I had my cocker spaniel, Reggie, groomed here and I couldn’t be happier with the result. The groomer did an amazing job—easily the best cut Reggie has ever had! They were professional, friendly, and c... See more
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See what reviewers are saying
Firstly it was our third shop looking for our particular purchase so that was great that they had it in stock. Secondly we discovered that the Jollye’s reward card actually does reward you with redu... See more
Good range of products for my dogs cats and chickens . Very friendly staff and helpful . I like the regular loyalty discount - it makes a big difference when buying for a number of animals . The only... See more
My Staffie pup has had his jabs & microchip provided here. The Breeder had already booked him in for us and although there are much nearer vets to home for us, I'm glad he had. Didn't know of this... See more
Company details
- #129 of 261 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #63 of 158 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Halifax, 3 Shroggs Road Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 342041
4.7
Excellent
771 reviews
Asks customers to review
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Great service and team of people at our…
Great service and team of people at our local Halifax store, very helpful and friendly.
All we need and at reasonable prices.
10 January 2025
Good value pet food and very polite and…
Good value pet food and very polite and helpful
10 January 2025
Can get everything i want to get and…
Can get everything i want to get and the staff are polite and helpful
2 January 2025
Not open
When you state your opening time as 8.00 on Christmas eve I would expect you to actually open at 8.00.
24 December 2024
when in store friendly staff always…
when in store friendly staff always willing to help
19 December 2024
We called in just after we bought our…
We called in just after we bought our English bull terrier and was met with a very attentive assistant. She advised us on food for our new girl.
She was very welcoming.
17 December 2024
Dog food
Staff are really helpful and polite , loafs of variety to choose from and the prices are good value .
16 December 2024
Great shop, good value for money, friendly staff
15 December 2024
Always helpfull with a smile
12 December 2024
Excellent service from the staff
Excellent service from the staff, very pleasant and knowledgeable
30 November 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Live insects
Every time I go to buy live insects for my lizard the insects are rather all dead or if you luckily get insects what are alive they are only a couple in
4 December 2024
Unprompted review
Reply from Jollyes The Pet People - Halifax
Good Morning,
We understand your frustration with the quality of our live insects. We strive to provide healthy and lively insects for your pet, and we are disappointed to hear that your experience has been inconsistent. Our stores receive multiple insect deliveries a week to try and ensure the quality of these insects. We appreciate your feedback and will take it into consideration as we work to improve our offerings.
Kind regards
Jollyes customer services
Brilliant!!
The place is huge. The prices are low and the staff are amazingly helpful. It's my new favourite place to shop for my animals 🥰
26 November 2024
I called in to the Halifax store to buy…
I called in to the Halifax store to buy a large amount of various pet food. Due to my medication and being disabled I asked a member of staff he was a stocky male think his name was Aaron to use the toilet only to be told in a very rude and disrespectful manner that there was no chance of me using the bathroom and he told me to go to b&q, I knew I wouldn’t make it to b&q so tried to reason with him and asked to speak to the manager. The male member of staff refused to get me the manager and I headed to b&q. The customer service I got in b&q was second to none after I collapsed due to the stress jollyes caused me. They provided me with a blanket of the shop floor and some clothes. The only reason I will go to the retail park is b&q. I will never return to jollyes again. I was taken to a&e and was in for 5and 1/2 weeks. Come on jollyes more customer service training needed
13 September 2024
Unprompted review
Reply from Jollyes The Pet People - Halifax
Good Afternoon,
Thank you for your review and for bringing this to our attention. We sincerely apologise for the experience you had received and the cause this had on you.
Please provide more information and a member of our team will be in contact to discuss and investigate this further.
Kind regards
Jollyes customer services
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