Cheapest policy for my car even when adding the legal protection. This beat the renewal policy offers by my existing insurance company.
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See what reviewers are saying
Amazing experience all ways so quick and effective when contacting anyone on the support help line chat. Everything is done with care and attention and for someone who suffers severe anxiety and is un... See more
Company replied
The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... See more
Company replied
Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... See more
Company replied
Company details
- #127 of 138 best companies in Insurance company
- #51 of 55 best companies in Car service
Written by the company
Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save
Contact info
Kemp House, 160 City Road,, EC1V 2NX, London, United Kingdom
- hello@joinrooster.co.uk
- joinrooster.co.uk
4.1
Great
602 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scam test finished in the same time The…
Scam test finished in the same time The app Is stopped to work
30 March 2024
Unprompted review
Reply from Rooster
Hi Claudio, if you could please come on our Live Chat via the app with your details, so we can discuss this further with you and work out what issues you are having. Many thanks.
I would like to thank jack for his…
I would like to thank jack for his service today. He went above and beyond to help me out and I can’t thank him enough
He provided me with all the information I needed and resolved my problem
Thank you very much for your service today jack deserves Recognition
11 April 2024
Unprompted review
Reply from Rooster
Thank you very much for your review. It is always nice to hear positive comments about our team. 😊
Waste of time
Waste of time, don't waste your time or your phone battery
2 April 2024
Unprompted review
Reply from Rooster
Hi, on average the app uses less than 1% of your phone's battery, so we are sorry to hear it is having an adverse effect on your battery life, as it shouldn't be the case. Also we're sorry we couldn't offer you a quote based on your test drive results, but thanks for giving us a go.
Reply from Rooster
Thank you for your positive comment. We can see you recently renewed with us which is great to see.
Can be a good company
Can be a good company, first year saved me £1000 compared to the next best. At renewal (no details changed other than having an extra years no claims) said I’m not allowed to use “hospital worker” anymore because they have a new underwriter and selecting my specific job increased my renewal quote by £200. Thought it was cheeky to rob me of the extra but was still a little cheaper than the alternative so stayed with them. I’ve heard this company is horrendous when submitting claims but I’ve never crashed and hoped I didn’t have to so stayed with them. This time at renewal they decided they now can’t offer me a quote because of my details…literally not changed in over 2 years of being with them. My only advice is turn off location as soon as your test drive ends so they can’t track you and expect to be messed about every year when they get a new underwriter or their current crap underwriter changes the rules.
21 March 2024
Unprompted review
Reply from Rooster
Dear Lewis, many thanks for you message, and great to hear we have saved you money during your time with us. However, we are sorry we couldn't offer you a renewal quote this time around. Due to a change in underwriter some of our requirements have altered and sadly this had affected your renewal. We now have a number of different underwriters on board, and more to follow, so our offering is now much broader. We really hope we can offer you a quote again in the future. Regarding your comment about your location settings, this only needs to be enabled during the test drive as we don't collect any driving data past the test drive stage. Thanks again.
Avoid this company at all cost
Avoid this company at all cost. I spent 3 weeks on their test and finally they said that my car cannot be insured due to age and insurance group. But the reg was submitted at very beginning. And then I tried another low insurance group car was quote £1300 but I can easily quote £750 from AXA. Absolutely waste of time.
20 March 2024
Unprompted review
Reply from Rooster
Hi Baidong, I am sorry to hear we haven't been able to offer you a competitive quote based on your test drive results and your vehicle. We are constantly reviewing our pricing structure and offering, so although we can't offer you anything now, please consider us for your renewal. Your test drive data is valid for 18 months. Also we do offer other savings such as for your MOT, servicing, repairs & more, so please feel free to use our app for these savings. Many thanks for giving Rooster a go.
Waste of time
Waste of time. Did the test period, got an email saying they cannot insure me - 'underwriters unable to insure you' - no details taken. I message the online chat, they ask for annual mileage, that say it is too high they cannot insure me. Complete waste of time - they knew my annual mileage upfront - so why waste time going through the test period?
8 March 2024
Unprompted review
Reply from Rooster
Dear Ross, I am sorry to hear it appears we are unable to offer you a competitive quote. Please come on our Live Chat via the app, or email hello@joinrooster.co.uk to confirm your full name and I can look into this further for you to see if anything else that can be done. We are integrating with new underwriters so it may be that we can offer you something in the near future dependent on when your renewal is. Many thanks, Emily
Time waster
Time waster. I recommend this to a friend and after a month of testing him. They didn’t say anything only on the app if you open it it would say they can’t provide the service.
Completely waste of time.
15 January 2024
Unprompted review
Reply from Rooster
Hi, please come on our Live Chat via the app, or email hello@joinrooster.co.uk to confirm who your friend is and we can look into this further for you. Many thanks.
Wondering user user-friendly
Wondering user user-friendly, love the feature of posting any document and images that are dedicated to that specific vehicle. Hopefully, they can add more new features too.
5 February 2024
Reply from Rooster
Thanks for your positive review. We are continually updating our app so keep checking for our new features. Nicola
Waste of time
Same as other reviews say. Just a complete waste of time. You complete the test drive period to be told they can’t give you a quote as they have underwriter issues.
30 January 2024
Unprompted review
Reply from Rooster
Hi Michelle, our underwriting issues are now resolved so please come on our Live Chat via the app or email hello@joinrooster.co.uk and hopefully we can offer you a competitive quote. Thanks.
Spoke with Jack on live chat
Spoke with Jack on live chat. Speedy response, very helpful and far exceeded my expectations. A pleasure to deal with.
25 January 2024
Unprompted review
Reply from Rooster
Thank you very much for your positive response! Pleased to be of help.
Reply from Rooster
Hi Harry, I am sorry to hear you've had a bad experience with the app. If you come on Live Chat we can discuss further. We are getting very close to be able to offer new quotes, so please don't discount us for the future. Many thanks for giving us a go.
Total rubbish
10 January 2024
Reply from Rooster
Hi Ramesh, if you would be kind enough to come on our Live Chat or email hello@joinrooster.co.uk we would love to hear about the issues you have been having, so we can try and rectify these. Many thanks.
DO NOT DO THE TEST DRIVE PERIOD
DO NOT DO THE TEST DRIVE PERIOD. THEY ARE COLLECTING YOUR DATA AND WILL NOT OFFER YOU INSURANCE. I completed my test drive period, and then for a whole month they kept saying they had underwriter issues. This is a absolute scam and I hope something is done about this quick to end this company.
8 January 2024
Unprompted review
Reply from Rooster
Hi, we are having ongoing capacity issues with Markerstudy, our underwriter, which is affecting our ability to offer new quotes, hence why we couldn't offer you a quote. We will of course come back to you once this has been fixed. Your test drive data is valid for 18 months so even if we've missed your current renewal we hope we can help you next year. Thanks, Emily
AVOID AVOID
AVOID AVOID! Made me do a test drive which took forever and the data isn’t even accurate, then they proceed to tell me at the end saying “they’re having technical issues and cannot offer me a quote”. Obviously they are a company that steals data off people and sell it onwards, they’re smart so be aware and don’t use this company. So unprofessional and hope the worst for them!
17 December 2023
Unprompted review
Reply from Rooster
Hi, we are still having ongoing capacity issues with our underwriter, which means we're unable to offer any new quotes. We appreciate this is disappointing, however we hope this will be resolved very soon. Please bear in mind your test drive data is valid for 18 months so even if we've missed your current renewal we hope we can help you next year. Thanks, Nicola
Biggest scam going
Is has to be the biggest scam going!!
I download the app weeks back I did the 2 weeks analysing your driving and it took more then 2 weeks finally when it finished, they can’t even give me a quote because apparently because of technical issues. I emailed them telling them I give it 7 days but I gave them more then that still no quote the fact the matter is they have all your information where you’ve been going I’ve had this app on while I drive my company vehicle going into customers houses I know these companies sell information . It is a great idea for a business model, but unfortunately it’s run by a bunch of idi@ts, Stay well clear
3 December 2023
Unprompted review
Reply from Rooster
Hi Nigel, as we explained, unfortunately we are having ongoing capacity issues with our underwriter, Markerstudy, which means we can't offer any new quotes. We are working hard to get this rectified and hope this will be fixed very soon. Sadly the issue is very much out of our hands. The good news is your driving data is valid for 18 months so hopefully we can offer you a quote on your next renewal. Thanks, Nicola
Insurance has skyrocketed.
Insurance has skyrocketed.
My premium last year for a 05 X3 was £750.
I am a 24 year old, 4 years no claims and license held since 17.
This year, the price went to whopping £7500 a year.
I gave this company a 5 star review 2 years ago, but steer clear now.
21 November 2023
Unprompted review
Reply from Rooster
Hi, please can you come on our Live Chat to discuss this further as the information you've provided doesn't match with our records. Many thanks Nicola
Absolute rubbish
Absolute rubbish. I downloaded the app, as did my son and proceeded to have our driving monitored. Our insurance policies both had around 1 month plus a few days before expiration. My son was then told they couldn’t insure his car (nothing flash, a scirocco) and their system was apparently ‘down’ for around 2 days, so couldn’t offer me a quote! Don’t bother wasting your time with it
7 November 2023
Unprompted review
Reply from Rooster
Hi Anitia, we're sorry we couldn't offer your son a quote for his Scirocco. Our requirements are different for every car, and your son unfortunately didn't meet these. Regarding a quote for yourself - we were able to offer you a quote and emailed it through to you in February. Your test drive data is valid for 18 months so please come back to us at your next renewal if we were too late for you this year. Thanks.
Fake and data stealer
Fake, they steal drivers data, nothing else. I completed all their requirements, did the test drive for 3-4 weeks and then were told, oh sorry you are resident in Scotland, we don't cover Scotland.
1 November 2023
Unprompted review
Reply from Rooster
Hi Arshad, this should have been communicated to you earlier, so I can only apologise for this. However, our policy requirements are constantly changing, so we will come back to you when we are able to offer policies again in Scotland. Thank you. Emily
Service has been down for a month this…
Service has been down for a month this is a joke I keep messaging them every single day it’s been over 2 months now. Same thing service is down! PLEASE AVOID
24 October 2023
Unprompted review
Reply from Rooster
Hi Rock, we are really sorry for the inconvenience & are doing everything we can to resolve the problem. However the issue is out of our control as it lies with our underwriter Markerstudy who are unable to write any new business. Please be assured that Markerstudy & Rooster are working day and night to resolve this. Ou customer service team will be incontact as soon as we can help. Best wishes Team Rooster
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