Jotex Sverige Reviews 

Worst service I ever had. Not recommend, sad that have’t trusted this feedback and thought that for me everything gonna be ok.. BUT NOT

First of all I received wrong item, even the ordered was with few the same items, but somehow it came one wrong.
It’s ok, it can happen, BUT then started - customer service not picking the phone, so I write an email, every single email from them takes 2 or more days to answer it takes a lot time…
I wanted get the correct item no refund. I send the wrong item back, but for 2 weeks they haven’t send new one, they wanted my Social number for NEW faktura. I tried to understand why, but no explanation, just can’t send it without and that’s it. OK, I gave my social number asked 3 times if it’s free and if you will send me correct item? They said yes.
I was confused, because it’s their mistake and never ever happened with other stores they send straight away correct item.

After another week I received correct item. BUT today I got also faktura for that item! I don’t know where is gone the money almost 1000kr. (I ordered from gift card) they haven’t even sayed they will send money back or where they will send it back, because on refund form there was no bank account number and they told me they can’t see from what kind of card or aciu t I ordered.
So now I’m curious where this 1000kr gone ? Why I have a new faktura and took so much time to fix this.

I will never ever order from this company again and not even recommending to you!

Quick delivery and good quality products.

I ordered a carpet on discount, was delivered even faster than it says on the website and the quality is great.

I made a very large purchase at Jotex and had two items (so far) arrive with missing pieces (the lamp I ordered had a missing shade) and the very large coffee table I ordered came damaged. I have sent emails, called and attempted to contact the company through social media to no avail. This is our first and last time purchasing from this company. Wish I had read these reviews prior to placing an order. All of our friends are shocked at the lack of response from the company. Very disappointed. Not sure what to do next short of contacting the credit card company or a lawyer. Very upset and disappointed. Would highly recommend against purchasing any products from this company.

I have ordered a WINDSOR vikvägg a week ago and the order has not been delivered yet. Then I emailed customer service and they tell me that the order cannot be delivered because they do not have it in stock. It is very weird because the vikväg / room devider is available on their website but somehow I cannot receive my product. They have of course taken my money right away without sending me the order or planning to. How is this even legal in Sweden, seriously???? Very bad service. It says the order is in stock 2-5 days of delivery. Either change your webpage, return my money or deliver my order!

349kr handling fee written at the very bottom of the checkout. What's that? A safe way to lose customers I would say. I shop online all the time and I work in e-commerce myself and I have never seen anything like it. I assume that Jotex has very high shipping costs, especially since some of their products are big, but offering free shipping, and then charge the large sum of 349kr at the end of the payment without communicating it early on the customer's journey is deceiving.

Why did I not read the reviews? I am a fool to have gone anywhere near this catastrophe. Received a damaged product. Zero help from customer service. No solutions. In the end I had to fix transport in order for me to get my money back. Please don’t waste your precious time. It’s a risk buying stuff with these folks.

I've ordered a rug in Germany and it was delivered in the wrong color. The customer service replied after a week and I was asked to return it myself as they don't have the capacity to organize the return themselves. And instead of them sending the right product to me, asked me to order it again, blocking my money twice basically.

I ordered it again as I thought mistakes can happen. But the second one arrived again in the wrong color. I have no words anymore... but this is a joke! Such an unprofessional company... never again! sorry...

Terrible customer service. Company Is a scam! Bought expensive product, they make mistake and send me a candle, totally different order.. I made return, wait already 15days for return money back, nobody answers the mails.. amazing. Simply scam and fraud company!

So far we had an awful experience! When I placed an order the delivery time was stated as 5-8 working days (and still is on the website to this day). After two weeks when we didn’t receive any notification we had to send 3 emails so they finally got back to us saying that the actual delivery is 2-3 weeks.. and after my reply that is not what they said on the website I received a reply that they cannot give me any information!!! So from my experience: Lots of crap and awful service. Reading now other reviews about the quality of products makes me wonder if we will also receive a nasty product…

Wish I’d read reviews online. My shopping experience with Jotex is so bad you would believe I’d made it up. The product arrived damaged and dirty. I contacted CS and sent images etc. They took ages to get in touch that by that time I heard from them weeks later, I had covid and was hospitalised. They offered a pathetic smidge of a discount if I kept the product. Then told me if I didn’t like the discount that I would have to arrange the return myself. I explained that as I was extremely ill and contagious that I would not be able to organise the return of the product and that they should send DHL to collect.
They refused and instead recommended that I ask my neighbour (who is dying of cancer) to come round and sort out the return on my behalf.
In the end I had to leave the product outside my home and had to pay someone to return the product for me.
I urge everyone to deeply consider if they really need to shop from Jotex and if they can avoid it at all costs then all the better for their mental health in the future. Awful approach and a lack of consideration for health, safety, customer service etc. They sent a damaged and dirty product in the first place and took zero responsibility for their mistake.

We have ordered a rug, that PostNord forgot to deliver and did not try to contact us by any form ( mail, phone, letter) asking to come and pick up, the rug was sent back. And here the review for Jotex begins, I couls not choose a provider, never got a rug, contacted Jotex and explained what happened and now I got the invoice for 238 sek charging us for not picking up. Customer Experience is really low rated at Jotex. So my whole poor experience was not only frustrating but also costly.

We found something we liked, but then werent able to check out, because all three debit cards we tried were denied for no reason. Of course all three have plenty of money on it... it almost felt like they try to push you to use one of their other payment options that are not for free...

truly terrible checkout experience. but after reading the other comments here i feel like maybe we got lucky that we didnt buy from them...

I ordered a curtain rod and it came with no instructions on how to install it, the parts didn’t fit and when I finally managed to assemble it, the whole thing fell apart as I tried to move the curtain and almost hit me on the head.
When I tried to leave a review on their website the link for reviews malfunctioned.
Horrible quality.

I had a really bad experience with shopping at Jotex.

First of all, the color of the Product was nowhere close to the images they have on the Website.

Second of all, I had to pay a fee of 6.90 for the delivery and now I have to pay the same again for sending it back. Compared to so many other shops, that is just not customer friendly.

Fast transaction and delivery.
I got my package very well packed, complete and in good condition. Thinking of ordering more soon.

It was my first and the last purchase by Jotex! Read the AGB before you buy something from them.

Im trying to enter ur site and trying to understand and there is no english translation ! I even dm’ed u on instagram and u ignored ! I really love ur items and wanted to buy alot of stuff for my new appartement but u are so hard to reach.

I ordered through the newly opened German website of Jotex. After reading the reviews on here, my expectations weren’t too high but the products still managed to underwhelm.

First of all, let’s talk about pictures on the website vs the reality of the products. It’s nice for Insta to apply colour changing filters, but it really doesn’t make any sense to modify a product that you want to sell beyond recognisability. I ordered a bubble vase, which had really nice tealish, orange and green colours on the pictures, but turned out to be a fir green, a dull orange and I don’t even know what the bottom colour was supposed to be. Instead of looking slightly glamorous it looked like I dragged my gran’s least favourite vase out from the attic...
The same was true for a bust that I ordered which looked quite sleek and rough in a stony sort of way on the pictures, but turned out to have a waxy, plastic-y sheen to it that made it look like 5 quid instead of the 60 it cost...

Finally: shipping. I paid 6,80 for shipping and again 6,80 for shipping it back - for each item. So in total, I paid more than 20 Euros for having a look at crappy items that looked nothing like advertised.
Therefore: thanks for nothing, not going to order again and most definitely will not recommend to anyone.