Always has a very good selection and prices very well priced . I buy all treats and accessories . They also run a pets club which you gain points and gives you different offers . Service also good
Location
Switch locationUnit 1c, Wessex Gate East Retail Park, BH15 3TF Poole, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I arrived ten minutes before closing but was able to find what I needed quickly and easily, despite this being my first visit. The assistant offered me membership of the loyalty scheme, and set it up... See more
Unfortunately one of the items I came to collect (see below) wasn't in stock but the store assistants assured me they would arrange a refund for the £21.50 it cost. They couldn't do it at the time s... See more
Roseanna was very friendly and her willingness to assist, she and her colleague made me feel right at home. I loved my experience in your store today, I will certainly make it more of a habit of... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1c, Wessex Gate East Retail Park, BH15 3TF, Poole, Dorset, United Kingdom
- 01202149240
4.7
Excellent
776 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasure to shop here for my…
Always a pleasure to shop here for my new puppy.
Can’t always get what I want, but on a whole it’s great value
25 January 2026
It was ok
It was ok , was a bit upset as when I booked was told paperwork could be written on day as it was litter didn't have names for them
So just gave them names to book apps. Couldn't find shih tzu on drop box so had to put something else.
My paperwork looks terrible for new owners ! But at least you have the vaccination i wanted for myitter
For that am very grateful.
Vet and helper were good. Just hate your online booking service, difficult and takes ages.
19 January 2026
Friendly and knowledgeable staff.
18 January 2026
Staff are very friendly and happy to help
Staff are very friendly and happy to help, the poole store is always clean and inviting
17 January 2026
Staff are helpful
Staff are always happy to help and give advice when it is asked for. They also volunteer to carry my bags of frozen meat to the car for me because I find it too heavy.
10 January 2026
When ever I go into the store the staff…
When ever I go into the store the staff are always very friendly and helpful
9 January 2026
Friendly staff who wear a smile and are…
Friendly staff who wear a smile and are always interested in their customers.
9 January 2026
Staff always helpful to.get my goods to…
Staff always helpful to.get my goods to my car .
6 January 2026
Helpful friendly staff
The staff are very helpful and the young lady helped with lifting the big bag of Jolleys own food into the trolley and then into the car.
5 January 2026
Friendly service
Friendly service, always find staff go the extra mile and appreciated.
29 December 2025
Good sevice
28 December 2025
Lots of good choice
Lots of good choice, really good prices.
Always updated products.
18 December 2025
Lifestage products suit my Papillons…
Lifestage products suit my Papillons dog very well. Her tests came back today much improved from the last time they were taken in the summer.
16 December 2025
Great staff
Always served by courteous and enthusiastic staff who are all lovely.
Shop is stocked, clean and bright
16 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.