Jolly Tots Reviews 

645
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. #2 of 94 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

645 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(645)

278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

came today my daughter and son in law…

came today my daughter and son in law to pick their pushchair. David was absolutely brilliant and the customer service was on point and made it feel so easy. We ended up coming away with a brilliant deal and a happy daughter thanks so much David 10/10!
top bloke !!!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from Dave

Exceptional customer service from Dave. I always feel welcomed and valued when I'm in store. I have never left empty handed and your prices are very good too. I always recommend to friends and family and I have been a loyal customer for 2 years now. amazing shop 🥰

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Harvey helped us through our order process of our travel system. The pricing and service Jolly Tots offer is absolutely fantastic. Thanks so much, look forward to collecting in the near future!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

David was fantastic

David was fantastic. He went the extra mile to help choose a travel system giving great advice and pointing out things we had not even thought of. We will definitely be back for any baby items we need in the future.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

David and Demi were great

David and Demi provided a great experience in store, giving detailed information regarding products we were interested in and showed us exactly how to use them effectively. Would definitely return to purchase more items from them again.

Thank you both

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

What a great experience. Mazie took the time to show us exactly how the pram worked, collapsed and came apart. She was so patient and had a fountain of knowledge on the pram. Really professional and friendly.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Car Seat

David was very helpful in guiding us to find a suitable car seat for our daughter.

He was knowledgeable about the different types that were available.

He could also relate to us as he has a little daughter too.

Bonus-He even fit it in the car for us :)

2 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you 🙏

Rated 5 out of 5 stars

Would highly recommend visiting!

Rachel and other staff were very friendly and helpful. There were so many options in store to choose from. Rachel's spent time talking us through the travel systems we were interested in and helped us pick the right one for us! We will definitely be back in the future. Thank you to the Jolly Tots team!

2 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

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