Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Independent. Family-Owned. British Jewellery Since 1998.
JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.
Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.
In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.
Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.
Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.
Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.
Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.
All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.
We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:
Beautiful jewellery. Quality materials. Exceptional value. Personal service.
JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.
Written by the company
“Our Guarantee. Your Peace of Mind"
69 Wilmslow Road, SK9 3EN, Wilmslow , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service, I had received the wrong size ring - not sure if my mistake or theirs, but within 2 days I received the correct size, included was the envelope postage paid for me to return the other ring. No problems a very easy return without any issues.
I love the ring looks very expensive 😊

Reply from JOOLS By Jenny Brown
I bought this as a special present for my daughter and she loved it. Very impressed with how quickly they were delivered and how nicely the earrings were packaged. Free studs was a nice touch too.

Reply from JOOLS By Jenny Brown
My items came promptly, beautifully packaged, but were much smaller/less substantial than l expected

Reply from JOOLS By Jenny Brown
Always packaged well.
Beautiful jewellery
Lovely ring and free earrings

Reply from JOOLS By Jenny Brown
Lovely communication re my order fabulous packaging looks amazing and the necklace is lovely

Reply from JOOLS By Jenny Brown
Emailed several times over a few weeks and still awaiting a response and my refund... Thankfully I have paid for tracked delivery so I have the proof you have received it. Please respond to me or at least action my refund!

Reply from JOOLS By Jenny Brown
Beautiful earrings just as I thought they would be, exceptional packaging and very efficient service and shipping, thank you.

Reply from JOOLS By Jenny Brown
My wife was very pleased with the ring I bought her for our Wedding Anniversary. I was pleasantly surprised with the free gift of matching earrings, which make it more wonderful.

Reply from JOOLS By Jenny Brown
Everything from product quality & ordering is top marks

Reply from JOOLS By Jenny Brown

Reply from JOOLS By Jenny Brown
I’ve just bought another stackable bubble ring and it’s as beautiful as the first! I bought my first ring a month or two ago - which is great quality and fitted just as expected - and decided a second ring to stack on top would complete the look I was after… it’s perfect! Thank you JOOLS by Jenny Brown 🤩

Reply from JOOLS By Jenny Brown
Just what I wanted, great quality, delivery promised kept, my wife loves it. !

Reply from JOOLS By Jenny Brown
Wonderful service as usual. Beautifully packed. A pleasure to buy from your company. Thank you
Marion

Reply from JOOLS By Jenny Brown
I had been away on holiday and lost my silver heart necklace originally a Jools purchase from John Lewis.
Thrilled to find it again . Beautiful jewellery. Arrived well packaged

Reply from JOOLS By Jenny Brown
Beautiful, well made jewellery - had a slight colour issue between rose gold earrings/necklace - was sorted out professionally and promptly by Andrew in customer service, who went above and beyond to accommodate me. I was delighted with the service - didn't realise old school customer service like this still existed!! Would definitely recommend and will be buying from Jenny Brown again in the future!

Reply from JOOLS By Jenny Brown
Beautiful rings, I bought 2, one was too small, they sent the next size up without having to pay again and a pre paid label to return the smaller one, fantastic customer service, will definitely buy again

Reply from JOOLS By Jenny Brown

Reply from JOOLS By Jenny Brown

Reply from JOOLS By Jenny Brown
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.