Update: I was promptly contacted by Daniel at Jollyroom. He clarified the situation and we reached to an agreeable compensation. Appreciate the gesture. Easy to buy, difficult to get it delivered... See more
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Took 4 days to come to germany was really fast delivery. 1 star off because I tried to call customer support and had difficulty reaching anyone. One time no answer and second attempt took 40 minutes... See more
Company replied
No answer still. I got a huge, heavy package wurh a pool! I never ordered it. Over a month now. I sent it back today. It was bought under my name, using a credit company that will need to be paid in s... See more
Company replied
I would really appreciate the customer support of jollyroom for giving a prompt solution. I wanted to return one product and jollyroom customer care helped me in a snap. When I couldn't reach them vi... See more
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Company details
Written by the company
Det er ikke uten grunn at Jollyroom.no er størst i Norden innen barn- og babyprodukter! Vi tilbyr alt du trenger for barn mellom 0 og 12 år, samt et heldekkende sortiment for gravide og mødre – og vi får inn nye produkter hver dag. Vårt mål er å tilby deg som kunde den best tenkelige service, og derfor leverer vi innen 2-4 dager, og har fri frakt ved kjøp over 1000 kr. Vi har prisløfte, og åpent kjøp i 365 dager
Nordens største utvalg til barnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 33 50 93 50
- kundeservice@jollyroom.no
- jollyroom.no
4.1
Great
13k reviews
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Trying to buy a sykkelvogn but the…
Trying to buy a sykkelvogn but the website is almost completely unresponsive, doesn’t load the shopping cart and when it does it’s empty. Been happening for some time, guess i have to buy somewhere else.
29 March 2026
Unprompted review
Reply from Jollyroom.no
Hello Decio,
Thanks for your feedback!
We are truly sorry for the experience you are having during ordering thrue our homesite. It might be a technical issue that we want to look into. Please contact our customer service directly, and we will help you resolving this for you.
Wish you a wonderful day.
Regards Jan, Jollyroom.
Catastrophic
Catastrophic. We bought a stroller, which arrived defective, and have been waiting for a month for the customer service to fix that. They are taking care of nothing, we have had to call many times to follow up because they won’t treat it by themselves. Never again Jollyroom, they are crooks.
19 March 2026
Reply from Jollyroom.no
Hello, Alexandra!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.
We will review your case and reach out to you directly to ensure that we find a solution.
Best regards,
Elin Jollyroom 🌼
The products in the shipment are not mine.
I ordered items from Jollyroom.no and received completely different products than the ones I ordered. There were two shipping labels on the box.
I filled out a customer service request form, and the next day I was contacted by email. They asked for photos of what I had received. I sent the photos and explained the situation. However, I did not receive any information about what to do next.
I sent two more emails asking them to stop the invoice and to locate my shipment, but I have not received any response. It has now been a week since the first email.
16 February 2026
Unprompted review
Reply from Jollyroom.no
Hello, Juste!
Thank you for sharing your experience.
We sincerely apologize that you received the wrong products, that you haven't received clear information about what's happening, and that it has taken time to get a response from us. This is certainly not the experience we want to provide our customers.
We would really like to take a closer look at your case and help resolve it as quickly as possible. Unfortunately, we can't find any case matching the details you've provided here.
Therefore, we kindly ask you to contact us via Facebook messenger (our name is Jollyroom.no) so we can review the situation and make sure everything is sorted out.
Best regards,
Elin Jollyroom 🌸
Reply from Jollyroom.no
Hi Maham,
Thank you for your review.
I am really sorry to hear that you have a negative experience from us.
I cannot find a case in your name and see what you have experienced from us.
Please contact us on our Facebook chat on Jollyroom.no, and I can have a look on what is going on.
Best regards,
Lovisa, Jollyroom 🌻
Worst experience with delivery service
Worst experience with delivery service. Still delayed even after 2 weeks just getting delivery text every day but not the parsel. Just change your delivery partner Postnord otherwise you will lose trust from people.
8 January 2026
Unprompted review
Reply from Jollyroom.no
Hi Muhammad,
We’re really sorry to hear about your experience and completely understand your frustration . This is certainly not the service we want to provide.
We are looking into what has caused the delay with your delivery and want to help resolve this as quickly as possible. Please contact us directly at Facebook Messenger with your order number, and we’ll make sure to sort it out .
Thank you for your feedback, it helps us improve.
Best regards,
Sanja Jollyroom 🌺
fint gaver or good leveranse
12 December 2025
Unprompted review
Reply from Jollyroom.no
Hej Irini,
Tack för ditt omdöme!
Vad roligt att höra att du är nöjd med presenterna och leveransen.
Önskar dig en fin dag!
Sama Jollyroom 🌺
It was really fast shipping and fast…
It was really fast shipping and fast delivery. The product i bought was also really good quality
12 October 2025
Unprompted review
Reply from Jollyroom.no
Hi Nikoleta,
Thank you so much for your review!🌺
We’re really happy to hear that your order arrived quickly and that you’re happy with the quality of the product. It’s wonderful to know we’ve met your expectations.🚗💓
Wish you a great day!🥰
Warm regards,
Elin Jollyroom🌸
bough here nice toys for my…
bough here nice toys for my kid...thought it would not be so good
9 October 2025
Unprompted review
Reply from Jollyroom.no
Hello, Adnan!
Thank you so much for your feedback 🌟
We're really glad to hear that the toys turned out better than expected. That means a lot to us.
I wish you a nice friday and a great weekend!
Best regards,
Elin Jollyroom 🌺
Returns Policy is terrible.
The returns policy leaves a lot to be desired. After being a customer for years and spending a decent amount of over that time I returned my first product as the color didn't match the images shown. I was told I need to wait up to a month for them to get the item back then up to another two weeks for them to process the refund.
5 October 2025
Unprompted review
Reply from Jollyroom.no
Hi Jed,
Thank you for your review!
We’re sorry to hear that you’re not satisfied with our returns process and that the color of the product didn’t match what was shown on our website!
Our return and refund procedures are carefully designed to ensure everything is handled correctly and securely. It can take some time before we receive a return, depending on shipping and handling.
Once we have received and inspected the item, the refund usually takes up to 14 days. We understand this may feel like a long time, but it’s to ensure a fair and secure process for both you as a customer and for us.
Your feedback is important to us and helps us improve going forward. Thank you for taking the time to share your experience.
Warm regards,
Elin Jollyroom🌺
should improve on the home delivery option
Update: I was promptly contacted by Daniel at Jollyroom. He clarified the situation and we reached to an agreeable compensation. Appreciate the gesture.
Easy to buy, difficult to get it delivered even thought I chose the home delivery option. Initially was planned on Friday, only had to wait until next week, late evening Monday at 2200(!) to get the parcel.
25 August 2025
Unprompted review
Reply from Jollyroom.no
Hello Izlan,
Thank you for your review!
I am sorry that the parcel arrived Monday 22.00. The date and times with home delivery can be different depending on where in Norway you live.
Are you able to get back to me on Facebook Messenger? Then i can have a look on the delivery and check out what happened.
Best regards,
Daniel Jollyroom 🌷
Very very bad experience
Very very bad experience. Don't recommend We have ordered our first order online, I am sure it would be the last one. We ordered two articles and we get totally another article from them. We wrote to them by e-mail, they said send pictures and info, we did so. It has been more than one month and they never answered again. They do mistakes and we work to fix it and wait.😡
Very very bad experience. Don't recommend
26 August 2025
Unprompted review
Reply from Jollyroom.no
Hello Ahmad!
Thank you for your review.
I am so sorry that you still have not received any answer from us regarding your case, that is of course not okay!
I would like to help you further but there is not enough information in your review to find any case.
If you would like help with this I would recommend you to contact us via Facebook, and we will help you further there.
Wishing you a great day!
Kind regards,
Beata Jollyroom 🌸
Don't make any big purchase here
Don't make any big purchase here. In case you need to return it or if the product is broken their customer service is less helpfull then screaming into a pillow. They purposfully has made the process as difficult and time consuming as physically possible. You'll waste hours, days and weeks before they might help you with what you have a right to.
19 May 2025
Unprompted review
Reply from Jollyroom.no
Hello Jakob,
Thank you for your honest feedback. We are truly sorry to hear about your frustrating experience with our return process and customer service. This is certainly not what we want for our customers.
We strive to make returns and claims as smooth as possible, and we regret that this was not your experience. We would like to help you directly and make things right.
Please contact us via Facebook Messenger with your order number and a brief summary of your issue, so we can assist you promptly.
Thank you for giving us the opportunity to improve.
Best regards,
Saga Jollyroom 🌸
Great individual customer service in the end
Part of my gift to a grandchild, a helmet, was too small and I thought the chance of getting a refund was lost. I have lived outside Norway for too long (22+ years) and had forgotten that the old fashioned way of delivering items back to the shop is totally out of the question. Anyway, after my doing absolutely everything wrong and after some emails back and forth where I was polite but shared my frustration over individual customer service not existing in Norway, they refunded me! Five stars - and their products are excellent. As a bonus, I also got clear and easy to understand advice on how to behave when purchasing something in the future
20 May 2025
Unprompted review
Reply from Jollyroom.no
Hi Karen,
Thank you so much for your kind and thoughtful review, we truly appreciate you taking the time to share your experience.
We’re sorry to hear that the helmet didn’t fit as expected, and we completely understand how frustrating that must have been, especially when handling returns from abroad can feel complicated. That said, we’re very glad we could resolve the issue for you and that you ultimately received a refund.
Your honesty and politeness throughout the process didn’t go unnoticed, and we’re happy we could turn things around. We also appreciate your feedback about customer service expectations, it’s something we continuously strive to improve, especially for our international customers.
And thank you for your kind words about our products, we're thrilled to hear you're happy with them. We hope your grandchild enjoys the gift, and we look forward to helping you again in the future! 😄
Best regards,
Daniel Jollyroom 🌸
PLEASE DON'T LIE AND HONESTLY CONTACT…
PLEASE DON'T LIE AND HONESTLY CONTACT US
ASAP.
We sent you by mistake the wrong goods lamps from another company because we mixed up the labels
Your goods kitchen went where the lamps were supposed to come back we have evidence of this and photos of why you are lying !!!
unfortunately no one has called me and you keep repeating that you have not received a shipment
I have confirmation email from you that you have received a shipment from us! wrongly send to you,
we need just our stuff back !!! Im return your product now you have to return my product r pay bill for it,!!!
your employees have lost our things, take responsibility for this at last - this is a SCANDAL!
WE HAVE NO CHOICE WE WILL TO REPORT THIS MATTER TO THE MEDIA AND THE GOVERNMENT.
please say to your manager for call to me
13 December 2024
Unprompted review
Reply from Jollyroom.no
Hello Bartosz!
Thank you for your review!
I’m very sorry that this has occurred.
I can see that you’ve already spoken with one of my colleagues, and that the issue has now been resolved.
I wish you a great day and a Merry Christmas!🎄
Kind regards,
Beata Jollyroom 🌸
Reklamasjon - customer service issues
Similarly to other reviews, I have not heard back from customer service regarding our reklamasjon for 2 months. They have completely gone silent on us and we cannot get in contact with them.
After this experience I would not recommend shopping with Jollyroom. It’s stressful to deal with this as new parents.
Reply to Jollyroom: have emailed you but received no response yet. Hoping to hear soon
23 September 2024
Unprompted review
Reply from Jollyroom.no
Hello Jane,
Thanks for your feedback!
Iam truly sorry for your experience with us.
It seems like something has gone wrong in our system, since you not have heard from us! I cannot find your case, beacuse i have not enough to search on. Please contact us directly, and reffer to Jan- trustpilot, and i will help you personally.
Have a good day!
Regards Jan, Jollyroom.
On jollyrom page when you finishing to…
On jollyrom page when you finishing to do order delivering time says 2-6 working days, its already 2weeks i am waiting for my order, custumer service dont give any information where is my order, only apologise.. So if you need order in time you will not get it...
20 August 2024
Unprompted review
Reply from Jollyroom.no
Hello Vaida,
Thanks for your feedback and thanks for the call.
We are really sorry you never recived your order. I can see that the parcel was sent to the wrong country- do to a fault in the transport. I will follow up on email shortly with the solution we agreeded on.
I wish you a good day!
Regards Jan, Jollyroom.
How can someone contact Jollyroom…
How can someone contact Jollyroom customer service because they never reply calls and email. I received a pram ( barn vogn) that’s faulty.
23 July 2024
Unprompted review
Reply from Jollyroom.no
Dear Eva,
Thank you for leaving a review!
I'm sorry to hear that you have had trouble with reaching our customer support.
Our phone is closed for the moment, and we don't have an email address. The way to contact our soppurt is through the form at our website here: https://www.jollyroom.no/kundeservice
I hope to hear from you soon so that we can help you with the stroller.
I wish you a nice day!
Vänliga hälsningar,
Agnes, Jollyroom🌸
Reply from Jollyroom.no
Dear Simona,
We have en open case with you where we will get back to you as soon as we can. We need to handle the cases in order and I apologise for the waiting time. We are very grateful for your patience.
Hope we have a solution for you very soon.
I wish you a nice day!
Best regards,
Agnes, Jollyroom🌸
Took 4 days to come to germany was…
Took 4 days to come to germany was really fast delivery. 1 star off because I tried to call customer support and had difficulty reaching anyone. One time no answer and second attempt took 40 minutes before anyone picked up. Other than that great thanks
17 June 2024
Unprompted review
Reply from Jollyroom.no
Hello!
Thank you for your nice review! 🌺
So happy that you are satisfied with our delivery time. 🚗
At the moment, there are many people calling us and therefore the queues can be a little longer!
We wish you a nice week!
Best regards,
Natalia Jollyroom 🌷
Reply from Jollyroom.no
Hei,
Takk for tilbakemelding!
Vi er glad for å kunne tilby deg god kvalitet, med rask levering!
Ønsker deg en herlig dag!
Tea, Jollyroom
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