cleaner that actually works ***** I’ve been trying to switch my home to more sustainable products and honestly didn’t expect to love this as much as I do. The Joinstore cleaner cuts through g... See more
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I found this little shop in Clare, which I could smell before I could see… out of the door was wafting the most gorgeous scents and a lovely vibe of happiness. Once inside I was not disappointed, han... See more
It was a very easy process to order. Website very good detailing all products well. My last order is a Christmas present, having been given a candle one year, that had a delightful scent. Parcel ar... See more
I ordered a candle and room spray mid March with a delivery time of 4-6 days and on 28 March having still not received items I tried phoning the number on website and its unobtainable. Then rang APC... See more
Company details
Written by the company
Apothecary, wellness and ethical homeware store
Contact info
7 Market Hill, CO10 8NN, Clare, United Kingdom
- joinstorelondon.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous products
Gorgeous products arrived quickly & safely, beautifully wrapped too!!
Great service & lovely products.
Always love getting my Join parcel!
Join parcels are always a pleasure to receive- the products are excellent quality, sustainable and nicely packaged from a small independent company that cares.
Favourites since 2017
Since 2017, Join are my go-to candles. Bay & Rosemary is exactly what my house needs. Thanks Jen and Join
Brilliant and lovely team
Brilliant and lovely team. So helpful and made it a fun experience!
Heavenly scent.
We'd come across a Low Tide diffuser at a B&B we stayed at. I took a photo and, hey presto! Three months later I got around to ordering one direct. Arrived within a week and the scent is so evocative of my heady teens, in the 70's.
I ordered and paid for an item of…
I ordered and paid for an item of clothing that was available on your website. The next day I received an email saying that I was getting a refund. I emailed to ask why. No answer yet but assume it’s because you don’t have the item in stock anymore as your website is now showing out of stock.
If you do online you MUST KEEP YOUR WEBSITE UP TO DATE!
Candle and Room Spray
I ordered a candle and room spray mid March with a delivery time of 4-6 days and on 28 March having still not received items I tried phoning the number on website and its unobtainable. Then rang APC (delivery company) on Monday 25th who had emailed me on 20th to say delivery would be on 21st, They informed me that when they went to collect items they were not ready. APC said they would look into it and get back to me. Unfortunately I'm still waiting to hear 🤨
Beautiful products
Beautiful products
All hand made
Wonderful natural perfume
Long burn time
Love Hedgrow!
Fabulous soap as always
Fabulous soap as always, I never use any other soap now. My favourites are hedgerow and High tide, such beautiful natural aromas and vegan too.
Good customer service and product
12 days for delivery …
From date of placing the order up to receiving the delivery it took 12 days, which was nothing short of disappointing.
Love my Join candle
Love my join candle - bought in such a beautiful shop in Clare - the staff are always so lovely!
I really like the products but had a…
I really like the products but had a bad experience when it came to paying. I used a discount code but is wasn't applied at checkout.
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