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Join the Claim Reviews 776

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the user experience to be straightforward and the claim process easy to navigate, with clear and concise instructions. Many appreciated the simplicity of the website and the forms, noting the absence of complicated jargon, which made the process accessible and user-friendly. The service provided was frequently highlighted as excellent, with many feeling well-informed throughout. However, some customers also noted that signing documents electronically was occasionally difficult. A few other people also expressed concerns about the clarity of communication, particularly regarding the lack of updates after submitting claims.

What people talk about most

User experience

Customers had positive experiences with the user experience. Many reviewers found the application process... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers found the process of making a... See more

Website

Reviewers mention positive feedback about the website. Customers consistently found the website easy to use,... See more

Instructions

People report positive experiences with instructions. Customers consistently find the guidance clear,... See more

Service

Consumers find service to be positive. Many reviewers praise the valuable and excellent service provided,... See more

Based on these reviews

Rated 5 out of 5 stars

Form is very easy to fill in -hardest part was signing the document! Support for queries is excellent both from the join the claim site -done on what’s app and also contacted KP law for queries who we... See more

Company replied

Rated 5 out of 5 stars

Was very easy and helpful thank you and I hope that the claim is put to good use as I am very disappointed in such a data breach and worries me that I have been a coop member and the security is not... See more

Company replied

Rated 5 out of 5 stars

Really appreciated the help given as had to stop the application part way thru as my wife was out with the Sparks Card but was able to recommence where I had left off. Great service! 👍

Company replied

Rated 5 out of 5 stars

Never really give Coop claim a thought until I read details of what actually happened,soo easy to fill in claim form & see what results

Company replied


Company details

  1. #9 of 23 best companies in Media company
  2. #98 of 155 best companies in Legal Services

Written by the company

Join the Claim is the UK’s leading consumer hub for group legal actions. We are not a law firm. Our role is to raise awareness of corporate wrongdoing – from data breaches to unfair practices – and, where appropriate, connect potential claimants with SRA-regulated UK partner law firms running legitimate no-win, no-fee group claims. We understand that joining a group action can feel confusing or intimidating. Legal language is often complex, and the process can seem unclear. That is where we come in. With a focus on clarity and transparency, we explain potential claims in plain English, outline what they involve, and make it clear when compensation may be available. If a partner law firm is actively running a claim, we offer free online eligibility checks so you can quickly see whether you may qualify. If eligible, we can connect you directly if you decide you want to proceed. If a claim has not yet launched, you can register for updates and stay informed. We may receive a referral fee from the law firms we introduce, but we do not charge you to check your eligibility or register for updates. At its heart, Join the Claim exists to make collective justice more accessible, straightforward and easier to understand.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was easy to complete

It was easy to complete

25 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Mrs. Beryl,
Thank you for your five-star review. We are glad to hear that you found the form easy to complete. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 1 out of 5 stars

Quick and easy process

24 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Margaret, thank you for sharing your feedback. We've tried to contact you, please don't hesitate to reach out to us directly at info@jointheclaim.com

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very straightforward and helpful

21 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Karl,
Thank you for your five-star review. We are glad to hear that you found it very straightforward and helpful. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to understand and fill out.

20 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Veronica,
Thank you for your five-star review. We are glad to hear that you found the form easy to complete. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to register

Very easy to register and time will tell how successful it is.

20 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Paul,
Thank you for your five-star review. We are glad to hear that you found it very easy to register. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Fast

Quick and easy to complete

20 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Andy,
Thank you for your review. We are glad to hear that you found the form quick and easy to complete. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very easy to understand and complete

Very easy to understand and complete. Explanations very clear.

19 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Ann,
Thank you for your five-star review. We are glad to hear that you found the explanations very clear and the form easy to complete. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to complete

18 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Jennifer,
Thank you for your review. We are glad to hear that you found the form easy to complete. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very simple online form to fill in

16 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Paul,
Thank you for your review. We are glad to hear that you found the form very simple to fill in. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 4 out of 5 stars

Straight forward easy instruction.

14 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Jackie,
Thank you for your review. We are glad to hear that you found the process straightforward with easy instructions. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 3 out of 5 stars

long winded

14 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi David,
Thank you for your review. We are sorry to hear that you found the process long. Please don't hesitate to reach out to us at info@jointheclaim.com if you'd like to discuss this or share any valuable feedback on how we can improve our services.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very quick & easy to register a claim

Very quick & easy to register a claim. Highly recommend

14 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Claire,
Thank you for your five-review. We are glad to hear that you found the process very quick and easy. Thank you for the recommendation. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Know your rights

Seems to be very easy, without all of the complecated jargon, that puts alot of people off applying I have awarded this company 5 stars.

13 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Shirley,
Thank you for your five-star review. We are glad to hear that you found the process very easy so far. If you ever need help or have any questions throughout the process, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Seems really smooth and easy to apply…

Seems really smooth and easy to apply for claim. Now waiting on claim.

12 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Jessica,
Thank you for your five-star review. We are glad to hear that you found the claim process smooth and easy. If you need help or have any questions in the meantime, please don't hesitate to reach out.

Best regards,
The Join the Claim Team

Rated 2 out of 5 stars

Feels a bit dodgy

Easy to join the claim, but no following information, they obviously just want to milk as much out of another companies admin issue, make as much money as they can from it and run. Feels scummy, but if they get something done.. fair enough, I just haven't seen anything being done yet.

6 August 2025
Join the Claim logo

Reply from Join the Claim

Dear Mr.Moore,
Thank you for your feedback. We are sorry to hear that you feel disappointed. We've tried to contact you. Please don't hesitate to contact us directly at info@jointheclaim.com

Best regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very easy instructions to follow

Very easy instructions to follow

11 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Ann,
Thank you for your five-star review. We are glad to hear that you found the instructions very easy to follow. If you ever have any questions or need help through the process, please don't hesitate to reach out.

Kind regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to complete the forms..

11 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Edwards,
Thank you for your five-star review. We are glad to hear that you found the forms easy to complete. If you ever have any questions or need help through the process, please don't hesitate to reach out.

Kind regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to fill out form for co-op data breach claim

Easy to fill out form . 👍

11 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Libby,
Thank you for your five-star review. We are glad to hear that you found the form easy to fill out. If you ever have any questions or need help through the process, please don't hesitate to reach out.

Kind regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very easy to apply

11 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Tom,
Thank you for your five-star review. We are glad to hear that you found the process easy. If you ever have any questions or need help through the process, please don't hesitate to reach out.

Kind regards,
The Join the Claim Team

Rated 5 out of 5 stars

Straight forward process

Very straightforward process to make a claim against M&S for cyber incident.

11 February 2026
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Malieka,
Thank you for your five-star review. We are glad to hear that you found the process very straightforward. If you ever have any questions or need help through the process, please don't hesitate to reach out.

Kind regards,
The Join the Claim Team

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