JOOLS By Jenny Brown Reviews 

657
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the gorgeous presentation of each item, noting that the lovely packaging, ribbons, and gift boxes make unboxing a true delight. Buyers repeatedly express their deep satisfaction with the stunning designs, sparkling stones, and exceptional quality of the jewellery pieces. Furthermore, shoppers frequently commend the prompt delivery times and the smooth, easy online ordering process provided. Some reviewers were not happy with the sizing, mentioning that certain rings or products were either larger or smaller than initially expected. However, most people still find the overall purchasing journey wonderful and express a strong desire to buy again.

What people talk about most

Product

Consumers find product to be positive, consistently expressing delight with the high quality and stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made jewellery... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive promptly and... See more

Service

People report positive experiences with service, highlighting exceptional and efficient support throughout... See more

Order

Customers consistently note positive experiences with order, highlighting a simple and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... See more

Company replied

Rated 5 out of 5 stars

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jo... See more

Company replied

Rated 5 out of 5 stars

I purchased a beautiful cubic zirconia princess cut necklace for Christmas and then I recently purchased the bracelet to match. Both items were delivered within a couple of days and packaged really w... See more

Company replied

Rated 5 out of 5 stars

Thank you for continuing to have wonderful affordable jewellery on your site. I love the choice and the super quality. My purchase will be a present, it will go into your amazing packaging. My feed... See more

Company replied


Company details

  1. #61 of 284 best companies in Jewellery shop
  2. #16 of 87 best companies in Jewellery Designer

About JOOLS By Jenny Brown

Written by the company

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Written by the company

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contact info

4.9

Excellent

TrustScore 5 out of 5

657 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(657)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service and beautiful item

Very easy to contact. Delivery was swift. I'd purchased the wrong size ring but the customer service team sorted it out very efficiently and I received a replacement the next day.

The ring is lovely, very good quality. Am very pleased.

17 December 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

We are pleased too - thanks for ordering with us

Rated 5 out of 5 stars

Fabulous, would buy again

Customer service by Jenny was super fast, friendly and helpful. I got my ring and it was beautifully packaged. Arrived quickly and I am very happy with the ring itself. It is beautiful.

1 December 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

We look forward to it Melanie!

Rated 5 out of 5 stars

I asked the team if it was possible to…

I asked the team if it was possible to customise an item and they were all so incredibly helpful. Necklace arrived quickly and is absolutely beautiful. Andrew called me to update me and arrange delivery. Fantastic service and product. Thank you!

10 December 2025
Unprompted review
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Will let Andrew know about your feedback

Rated 5 out of 5 stars

Excellent service easy to order quick…

Excellent service easy to order quick delivery, my order arrived and I was extremely surprised how beautiful my order was packed, the ring I ordered was perfect in every way the free pair of earrings I received are lovely, I’m looking forward to wearing them. I’d definitely order again from Jools by Jenny Brown. Thank you ☺️

4 December 2025
Unprompted review
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

We look forward to it - thanks Lyn

Rated 5 out of 5 stars

I ordered a ring and got a free pair of…

I ordered a ring and got a free pair of matching earrings.
Both items when they arrived was beautfully wrapped.
Both items were beautiful i am really happy with my purchase i will definetly be purchasing more items in the future

3 December 2025
Unprompted review
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks for the great feedback

Rated 5 out of 5 stars

Delivered well within time scale…

Delivered well within time scale packaging is excellent looks really classy especially for Xmas present the goods look a fantastic product well presented Website easy to navigate

28 November 2025
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Reply from JOOLS By Jenny Brown

Thanks Eric, your comments are noted

Rated 5 out of 5 stars

CZ Drop Earrings

Earrings and gift packaging were beautiful. Definitely can’t complain and will buy again.

26 November 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Glad you like Jayne

Rated 5 out of 5 stars

I THOUGHT I had ordered the correct…

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jools before they despatched my order to double-check the size showing. I was able to correct the order. Very grateful that they checked and then confirmed that the correct size would be sent after the error was corrected.

24 November 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

You're very welcome Deborah , we want to ensure our customers are happy with their order

Rated 5 out of 5 stars

Just received my yellow gold large hoop…

Just received my yellow gold large hoop earrings today and I absolutely love them. Beautifully packaged and I also got a free complimentary gift bag with It! I would 100% recommend. Thankyou!

24 November 2025
Unprompted review
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thank you Aira

Rated 5 out of 5 stars

Great Service!

Great service. Beautiful earrings plus a free pair! Delivered quickly. I didn’t get the free gift bag but the box they arrived in was very nice.

12 November 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Cindy , note the gift bag ahs to be selected, feel free to ask for one should you required

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