Jolly Tots Reviews 

636
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. Many highlight the excellent customer service, noting that employees take the time to answer questions, offer demonstrations, and provide personalized advice without any pressure to buy. The product range is frequently described as fantastic, offering a wide selection of high-quality items to suit various needs and budgets, often at prices more competitive than other retailers. Reviewers also appreciate the overall service, from prompt communication and quick delivery to assistance with fitting car seats and carrying purchases to their cars.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality and selection, highlighting the wide range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being welcoming,... See more

Price

Customers consistently report positive experiences with pricing, often finding items cheaper than the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and show... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the... See more

Company replied


Company details

  1. #2 of 90 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

636 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(636)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute 10/10 service today from David…

Absolute 10/10 service today from David and Kiera. David gave us a thorough walk through of our travel system that we’ve brought for our little one and even carried it all out for us! Couldn’t have asked for better customer service. Thank you again! X

17 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for the kind words. We are proud of Kiera and Dave’s customer service ❤️

Rated 5 out of 5 stars

Great sales customer service

Rachel helped me recently by running through the options available in store over the phone before I drove over to the shop to visit in person. The shop itself is also great, with a large amount of stock to view / try out in store. She was very clear on different brand / colour availability and pricing, and these matched exactly with what was offered in store. She promptly followed up on our call as we had discussed with photos of the options we had talked about. I was happy proceeding with my purchase once I visited the Stetchford branch. A very positive experience overall, and wouldn’t hesitate to recommend to friends / family.

15 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Rachel is a great asset to Jolly Tots. We are glad that you think so too ❤️

Rated 5 out of 5 stars

Chased Dave from shop to shop around…

Chased Dave from shop to shop around Birmingham due to his great customer service with great explanations! Previous customers at Jolly Tots for our children so was a pleasure to be back here again! As always, thankyou.

15 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Haha this review made me laugh. Let’s just say Dave is back where he belongs ;) Thank you for the lovely review ❤️

Rated 5 out of 5 stars

Dave has always gone above and beyond

Dave has always gone above and beyond, we actually travel half way across the city because of the amazing customer service we have always received. We are now on our 4th baby and have only ever came to Jolly Tots do Dave.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Bundle secured on Mothers Day :)

Quick and easy shopping trip today.. lovely Kayleigh helped us throughout our visit, told her our wants and she sought out an amazing bundle deal for everything we needed! Demonstrated how all attachments worked and made the over all experience very simple!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

came today my daughter and son in law…

came today my daughter and son in law to pick their pushchair. David was absolutely brilliant and the customer service was on point and made it feel so easy. We ended up coming away with a brilliant deal and a happy daughter thanks so much David 10/10!
top bloke !!!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from Dave

Exceptional customer service from Dave. I always feel welcomed and valued when I'm in store. I have never left empty handed and your prices are very good too. I always recommend to friends and family and I have been a loyal customer for 2 years now. amazing shop 🥰

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Harvey helped us through our order process of our travel system. The pricing and service Jolly Tots offer is absolutely fantastic. Thanks so much, look forward to collecting in the near future!

9 March 2026
Unprompted review

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