommended and how/why she recommended it .

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Convenience and Excellent Provider and Care

The provider has been amazing with listening and changing my treatment plan as needed. She has been friendly, kind, and clearly knowledgeable. She has been careful to make sure my medications are safe, monitor side effects, ensure they are working as they should, and make sure I have refills as needed. The convenience has just been amazing too!

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Hidden costs and misleading offers that…

Hidden costs and misleading offers that this service is covered and in services with my insurance plan. Months later they charged me $250 for a very short Telehealth visit! I believe this is a deliberate attempt to make an apt with them. Higher than a regular Dr visit. STAY AWAY

2 October 2026
Unprompted review
Midi Health logo

Reply from Midi Health

Hi Esther, we're sorry to hear this! We see that you are in contact with our support team. We'll continue to look into this via that conversation.

Rated 5 out of 5 stars

My health care provider (Holly)…

My health care provider (Holly) listened to my issues and took the time to explain them and address them. She made sure to provide a treatment that my insurance covers, and I am so happy to have received help. I am already feeling the effects of my treatment and I appreciate it a lot.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

My provider

My provider, Jayne Fortenberry, was kind and very informative! She listened to me and made me feel at ease with the process of starting HRT. I feel so grateful for her! The whole process was seamless!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great is that…I feel heard and seen!

What made my experience great is that they listened to me! I felt heard and seen! My concerns were not dismissed. I was suffering in silence for five years and no one would listen or believe me. The treatment plan put in place for me is changing my life! I am now mending relationships and getting my life back thanks to MIDI Health.

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague! They assigned me a Clinician, with zero personality, communication skills or empathy, then charged my insurance company for a "mental health" assessment on top of the cost for the virtual visit. The "mental health" assessment was not mentioned in any of their fees. Also, the Clinician assigned wasn't even credentialed to prescribe BHRT. Convenience does not equal quality!

23 September 2026
Unprompted review
Midi Health logo

Reply from Midi Health

Hi Debbie, we're sorry to hear this! We see that you are in contact with our support team. We'll continue to look into this via that conversation.

Rated 1 out of 5 stars

My insurance info was on the list MIDI …

My insurance info was on the list MIDI of qualified insurance but apparently they don’t take it which I would have only paid out of pocket for my co pay had I been informed of this information. I’m loved my provider but the company itself needs to be much more transparent if they say they take your insurance double and triple check.

28 September 2026
Unprompted review
Midi Health logo

Reply from Midi Health

Hi Nicole, we’re sorry to hear this! We’ve requested some information from you so that we can look into your experience. Thank you!

Rated 5 out of 5 stars

No BS

There is no re-explaining, no over justifying. My clinician listened, she educated, we discussed, then there was a clear plan with clear check-ins. No BS, just women getting healthcare.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I was a Person and not just a Patient

Since going to the doctor on my own as a young adult until 40+, I have never spent more time with a doctor who saw me as a person and who truly heard me. From scheduling to logging off of the appointment was done with ease. My provider got to know me more in my 30 minute visit than my own PCP. She was very thorough, patient, knowledgeable and willing to see me as person and not just the next patient. I know it’s crazy to say but I’m actually excited for my next appointment.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Feeling great!

My provider was very attentive, listening to my concerns and explaining different treatment options thoroughly, including possible side effects. She is personable and remembers me from one visit to the next. My treatment plan has already alleviated so many of my symptoms. The system is easy to access and use.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I feel incredibly fortunate to have a…

I feel incredibly fortunate to have a knowledgeable, thorough, compassionate clinician who listens to me, takes my concerns seriously, and has helped me become much more proactive and up-to-date with my overall health—not just my peri-menopause symptoms!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Heard, Understood and Supported

As a woman in my early 50s who was surgically induced into menopause more than 10 years ago, I had become exhausted from constantly having to advocate for myself just to get and maintain hormone replacement therapy.

Making an appointment with Midi was honestly one of the best decisions I’ve made for my health. They ordered an extensive panel of bloodwork that helped validate the concerns I had been trying to communicate for years. Instead of dismissing my symptoms, they listened, explained my options, and worked with me to determine what needed to be addressed and how.

The follow-up care has also been wonderful. After years of feeling dismissed and, at times, gaslit by clinicians, I finally feel heard, understood, and supported.

I’m so grateful to have found a provider that truly listens and takes my concerns seriously. I only wish I had found Midi sooner!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Midi 100%

Extremely happy with their service, in the short period I have been with them they have helped me substantially recommend them.

28 September 2026
Unprompted review

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