Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jones The Gas

Excellent service from the two lads on time, very clean working and efficient. Kept up to date just before the visit by the brains of the outfit Kaye back at base. Would fully recommend.

13 March 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

We started our own food buisness and…

We started our own food buisness and was let down by another no show plumber told jones the gas about the situation and they moved some stuff about and fixed our problems so we could open for our deadline not only that made it 10x better than what we was expecting on his own time we wouldnt of been able to open without these lads amazing service , clean profesional and the only ones i would personaly reccomend to anyone , 5 star would give 6 if i could

1 March 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review , the food you make is awesome 👌🏻 good luck with the new business.

Rated 5 out of 5 stars

Five stars

I booked a gas fire service, what I think I got was a new fire! It looked good as new when done & once again it’s clear to see that Dean & Dean take tremendous pride in their work.

8 February 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review ☺️

Rated 5 out of 5 stars

Recently used Jones The Gas for a…

Recently used Jones The Gas for a boiler service. Good communication, good customer service, prompt and reliable. Will 100% use them for any work in the future.

24 February 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

First Class Service

Pleasant, efficient, and always arrives on time. Would have no hesitation in recommending.

20 February 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Highly recommend Jones The Gas

Highly recommend Jones The Gas. Had the boiler serviced. Prompt service, sorted any issues with the boiler straight away. Local, very reliable and left no mess. Will be using again. Thanks.

14 February 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Great experience start to finish

Great experience start to finish. When our very old boiler stopped working, Dean managed to just about get it going again to tide us over until a replacement could be fitted, which was great. When advising on a new boiler, Dean recommended what was most suitable for us without having to go to unnecessary expense. When Dean and Dean came to fit the new boiler they were reliable, turned up when they said they would, they were very respectful while working in the house and super tidy at the end of each day. Everything was taken care of and we feel confident that we’ve got a reliable heating system going forwards.

31 January 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️ I think your lovely cakes definitely helped

Rated 5 out of 5 stars

Lovely people

Lovely people! Did a great job without any fuss! Thanks Dean, Kay and Dean!

11 January 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

I wouldn't use anyone else

Dean and Dean (the apprentice) came to service my boiler they were friendly, professional and polite. I had a dripping tap that was driving me mad, Dean quickly and efficiently fixed for me. I would highly recommend this company to anyone looking for a caring, honest, trustworthy and efficient team.

26 January 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Excellent work

Kept to appointment. Thorough. Fire works better than ever.

15 January 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Excellent service Gas Fire Service

Excellent service from Dean and Dean
Thoroughly professional with real attention to detail.

Very pleasant and friendly in the their approach and importantly found and fixed a couple of gas leaks on the fire install that we were not aware of ,
Would highly recommend

15 January 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Job welldone

Job welldone, clean and friendly,will use again if needed

3 January 2024
Unprompted review
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Reply from Jones The Gas

da iawn diolch yn fawr

Rated 5 out of 5 stars

Highly Recommend

Excellent service from Jones the Gas professional friendly and efficient service. Would definitely highly recommend.

21 December 2023
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Reliable gas servicing from Dean

Reliable gas servicing from Dean, competitive pricing and always leaves the room tidy after. Would definitely recommend his services

21 December 2023
Unprompted review
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Reply from Jones The Gas

Thank you Des

Rated 5 out of 5 stars

A true professional

Dean fitted a few heavy column radiators for us, our stone walls were tricky to attach the fittings but Dean provided a quick solution. He has “a can do” attitude and is very professional and tidy plus he is a lovely person's to have around.

17 September 2023
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Dean answered my call quickly and…

Dean answered my call quickly and arrived the same day to fix our heating. Very pleased with the service, fixed the boiler within 30 mins. Recommended.

27 November 2023
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

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