JOOLA USA Reviews 

For a company that brands itself as a “leader” in pickleball and claims to produce the #1 equipment in the sport, Joola’s customer service is shockingly unprofessional. You would expect a company sponsoring top pros to know how to handle something as basic as a return. Instead, the experience has been nothing short of insulting.

After providing all required information—including the order number, proof of purchase, and evidence that I replaced the items with a different size—I was met with pointless delays and completely unnecessary hoops. Their latest demand? Photos of unused items with tags still attached, as though a simple size return requires a forensic investigation.

Calling customer service was even worse. I was told they would “try to connect me with somebody,” only to be dismissed with, “We’re busy, call back later.” That is not customer service. That is avoidance.

For a company of this scale, with the resources and reputation Joola flaunts, this behavior is inexcusable. The disparity between their marketing promises and the actual customer experience is staggering. If this is how they treat customers over a straightforward return, I can only imagine the chaos if something truly serious arises.

I expected better from a brand that claims to set the industry standard. Based on this experience, they don’t even meet the minimum.

Terrible company to honor warranty. They refuse to honor a warranty on a prrseus pickelball paddle because i purchase it in a Mall Store at a Puerto rico establishment and now with the Brand New Agassi Pro is a wild goose chase to at the end have them tell me that after the high cost for the paddle I have to return it and up to 7 days later after receiving it then they can ship me a replacement. What about all of that wate time? No play time waiting on them? How great they treat their clients??? Very disappointing And the damage that the paddle has they said to don't worry about it because it performs good. Really!!!

Awful company to deal with! Avoid them at all costs. Ripped me off! I ordered a racquet while visiting Australia as I have family there. They accused me of fraud since I’m from Canada. They are morons. My billing address is from Canada so they assume it’s fraud.

When I looked at my credit card they actually still charged me. Unprofessional, nasty crooks! They lack in customer service skills. No apology for their wrong doing.

They refunded me $10 less when I looked at the credit card statement. I’m taking this to the BBB!

I would give it 0 stars if I could. Bought the joola Magnus 16mm from an authorized dealer. 3 months later the paddles core went. I tried to claim on the warranty & they said it’s normal, as long as it is not central damage it’s fine. Avoid this product because after 3 months it’s not even worth it & breaks. They charge you over $300 for a paddle. from China & can’t even honor the warranty for a bad paddle. They tell you it is ok, if the inner core is crusty & doesn’t affect play. I find that hard to believe. Be careful your warranty will be void!! Great paddle but does not last long. It will cost you $100 a month to replace it continuously. Bad paddle & price.

We use Joola pickleball paddles and products. While the quality of the products they sell are quite good, the company itself leaves a lot to be desired. For example, their shipping/fulfillment process is one of the poorest in the industry. My latest order for "in stock" merchandise took close to a week from order date to Joola actually shipping the order. I received a notice from FedEx that a shipping label had been created by Joola but the package was never actually delivered to FedEx. It took an additional 5-days from when they notified me that the shipping label had been created for Joola to actually deliver the package to FedEx. Apparently the order simply sat in their warehouse without follow up for this period. Also, while they offer a telephone number to customer service, they do NOT actually take any calls but rather tell that you call back later. Similar issues with their email solution. While they did eventually respond, they did not actually read the information that was was required (such as order number) on the ticket you have to create.. Thus, you end up having to duplicate your efforts to get a simple reply. I have heard several others complain about the same problems with Joola and even my local merchant said that Joola was very unresponsive and slow in shipping their commercial orders - worse than all the other manufacturers they deal with. Apparently, there is NO urgency at Joola as they continue to take weekends off even when shipping department is so painfully slow and inefficient in fulfilling and shipping merchandise.

I bought two Joola Perseus 14mm paddles in March 2025 from SCS Sports, Mumbai. Within 3–4 months, both paddles developed a clear defect: core crushed, rattling noise, and inconsistent pop.

Despite registering them for warranty and extended warranty, Joola India refused to replace or repair them, citing model discontinuation which has nothing to do with the clear manufacturing defect. I was forced to buy new paddles from another brand just to keep playing.

I trusted Joola for its quality and service — this experience has been extremely disappointing and unfair. I hope Joola Global looks into this and stands by the brand’s name.

#Pickleball #Joola #Warranty #ConsumerRights

Bought a Joola Rally TL3800. The quality and craftsmanship on this table is fantastic and the colors are gorgeous.
I have other ping pong tables and this is a top contender in terms of quality and price. Highly recommend!

I purchased an apparel jacket as a Christmas present. I was on an international trip and could not give the gift to the recipient until January 19th. The jacket did not fit, so I went through customer service. All I wanted to do was exchange it for a larger size. Because I missed their customer deadline of January 9th, I was denied the exchange (I also had to call them 10 days after I sent the concern through their requested email because they only sent me a note saying they would review it...really 10 days to review? Customer service was not flexible in the least. IF YOU ARE BUYING ANYTHING FROM JOOLA AS A GIFT, ESPECIALLY AROUND THE HOLIDAYS, BUYER BEWARE. Really!! They can't even exchange an item size.

Amazing customer service! My table arrived with a slight defect. The staff were pleasant, caring, and efficient. The issue was resolved quickly. I wish more companies provided this level of customer support.

Joola has the worst customer service I have ever experienced! I have a warranty issue. My endcap wobbles. I was still under warranty when info was sent to Joola. I have sent multiple videos showing the endcap wobble to Peter Nguyen at Joola since 4/24, it is now 12/19/24 and he has yet not responded!

Can NOT speak to a person, must set up a claim on file. I set up a claim on September 4, 2024, responsed back and and forth, they said will replace my paddle. After 2 weeks of me emailing them I heard nothing. I had to file 3 other claims.
Then they finally after 6 weeks they emailed me a return label. Then it took 2 weeks to receive paddle today. I will never buy another Joola product again, terrible warranty on a$279 Paddles. So took 62 days to resolve issue. :(

Wow. I can’t believe a company this big has such a horrible customer service. I purchased the gen 3 pickle ball paddle the second day it came out right from the company. It was banned and they offered full refund if purchased during that time. After 6 emails and no response plus phone calls that no one answers I waisted $300 on something I can’t use or exchange. Joola should not be allowed to operate in the US for fraud.

Would advise people never to use this company whether it be direc or through Amazon. Just keep telling me to go back to Amazon, did that and still.got a faulty table tennis bat sent photo of damaged bat but still fobbed me of,it must be a faulty bat. If I were Amazon I would stop selling their product

Joola will not let you try out your paddle and return it. It has to be unopened to return it. Go with any one of the other brands with much better return policies.

Received the wrong items August 13, tried calling and emailing them multiple times without any luck. Finally weeks later spoke with someone who emailed return info. Asked if they would send me the correct order so I could use in tournament that was coming up. They said no, wouldn’t send until they received the other stuff first. They finally received it from what I saw on my UPS tracking. Still haven’t received my order and it’s now Sept 25th! This is ridiculous!!! I’ve sent SO many emails without getting any responses. Called more times than I’d like to think about with no answer, only goes to voicemail that you can’t leave a message with. It’s getting close to 7 weeks since I placed my order. The clothes I bought were for playing outside during the summer months. It’s alll no ost October and I still don’t have my gear. This company has the worst customer service I’ve ever (dealt with) or not been able to deal with. Might be done with Joola at this point.

I PURCHASED A BEN JOHNS GEN 3 PADDLE AND IT IS NOW BANNED. I HAVE LEFT OVER A DOZEN MESSAGES AND CALLED MORE THAT 100 TIME WITH NO ANSWER. THIS COMPANY DOES NOT HAVE ANY CUSTOMER SERVICE AT ALL. I WILL NEVER PURCHASE OR RECOMMEND ANYTHING FROM THIS COMPANY AGAIN.

Ordered a gen 3 perseus, looks like I got a used one?? the grip was peeling and for some reason it sounds like there's something rattling inside? If you're gonna buy, buy in store so you can see it before making the purchase. I guess that's on me.

Does anyone have any knowledge or advice? For some reason I decided to purchase my first two Joola gen 3 paddles. This was literally the only brand I refused to purchase in the past due to various reason including quality.

The Scorpius came damaged due to the awful packaging and the Magnus grit wore down on one side in less than one month. Anyway, the customer service has to be one of the worst in the industry. I finally received a reply to scribble void and other info on the paddle, but no reply for weeks since submitting.

Does anyone know what’s going on here with this company? I get that they are dealing with the USAP nightmare that we are all feeling, but what an atrocious customer experience for one of the biggest companies in the game.

Does anyone have any luck or remarks? I’ll never deal with them again. Thanks for your feedback.

Horrible customer service. Sent wrong paddle and it took over a week to get it. Left message about returning it - no call back. Finally got a hold of them and they sent Email asking for picture of unused paddle so they can issue an RMA - sent it to them and no response. Sent it again and no response. Don't buy direct from the web site.

Whoever they outsourcing there online business to is an absolute joke. Error after error. Shipping the wrong paddle, spellynames wrong, saying one thing and doing another. It's really a joke. Joola makes a great paddle but whoever running the warehouse has 0 clue what they are doing!