Update: I was promptly contacted by Daniel at Jollyroom. He clarified the situation and we reached to an agreeable compensation. Appreciate the gesture. Easy to buy, difficult to get it delivered... See more
Company replied
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See what reviewers are saying
Took 4 days to come to germany was really fast delivery. 1 star off because I tried to call customer support and had difficulty reaching anyone. One time no answer and second attempt took 40 minutes... See more
Company replied
No answer still. I got a huge, heavy package wurh a pool! I never ordered it. Over a month now. I sent it back today. It was bought under my name, using a credit company that will need to be paid in s... See more
Company replied
I would really appreciate the customer support of jollyroom for giving a prompt solution. I wanted to return one product and jollyroom customer care helped me in a snap. When I couldn't reach them vi... See more
Company replied
Company details
Written by the company
Det er ikke uten grunn at Jollyroom.no er størst i Norden innen barn- og babyprodukter! Vi tilbyr alt du trenger for barn mellom 0 og 12 år, samt et heldekkende sortiment for gravide og mødre – og vi får inn nye produkter hver dag. Vårt mål er å tilby deg som kunde den best tenkelige service, og derfor leverer vi innen 2-4 dager, og har fri frakt ved kjøp over 1000 kr. Vi har prisløfte, og åpent kjøp i 365 dager
Nordens største utvalg til barnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 33 50 93 50
- kundeservice@jollyroom.no
- jollyroom.no
4.1
Great
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rask levering
22 September 2023
Reply from Jollyroom.no
Hei, Renate,
Takk for alle stjerner!
Så flott å høre at pakken din kom raskt fram!
Med vennlig hilsen Marte, Jollyroom
Reply from Jollyroom.no
Hei Birgitte,
Tusen takk for din tilbakemelding og beklager å høre dette!
Jeg prøvde å ringe deg, men siden jeg ikke fikk svar, så har jeg sendt deg mail. Vi ønsker gjerne å høre litt mer om hvorfor du syns dette, sånn at vi kan fortsette å forbedre oss.
På din siste retur ser jeg i alle fall at du ikke skal betale returfrakt og derfor kommer til å få en full tilbakebetaling for ordren når den kommer tilbake til oss.
Da venter vi på din feedback 🌞
Mvh Therese, Jollyroom.
Reply from Jollyroom.no
Hello Amal
Thank's for your feedback.
So nice to hear that you are happy with your order and products.
I wish you a super day!
Tea, Jollyroom
Reply from Jollyroom.no
Hei Ayan,
Takk for tilbakemelding.
Så flott å høre at du synes vi har fine produkter. Det gjør oss glad.
Ha en nydelig dag!
Tea, Jollyroom
Excellent service.
14 September 2023
Reply from Jollyroom.no
Hei Kunde,
Takk for din tilbakemelding!
Så fantastisk at du har opplevd bra service hos oss!
Det er noe vi absolutt kommer til å fortsette med!
Ha en bra dag!
Tea, Jollyroom
Very good as always the quality-price…
Very good as always the quality-price report! Thank you!
8 September 2023
Reply from Jollyroom.no
Dear Adriana!
Thank you for your wonderful feedback! 🤩🤩🤩🤩🤩
We are truly happy to hear you are happy with your delivery and the price! 🤗🌻
Have a jolly day!
Best Regards,
Monica, Jollyroom 🎈
Super!!!!!!!!!!
18 September 2023
Reply from Jollyroom.no
Hei Adam,
Takk for tilbakemelding!
SUPERT!! å høre at alt var super ! Det setter vi pris på!
Ha en flott dag!
Tea,Jollyroom
They delivered the wrong product
They delivered the wrong product. Customer success took its time to reply. I had to return and pack the product myself and they did not have the decency to provide any compensation for wasting my time.
4 September 2023
Reply from Jollyroom.no
Dear Pau,
Thanks for your review!
I tried to call you, but since I didn't reach you I sent you an email.
I am very sorry for all of this! A full refund is now registered for the product, and I sent you a compensation in the email.
Please answer my email if you need more help!
All the best, Therese, Jollyroom.
Everything is Ok
4 September 2023
Reply from Jollyroom.no
Hello Anna!
Thank you for feedback!
We are glad that everything is OK for you!
Have a good day!
Tea, Jollyroom
Rask levering
14 September 2023
Reply from Jollyroom.no
Hei Michelle,
Takk for din tilbakemelding.
Godt å lese at du er fornøyd med leveringstiden våres.
Vi ønsker dere en fin kveld :)
Mvh Jan, Jollyroom.
Rask levering.
13 September 2023
Reply from Jollyroom.no
Hei, Aud Jenny!
Takk for din fine anmeldelse!
Det gleder oss høre at du er så fornøyd med din kjøpsopplevelse, og at leveringen kom i full fart.
Ønsker deg en fin dag videre! 💗
Mvh,
Monica, Jollyroom 🎈
Quick and efficient service!
Quick and efficient service. Everything came together and exactly as described.
11 September 2023
Reply from Jollyroom.no
Hello Jo,
Thank you for feedback!
We are glad to hear that that!
Have a jolly day!
Tea, Jollyroom
Reply from Jollyroom.no
Hei Rajwinder,
Takk for tilbakemelding!
Så flott å høre at du har opplved god service!
Ha en super dag!
Tea, Jollyroom
Reply from Jollyroom.no
Hei Tor Magne,
Takk for tilbakemelding!
Knallbra å høre at du er fornøyd med varer og levering!
Ønsker deg en super duper dag!
Tea, Jollyroom
Excellent customer service
Excellent customer service! Been using Jollyroom for years and it is one of my fave online stores. Orders are delivered quickly.
27 August 2023
Reply from Jollyroom.no
Hello!
Thank you for feedback!
I'm glad that you are happy !
Have a nice day!
Tea, Jollyroom
Rask levering.
27 August 2023
Reply from Jollyroom.no
Hei Else,
Takk for tilbakemelding!
Supert å høre at du fikk din levering raskt!
Ha en fin dag!
Tea, Jollyroom
Reply from Jollyroom.no
Hei, Raymond! 🌸
Takk for den flotte anmeldelsen!
Herlig å høre at det var en god handel som sto til forventningene, lave priser og rask levering digger vi! 😍
Mvh,
Monica, Jollyroom 🦄🐱🐉
I bought a baby thermometer but it…
I bought a baby thermometer but it doesn’t work. I wrote to costumer service last week but I didn’t receive any reply yet. I would like a refund
29 August 2023
Reply from Jollyroom.no
Hi Federica,
Thanks for our call! I am very sorry that the baby thermometer isn't working as it should! I see that my colleague answered your claim earlier today. As agreed on the phone I have now registered a refund for you.
Please let us know if there's anything else we may help you with.
Wish you a nice day 🦋
All the best, Therese, Jollyroom.
Best quality
16 August 2023
Reply from Jollyroom.no
Hei Mina,
Takk for tilbakemelding!
Så hyggelig! Det setter vi pris på!
Ha en god dag!
Tea, Jollyroom
Reply from Jollyroom.no
Hei Anwar,
Thank you for feedback!
We are glad to hear, that you are satisfied!
Tea, Jollyroom
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