American airlines website and app had been saying for six months that our travel documents were in order for trip from Tucson to Dublin with transit through Heathrow. Day before the trip we can't get... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Sherpa to obtain e-visas for multiple countries throughout my travels, and I have always found the process simple and easy. The website is easy to navigate and offers valuable information... See more
India e-Visa was finalized in less than 24 hours, so I was very pleased. The only thing I would improve on is the invitation letter... for starters, it should be listed under "What You Need" (such as... See more
Easy peacy application and payment. Would have liked along the procure of approval from (in this case Malaysia) now and than the status of application. On arrival at Kuala Lumpur airport, just an elec... See more
Company details
Written by the company
To help travellers move freely and shift how the world's leading travel providers think about travel identification.
Contact info
Toronto, Canada
- support@joinsherpa.com
- joinsherpa.com
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing received my visa in under…
Amazing received my visa in under 48hours.
I had been struggling without success with an alternative agency and the Indian visa direct for nearly 2weeks, hours and hours spent and wasted.
I very highly recommend Serpa
1 October 2026
Easy Step by Step process
My experience was great. Fast and easy to follow steps. Quick turn around response.
2 October 2026
Saved our asses
American airlines website and app had been saying for six months that our travel documents were in order for trip from Tucson to Dublin with transit through Heathrow. Day before the trip we can't get our boarding passes through the app. Customer service no help. Decided to show up to airport an hour earlier than planned and deal with it there. Suddenly, after a year of planning, we need international government documents... on a SATURDAY. Sherpa to the rescue. 15 minutes, tops. I'd like to cry it was such a relief. There's no substitute for planning, but when things fail, this worked.
3 October 2026
The whole experience was anticlimactic
The whole experience was anticlimactic. They asked a few questions, I answered, I paid, received a message it was done! So I suppose it was great, it was less complicated than I thought it would be.
3 October 2026
Picture was difficult.
I found the part where you take a picture very difficult. It kept rejecting my picture. Other than that it was good.
1 October 2026
Reply from Sherpa
Hi Timothy,
Thank you for reaching out to us.
We are glad to confirm that your eVisa has already been successfully delivered to your email. We understand that applying for travel documents can sometimes be confusing or stressful, and we appreciate your patience throughout the process.
If you have any questions about your delivered document or if you need any additional assistance for your upcoming trip, please feel free to reach out to our team at support@joinsherpa.com. Thank you again for your time, and we wish you safe travels!
Best regards,
Vietnam visa
We applied for the Vietnamese visa- Sherpa reviewed it and made sure the passports and pictures were in correct format and quality and we received the visa within a few days. It took me 5 hrs trying to uploading the information on my own and I kept getting error messages from the Vietnamese government site....so I finally turned to Sherpa and we got a visa without any hassled. Thank you!
1 October 2026
Visas Made Simple. The company simplified obtaining visas…
The company simplified obtaining visas when I was unable to meet specifications for pictures for some SE countries. The hints and taking of pictures from a laptop were simple, the visa was submitted by Sherpa, and they kept me informed of the approval progress.
2 October 2026
Reply from Sherpa
Hi Gary,
Thank you for reaching out to us.
We are glad to confirm that your official eTA has already been successfully delivered to your email. We understand that applying for travel documents can sometimes be confusing or stressful, and we appreciate your patience throughout the process.
If you have any questions about your delivered document or if you need any additional assistance for your upcoming trip, please feel free to reach out to our team at support@joinsherpa.com. Thank you again for your time, and we wish you safe travels!
Best regards,
Easy to work.
30 September 2026
Excellent and super fast service
Excellent and super fast service. Great experience and collaboration with Air Transat airlines.
2 October 2026
Easy evisa
Very easy to fill out the necessary forms for my visa, I had my visa 24 hours later. Great communication letting me know hat as happening!!!
2 October 2026
The company is doing well
The company is doing well it was secure and everything was clear. Thanks guy
1 October 2026
Warehouse work four years packing work…
Warehouse work four years packing work in factory and sell material and operator machine diglin some work electric
3 October 2026
Unprompted review
Reply from Sherpa
Hi Ishaq,
Thank you for reaching out to us.
It looks like the text of your review might have been submitted by mistake or contains details meant for a different inquiry. We want to ensure we assist you properly with your travel documents.
If you have an active application or need help with a visa or entry requirement, please reach out to our team at support@joinsherpa.com with your details so we can assist you right away.
Best regards,
User friendly
2 October 2026
Everything was easy
Everything was easy, processed as stated within time. Would definitely recommend Sherpa.
28 September 2026
very easy and quick
24 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.