JOOLS By Jenny Brown Reviews 

657
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the gorgeous presentation of each item, noting that the lovely packaging, ribbons, and gift boxes make unboxing a true delight. Buyers repeatedly express their deep satisfaction with the stunning designs, sparkling stones, and exceptional quality of the jewellery pieces. Furthermore, shoppers frequently commend the prompt delivery times and the smooth, easy online ordering process provided. Some reviewers were not happy with the sizing, mentioning that certain rings or products were either larger or smaller than initially expected. However, most people still find the overall purchasing journey wonderful and express a strong desire to buy again.

What people talk about most

Product

Consumers find product to be positive, consistently expressing delight with the high quality and stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made jewellery... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive promptly and... See more

Service

People report positive experiences with service, highlighting exceptional and efficient support throughout... See more

Order

Customers consistently note positive experiences with order, highlighting a simple and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... See more

Company replied

Rated 5 out of 5 stars

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jo... See more

Company replied

Rated 5 out of 5 stars

I purchased a beautiful cubic zirconia princess cut necklace for Christmas and then I recently purchased the bracelet to match. Both items were delivered within a couple of days and packaged really w... See more

Company replied

Rated 5 out of 5 stars

Thank you for continuing to have wonderful affordable jewellery on your site. I love the choice and the super quality. My purchase will be a present, it will go into your amazing packaging. My feed... See more

Company replied


Company details

  1. #61 of 284 best companies in Jewellery shop
  2. #16 of 88 best companies in Jewellery Designer

About JOOLS By Jenny Brown

Written by the company

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Written by the company

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contact info

4.9

Excellent

TrustScore 5 out of 5

657 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(657)

101 reviews in the last 12 months

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Rated 4 out of 5 stars

The pendant is very pretty and delivery…

The pendant is very pretty and delivery was quick.
I was surprised to receive the small necklace in such a large box with a lot of packaging which I felt was unnecessary.

6 May 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Hilary, note the packaging is to ensure the parcel reached you in perfect condition , plus its is cardboard based and fully recyclable

Rated 5 out of 5 stars

Good website with easy ordering

Good website with easy ordering. Jewellery is lovely and arrived very quickly. I recommend this store for a good shopping experience.

6 May 2025
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Reply from JOOLS By Jenny Brown

Good to hear it was easy to order- Thanks Theresa

Rated 5 out of 5 stars

Beautiful products, excellent service!

Absolutely in love with my new pendant! It is so beautifully made and looks even nicer than in the photos on the website. You can really see the quality and I'm really happy with the price I paid for something so well-made. Delivery very quick as well, and customer services very friendly when I called to ask about care instructions. I will be definitely be coming back for more!

6 May 2025
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Reply from JOOLS By Jenny Brown

Thanks Hannah,delighted you had a good experience with us

Rated 4 out of 5 stars

On time

On time, as described

15 April 2025
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Reply from JOOLS By Jenny Brown

Thanks Russell, prompt delivery when requested is so important,. hope to see you again

Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted with the jewellery, very well presented and packaged and delivered very quickly we would recommend her excellent

23 April 2025
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Reply from JOOLS By Jenny Brown

Thank Bryan

Rated 5 out of 5 stars

my experience at Jools by Jenny Brown worthy of Royal appointment…

my experience at Jools by Jenny Brown was five star plus in Customer Service quality of products price I’m being able to speak to someone, especially in today’s society of AI and automated answering where things are too mechanical scripted structured so going forward if you’re looking for that personal touch excellent customer service which is priceless there is nowhere else apart from Jools by Jenny Brown
Kindest Regards
A more than Happy Customer

10 March 2025
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Reply from JOOLS By Jenny Brown

Thanks Sarah

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings. Great quality and excellent personal service. Highly recommended.

10 March 2025
JOOLS By Jenny Brown logo

Reply from JOOLS By Jenny Brown

Thanks Morwen

Rated 5 out of 5 stars

I purchased a ring for my nieces…

I purchased a ring for my nieces confirmation. it was sent directly to Ireland. she received it a few days ago .she absolutely loved the ring mt sister sent me a video of thanking me and JOOLS for all the beautiful wrapped ring and free earrings thank you tools I will shop in tools in the future xx

11 February 2025
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Reply from JOOLS By Jenny Brown

You are very welcome , we look forward to seeing you again

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