Jollyes Colchester- Lou is absolutely amazing and her customer service is fantastic. So helpful and really helped us out with our dog. Nothing was too much trouble for her! Such a lovely woman.
Location
Switch locationJollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve only recently found this company and I find it packed full of cat food accessories. They’ve even got a little Vet Service going. You can get cheap jabs there for your cats and dogs much half the... See more
The sales person was helpful, knew what I was talking about and immediately pointed me in the right direction. When I arrived at the cash desk. The sales person found my details quickly, made a sensi... See more
My mother & I went specifically to drop off some items for a local dog rescue. Thank you Jollyes for providing a collection point. I decided to buy some dental chews for my dog. Very helpful young m... See more
Company details
- #128 of 260 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 163 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU, Essex, United Kingdom
- 01206 710 296
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
helpful staff and good dog food
I find the staff very helpful and the dog food I get from Jollyes which I can only get there is very nutritious and good for my dogs
23 July 2025
I had a vet appointment and they were…
I had a vet appointment and they were quick and efficient.
21 July 2025
The people who work in the store are…
The people who work in the store are very helpful and I joined the Jollyes club card which is online and the lady serving me explained how it worked and the benefits of the card.
21 July 2025
Friendly service
My dog loves the vegetarian chews and frozen yoghurt. Always friendly service in this store
19 July 2025
Friendly kind and helpful experience…
Friendly kind and helpful experience Happy . Exceptionally hardworking staff and still always with a smile.
15 July 2025
My mother & I went specifically to drop…
My mother & I went specifically to drop off some items for a local dog rescue. Thank you Jollyes for providing a collection point.
I decided to buy some dental chews for my dog. Very helpful young man on the tills gave me excellent advice 👍
18 July 2025
Great service and lots of options with…
Great service and lots of options with reasonable to higher price ranges
18 July 2025
Lovely friendly service
Lovely friendly service. Advice on pet club. Great products with good prices.
I go there monthly now to replenish dog balls and treats. Great place-pet friendly. Wish my dog was shop friendly- it would make a perfect experience.
15 July 2025
Extremely friendly, polite and helpful
The young lady that assisted us in our enquiry regarding a tortoise pen (not the lady that served us at the till, although bright and cheerful)
She was extremely helpful, and having two tortoises herself, was very interested in sharing advise etc, loveley personally and very heloful
12 July 2025
its a good shop
its a good shop, lovely service too! i just wish they'd sell bigger hamster cages but its also great they stopped selling pets.
10 July 2025
Unprompted review
Helpful staff
I was looking for few products my dog and there was a lovely girl at the till who explained things plainly and helped me to choose the right stuff. I’m sorry as I didn’t catch your name. Thank you for helping me.
27 May 2025
Staff were helpful
Staff were helpful. Store was tidy and easy to get round. Plenty of stock, with some bonus offers, definately visiting again.
3 June 2025
Had everything in stock and were…
Had everything in stock and were helpful when buying stuff in store. Good value for money!
6 June 2025
Excellent service always helpful staff…
Excellent service always helpful staff good quality products
4 June 2025
Purchase dog necessities
Great welcome....staff made fuss of dog and gave him a treat. Staff always friendly and helpful and knowledgeable.
Top marks!!
29 May 2025
Really helpful staff
Really helpful staff. I couldn't read the small print on items, but they helped me and therefore helped me to choose the best item.
28 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.