The products are so cool, and the team is responsive and friendly. I’ve experienced some issues with two of the orders I have placed [ mainly considering the delivery and processing of the order] but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been in contact with their customer support a few times and always got great help. They’re genuinely service-minded, and the clothes are amazing.
Company replied
Really nice clothes!! I am always super happy with my order and their customer service is always so sweet❤️
Company replied
I only have good things to say about JosephCHP. Not only are their products really beautiful and good quality, their customer service is extremely good! They are super helpful, friendly and they... See more
Company replied
Company details
Written by the company
Joseph Copenhagen was founded in 2010 by Josephine Havmøller - then as a Jewelry Brand. A desire for creating and being creative sparked a journey. In 2019 Josephine's fiancé Aske joined the team. Together they found a common interest in exploring, traveling, and designing. A trip to Sri Lanka became the foundation for their first clothing line: the SARI collection. Today the clothes collection and support team have expanded. However, the importance of handmade imperfection, creativity, and design for everyone to wear will remain the core of the overall design philosophy of the brand's unique and timely statement and fashion pieces. The combination of design and craftsmanship makes it possible to offer high quality at a very reasonable price.
Contact info
2100, Copenhagen, Denmark
- info@josephcph.com
- josephcph.com
3.6
Average
246 reviews
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery issues solved by responsive team
The products are so cool, and the team is responsive and friendly. I’ve experienced some issues with two of the orders I have placed [ mainly considering the delivery and processing of the order] but thankfully both times the team was there to help. 🙏🏼
26 January 2026
Unprompted review
Reply from Joseph cph
Thank you so much for your lovely review Celina🤍
It truly means a lot to us to hear that you’ve had great experiences with our customer support – we always do our very best to help, and we’re so happy that it shows. And we’re especially glad to hear that you love the clothes ✨
Thank you for taking the time to share your experience – we really appreciate it.
Best regards,
JOSEPH CPH
Very nice costumer service
Very nice costumer service - thanks to the team for helping me with the return!
9 January 2026
Unprompted review
Reply from Joseph cph
Thank you so much for your lovely review 🌸
It truly means a lot to us to hear that you’ve had great experiences with our customer support – we always do our very best to help, and we’re so happy that it shows. And we’re especially glad to hear that you love the clothes ✨
Thank you for taking the time to share your experience – we really appreciate it.
Best regards,
JOSEPH CPH
The best!!
Really nice clothes!! I am always super happy with my order and their customer service is always so sweet❤️
24 January 2026
Unprompted review
Reply from Joseph cph
Thank you so much for your lovely review 💕
It truly means a lot to us to hear that you’ve had great experiences with our customer support – we always do our very best to help, and we’re so happy that it shows. And we’re especially glad to hear that you love the clothes ✨
Thank you for taking the time to share your experience – we really appreciate it.
Best regards,
JOSEPH CPH
Amazing customer service and great clothing
I’ve been in contact with their customer support a few times and always got great help. They’re genuinely service-minded, and the clothes are amazing.
24 January 2026
Unprompted review
Reply from Joseph cph
Hi Sophie,
Thank you so much for your lovely review 🤍
It truly means a lot to us to hear that you’ve had great experiences with our customer support – we always do our very best to help, and we’re so happy that it shows. And we’re especially glad to hear that you love the clothes ✨
Thank you for taking the time to share your experience – we really appreciate it.
Best regards,
JOSEPH CPH
The customer service is great
I’ve been in conntact with their customer support a few times, and have always had the best help. Theu’re truly serviceminded. On top of that, the clothes are amazing.
22 October 2025
Unprompted review
Reply from Joseph cph
Dear Natalie,
Thank you so much for your amazing review – it truly means the world to us to read it! 🫶
We’re so happy that you appreciate our customer support and the clothing!
Thank you for being a part of our Joseph CPH family 🩷
Warmest regards,
JOSEPH CPH
I ordered a set from JosephCPH
I ordered a set from JosephCPH, but unfortunately the shirt didn’t fit. I reached out to customer service and got a quick and kind response. They helped me return the item and refunded the amount so I could place a new order in the right size. Everything went smoothly! very professional and friendly! Highly recommend
22 July 2025
Unprompted review
Reply from Joseph cph
Hi Amanda💕
Thank you so much for your wonderful review 🥰 We’re so happy to hear that everything went smoothly and that you’re satisfied with the service. It means a lot to us! 🌸
TOTALLY IN LOVE
TOTALLY IN LOVE with my first sari dress!!!💚 Can’t wait to find my next one. Is it wierd if I only wear Joseph Cph from now on? 🤔💘
30 March 2023
Unprompted review
Great and Gorgeous design
Great and Gorgeous design. I ordered the lovely sari dress yellow…seen on Instagram. Quick delivery. Such a beuatiful dress, comfy to wear and I love it.
21 June 2022
Unprompted review
5/5 stars
5/5 stars, no doubt! Best customer service ever and the jewelery is beautiful! Lotte helped me within minutes to do a return from Sweden.
So so happy will shop here again for sure🥰
21 April 2022
Unprompted review
Reply from Joseph cph
Dear Sara,
Thank you SO much. Your words means a lot to us🌸✨❤️
Hope to see you again very soon 🌸
Have a lovely day.
All the best,
Josephine
Excellent designs and customer service
Excellent designs and customer service! The delivery was super fast I received my order within the same day of the order!!! I also visited them in the showroom and the atmosphere was super nice, polite and really helpful people! I would definitely be a customer :)
10 February 2022
Unprompted review
Reply from Joseph cph
Thank you SO much.
Your words means a lot to us🌸✨❤️
Hope to see you again very soon 🌸
Have a lovely day.
All the best,
Josephine
Lovely order & delivery experience
I love the rings that I ordered, they are beuatiful, and the delivery experience was excellent.
31 January 2022
Unprompted review
Reply from Joseph cph
Dear Elisabeth,
Thank you so much for your review<3 Hope to see you again soon at Josephcph.com or in our showroom in Copenhagen.
Have a nice day.
All the best
Josephine
Super nice jewellery
Super nice jewellery! Had some trouble with the size guide so my rings ended up a bit too big (but still works). I’m sure it wouldn’t be any problem to exchange (but I don’t have the energy to do it). Their customer service is excellent and delivery was super fast! Since this was my first purchase I can’t tell about the quality yet - but as long as it’s good I will definitely become a regular customer 💘
5 November 2021
Unprompted review
Recommended
Amazing jewelry and customer service.
I bought some rings and they were super nice! 🌸
8 September 2021
Unprompted review
The jewlery and service is great
The jewlery and service is great. I had a problem and they fixed it super quick and better than I expected
16 August 2021
Unprompted review
Amazing jewellery and amazing customer…
Amazing jewellery and amazing customer service! I ordered the wrong size and got an email back in minutes helping me! Will definitely be ordering more jewellery ✨
9 August 2021
Unprompted review
Amazing service
Amazing service
I had to return a gift and received a quick answer with the procedure. After shipping the present and sending an image of the receipt, I received a gift card/code right away.
Quick and fast and a very nice and helpful tone in the e-mails. That is GOOD SERVICE👍
28 July 2021
Unprompted review
Great service
Great service, even greater jewellery. Quick to response if you have any questions. I love the jewelry and the quality of it. This will not be the last time I’m buying from Joseph Cph <3
10 July 2021
Unprompted review
Reply from Joseph cph
Thank you so much for the nice words, Michelle. It means a lot to me. We are grateful to have you as customer and hope to see you soon at Josephcph.com Have a great day 🌸 Best Regards Josephine H.
Beautiful jewellery and the costumer…
Beautiful jewellery and the costumer service is very helpful and trustworthy!
4 July 2021
Unprompted review
Fantastic customer service
3 July 2021
Unprompted review
Reply from Joseph cph
Thank you so much for the nice word. It means a lot to us. We are grateful to have you as customer and hope to see you soon at Josephcph.com again.
Have a great day ☀️🌼 All best Josephine
Trustworthy
Very reliable. Trustworthy. Had a little trouble with my order but the customer service is very efficient, got an answer within a day. Everything was sorted out. Would order again!
25 June 2021
Unprompted review
Reply from Joseph cph
Thank you so much for the nice words. It means a lot to us. We are grateful to have you as customer and hope to see you soon at Josephcph.com again.
Have a great day 🌸
All best Josephine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.