JOOLS By Jenny Brown Reviews 

657
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the gorgeous presentation of each item, noting that the lovely packaging, ribbons, and gift boxes make unboxing a true delight. Buyers repeatedly express their deep satisfaction with the stunning designs, sparkling stones, and exceptional quality of the jewellery pieces. Furthermore, shoppers frequently commend the prompt delivery times and the smooth, easy online ordering process provided. Some reviewers were not happy with the sizing, mentioning that certain rings or products were either larger or smaller than initially expected. However, most people still find the overall purchasing journey wonderful and express a strong desire to buy again.

What people talk about most

Product

Consumers find product to be positive, consistently expressing delight with the high quality and stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made jewellery... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive promptly and... See more

Service

People report positive experiences with service, highlighting exceptional and efficient support throughout... See more

Order

Customers consistently note positive experiences with order, highlighting a simple and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... See more

Company replied

Rated 5 out of 5 stars

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jo... See more

Company replied

Rated 5 out of 5 stars

I purchased a beautiful cubic zirconia princess cut necklace for Christmas and then I recently purchased the bracelet to match. Both items were delivered within a couple of days and packaged really w... See more

Company replied

Rated 5 out of 5 stars

Thank you for continuing to have wonderful affordable jewellery on your site. I love the choice and the super quality. My purchase will be a present, it will go into your amazing packaging. My feed... See more

Company replied


Company details

  1. #61 of 284 best companies in Jewellery shop
  2. #16 of 87 best companies in Jewellery Designer

About JOOLS By Jenny Brown

Written by the company

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Written by the company

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contact info

4.9

Excellent

TrustScore 5 out of 5

657 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(657)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

This company goes above and beyond with…

This company goes above and beyond with good service.They keep you updated.The amethyst halo pendant is exactly what I was looking for,beautiful.Highly recommend.

5 March 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

You are very welcome and thank you , delighted you found the colour you wanted

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thank you very much.

26 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks for ordering with us

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging and looks just like the photo.

2 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Perfect ! Thanks Dolly

Rated 5 out of 5 stars

The quality is superb.My wife loved the…

The quality is superb.My wife loved the bumblebee. The packaging made it even more special and the purchase and delivery process was simple and quick. I could not have asked for more.

21 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Alan

Rated 5 out of 5 stars

Bracelet was lovely

Bracelet was lovely, I'd already bought one for my daughter and liked it that much that I bought one for myself.
Well packaged and delivery was quick.

2 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks for ordering from us again

Rated 5 out of 5 stars

Lovely earrings

Lovely earrings bought for my daughter’s birthday. Easy to order and lots to choose from. Love the free gift bag and free pair of earring was a lovely bonus.
I was really touched by the welcome email from the owners. Nice personal touch. Would definitely buy again from Jools.

5 January 2026
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

You are welcome , glad your experience was good

Rated 5 out of 5 stars

Excellent all round

Excellent all round, website easy to use with good choices, easy purchase, good communication via email. Delivery on time, beautiful earrings just as they look on website - a wonderful birthday present for my granddaughter - thank you

5 January 2026
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Reply from JOOLS By Jenny Brown

thanks Helen - we hope your grandaughter was happy with them

Rated 5 out of 5 stars

Excellent product

Excellent product , beautifully packaged arrived really quickly considering I made my order on Christmas Day, plus my wife is over the moon with the earrings , she should be as well , they are stunningly beautiful . Thank you very much, I’m sure I will be ordering again!

29 December 2025
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Reply from JOOLS By Jenny Brown

Thank Andy - see you again

Rated 5 out of 5 stars

Quality

Bought my wife a snowflake necklace and earrings for Christmas.The delivery arrived quickly and my wife was very impressed before opening the box as it just looked so good and of exceptional quality.she really was very happy with the gifts and thought i had spent a lot more than i did.The prices are very reasonable and i would not hesitate to buy again.All in all everything was a very pleasant experience.

17 December 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Steven - your feedback is noted

Rated 5 out of 5 stars

Fantastic product

So pleased with the quick delivery and my wife was blown away with the gift, fantastic product at a good price, really well packaged and presented really nicely, would recommend

10 December 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Paul

Rated 5 out of 5 stars

Really happy

Responded instantly to an e-mail query regarding stock and delivery times. Product exactly as described and well gift-wrapped. Arrived without delay. Good value with a quality free gift included.

11 December 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Great to hear !

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