Worst customer service I've ever seen. I bought a paddle, they shipped me the wrong one so I created a case on the site with an image of the wrong paddle. Never heard from them after a day or 2 so I c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shipped to wrong address . Fine. Placed another order paid for it , wrote a follow up email asking for them to double check the address before sending, so the package wont get lost again. They did th... See more
I wish there was a 0 star option. Terrible customer service. Sent me a paddle with a large gash on the rim. Returned it with a label they provided but when I followed up they don’t know what I am talk... See more
I ordered a 16MM Hyperion CFS paddle as a birthday gift that was highly recommended by an avid pickleball player in my community. There was a slight problem in processing the order which overlaped ar... See more
Company details
Information provided by various external sources
The experts in table tennis equipment since 1952 - shop ITTF-approved JOOLA table tennis equipment and more from the official table sponsor of USA Table Tennis. Free shipping orders $50+
Contact info
Crabbs Branch Way 15800, 20855, Rockville, United States
- joolausa.com
1.9
Poor
47 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insulting customer service…
This id not about the product but the company. Returning an unopened padfle still sealed in shipping box and Dan Z in customer support insinuated I was lying. What a sorry company! I would not have any of their products if they paid me. I have no reason to lie Dan Z..you would do better to treat customers with respect and decency. So I refused the shipment and am disputung it on my cc...pretty sad it had to cims to that.
9 June 2023
Unprompted review
Exceptionally poor customer service
Exceptionally poor and terrible customer service agent who had no respect to listen to customer. Shame on Joola and will never buy any Joola product or recommend any one to buy as the customer service is disgusting and disgrace.
17 May 2023
Unprompted review
The Joola 16 mm Ben John’s Hyperion…
The Joola 16 mm Ben John’s Hyperion paddle caused me shoulder pain. When I contacted customer service, they told me they would not do anything for me. I asked for them to replace the paddle with something else that might work better.
How is anyone supposed to know whether a paddle is going to work unless they can try it?
10 April 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.