JoJamesJewellery Reviews 

908
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its quality and unique designs. Many appreciate the wide selection available, making it easy to find pieces for various occasions and outfits. The ordering process is frequently described as easy, and the delivery service is consistently noted for being fast and efficient. Reviewers also commend the lovely packaging, which often includes thoughtful touches like free items, and the reasonable pricing of the products. However, some people were dissatisfied with a recent purchase, mentioning that a rose gold colored bead bracelet tarnished quickly after only a couple of hours of wear.

What people talk about most

Product

People report positive experiences with the product, consistently praising the beautiful, high-quality... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting fast and quick delivery... See more

Quality

Reviewers express high satisfaction with the quality of the products, frequently describing them as... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet jo on the barbican a few weeks ago and it was lovely to see her I have about 50 pieces of jewelery I just love it and the way it shine jn the sun I will keep on buying thank you jj

Rated 5 out of 5 stars

Beautiful products as always made with love. The items I bought were Christmas gifts so the free item very kindly included was received with gratitude and I will keep for myself! Thank you so much! 🫶... See more

Company replied

Rated 5 out of 5 stars

I love the jewellery, it’s really well made and looks really pretty. I’ve found that communication has always been amazing and nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

A good website and easy to order. Orders arrive very well packaged and presented and they come in good time. And of course the jewellery is beautiful. I have ordered many times. I recommend Jo James j... See more

Company replied


Company details

  1. #52 of 291 best companies in Jewellery shop

Information provided by various external sources

We are a family run business, which was created in the summer of 2014. It started with just myself (Jo) and a handful of beads. I had no plan, no goal and absolutely no idea of where this journey would go. Here I am, 5 years in and now I can dare to call myself an established business and growing rapidly. We have a network of beaders, including many family members and those who I consider being friends. An army of consultants championing the Jo James brand and some of these ladies are entering their 3rd or 4th year and this is a testament to the brand that they too love with a passion. We primarily use glowing beads that catch and reflect the light creating a mesmerising, almost hypnotic glow. We love to sparkle at Jo James and have a range to glitter and glow. We also have a popular range of semi-precious gemstones, which all carry their own spiritual meaning and this is a range that will be increasing vastly in the coming weeks and months. We probably have the largest choice of bracelets, necklaces, anklets, and earrings. you'll certainly be spoilt for choice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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4.9

All reviews

(908)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Love to shimmer

Love the different colours and how they shimmer in the sun. Good variety from anklets, bracelets and lots more. You can't stop buying them. (Magpie)

30 May 2023
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Reply from JoJamesJewellery

Love love a magpie!

Rated 5 out of 5 stars

I have lost count of the amount JoJames…

I have lost count of the amount JoJames jewellery I have ! I love it and the last few pieces I bought did not disappoint ! I bought a Turtle inspired anklet and it’s gorgeous ! Also a lovely necklace with a heart I’m going to purchase the shorter length too ! Jo has so much choice and colours to choose from and all are high quality ! Thanks Jo

23 May 2023
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Reply from JoJamesJewellery

All my pleasure Bernie. Couldn’t do it without customers like you 😊

Rated 5 out of 5 stars

Beautiful

Beautiful, stunning, individual and unique. Very quick response and posting.
The perfect shopping experience. Xxx

30 May 2023
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Reply from JoJamesJewellery

Thank you for taking the time, with such a great review!

Rated 5 out of 5 stars

Great service

Very quick service and colours exactly as on the website. Lovely presentation in gift bags too added a nice little touch.

27 May 2023
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Reply from JoJamesJewellery

Thank you kindly 😍

Rated 5 out of 5 stars

I bought myself beaded anklets 2+ years…

I bought myself beaded anklets 2+ years ago and they’re still good as new after being worn almost everyday, recently bought 2 for my friend for a birthday and she’s so happy with them, delivery is always fast, I have recommended to lots of people!

27 May 2023
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Reply from JoJamesJewellery

Thank you emma for a great review

Rated 5 out of 5 stars

Great jewellery and service!

Beautiful little bracelet, I’m really pleased with it. I have tiny wrists so I asked for it to be made to measure and it was. Fits perfectly! Quick delivery too. Thank you so much x

17 May 2023
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Reply from JoJamesJewellery

Thank you Gemma!

Rated 5 out of 5 stars

Beautiful item

Beautiful item, ordered the silver hoops with Hamsa hands. Order was dispatched the same day. Highly recommend.

10 May 2023
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Reply from JoJamesJewellery

Thank you so much and these earrings, are my favourites too!

Rated 1 out of 5 stars

Item didn't arrive on time for the…

Item didn't arrive on time for the holiday. I messaged to ask if I ordered would the item arrive on time I was told that they would send the next day 1st class if not can collect. Now I ordered on a Monday sent out Tuesday should be here Wednesday not leaving till Saturday so 2 days extra to arrive but didn't. If I had been advised to collect to be sure I got my item I would of but seen as they were sure it should get to me I opted for posting. I was contacted them to be told I could collect but would have to pay again and once back could return the other item (if arrived ) bk for a refund I didn't think it fair to have to pay twice. I was very disappointed .

8 May 2023
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Reply from JoJamesJewellery

Hi Danni, I am sorry you have been left disappointed. I would like to respond to you in a timely manner.
I first responded to your original message you sent me on the evening of may the 8th, which was the bank holiday, when you asked how long delivery is, which I responded with "all being well Wednesday". I certainly kept to my word, posting the very next day (Tuesday) thus providing you with my proof of posting. If for any reason, the post is held up, this is totally out of my control. I did further offer you to go to a local stockist to purchase an anklet, but you declined. Its incredibly unfortunate your anklets did not turn up for your holiday, and its also unfortunate that you picking up from me was not possible during the time I suggested as I had plans. I responded immediately to all your messages sent to me, but I do not think it is unreasonable to ask for you to re-purchase, as offered you a full refund on the first set of anklets on your return from your holiday. I can't go to any major company and ask the same, why should a small business be penalised. Also, you agreed to this at the time of the on-going messages, and didn't tell me you thought this was unfair at the time. Again, I am sorry for the situation and that you have been left disappointed, as I have been too, as the last thing I want is to let any of my customers down. With ref to posting, I have hundreds and hundreds of 5 star reviews regarding fast delivery, I hope you take the time to read some and then you will understand that its a rare situation.

Rated 5 out of 5 stars

Stunning, colourful jewellery

Beautiful jewellery and it matches my wedding outfit 😍 Love that she is local to me and that buying locally supports small businesses. 10 out of 10 Jo. Thank you

4 May 2023
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Reply from JoJamesJewellery

10 out of 10 review. Thank you Jenny!

Rated 5 out of 5 stars

Beautiful bracelets

My parcel arrived safely and I didn't wait to long. The goods we're carefully wrapped up. I was happy with my purchase. They're well made and beautiful colours.

25 April 2023
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Reply from JoJamesJewellery

Lovely review. Thank you.

Rated 5 out of 5 stars

We ordered some bits for our daughters…

We ordered some bits for our daughters birthday. Received a few days later, great quality for what was paid, and our daughter loves the bracelets. Thank you.

20 April 2023
Unprompted review
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Reply from JoJamesJewellery

So glad that everyone was happy. Thank you for your purchase.

Rated 5 out of 5 stars

Perfect earrings - great value!

Love my dangly earrings - perfect cerise colour to match my cerise dress and the emerald green ones to
Match my dress of thst colour! Great price!

22 April 2023
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Reply from JoJamesJewellery

Ah, I am so pleased that you're happy.

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