A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products. The Mat is ju... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve ordered almost everything sold by…
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products high quality and amazing but so is there customer service support agents ! Thank you so much for always replying extremely fast and always solving any issue or question I had regarding address changes etc
Product:
3x Loc8 key finder 1 black 2 white
2x Laptop sleeve GEN 1
Thank you so much !
4 March 2026
Unprompted review
Very impressive customer service
Very impressive customer service! Had a faulty part which was replaced no-hassle next day with immediate email responses. Great quality unit, and I'm even more reassured (and would recommend) thanks to how they dealt with this. Issues can always occur - it's how companies deal with them which matters.
25 February 2026
Unprompted review
Had to call to get refund
Had to call them to get my refund after returning an item. Not sure if a one-off mistake or not but be warned.
20 February 2026
Unprompted review
This is the best customer support I…
This is the best customer support I have been experienced.
They always answer very quick and they always solve the case for the customer in the best way.
And, not forget the products, they are also in the top ref. to experienced quality and in use.
20 February 2026
Unprompted review
Faulty unit replacement
Had problems with a faulty unit, but customer support swiftly organised a replacement. Very good experience!
19 February 2026
Unprompted review
Awesome product..Awesome service..And…
Awesome product..Awesome service..And must say and appreciate the team with their full support for the product and the follow they take consistently ,until the problem is solved ..And also their quick response for the problem solving ..Hats off guys great product and great service
11 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re happy with both our product and our service. Our team is dedicated to providing full support and ensuring your issues are resolved quickly, so it’s wonderful to know that our efforts are appreciated. Your encouragement motivates us to keep delivering the best experience possible. Thanks again for your support and for being a valued customer!
great customer service ordered a…
great customer service ordered a product with them over a year ago, item was faulty and they replaced it highly recommend
11 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service and that we were able to resolve the issue promptly. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for your support!
Great customer service
Excellent customer service-I had an issue and emailed them on a Friday night, I got 6 emails with tips to try and resolve the issue (one of the tips worked). Great product and I have never had such excellent customer service anywhere before.
8 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service and that we could assist you in resolving your issue. Providing excellent support and quality products is our top priority, and your feedback truly means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.
Thanks again for your wonderful review
Received wrong item only option…
Received wrong item only option offered was to return and get refunded as item was now out of stock no discount for future purchase or exchange given
21 December 2025
Reply from JOURNEY OFFICIAL
Hi Lyzbeth,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Support is fantastic
Really like their products, nicely designed to fit seamlessly into set ups.
They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt to reply. Within less than an hour, replacement issued email confirmation. You cant fault that. Their team are very nice too
5 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for your kind words! We're delighted to hear that you love our products and that they fit seamlessly into your setup. It's also wonderful to know that you appreciated our support team’s prompt and efficient response — we believe in providing the best service possible. Your feedback truly motivates us to keep delivering quality products and excellent support.
If you ever need anything else, please don’t hesitate to reach out. Thanks again for your wonderful review!
i bought this product for resell so i…
i bought this product for resell so i cant speak on the quality of the item, but the customer service at this place is out of this world! The item shipped like 10 minutes after i placed the order and i received the product the very next day. in todays age and time it is difficult to find such good customer service.
4 February 2026
Unprompted review
Reply from JOURNEY OFFICIAL
Thank you so much for sharing your experience! We're glad to hear that our customer service left such a positive impression on you. We understand how important fast and reliable service is, especially for resellers, and we're happy we could meet those expectations. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Exceptional customer service!
I had an outstanding experience with Journey Wallet’s customer service. Their team was incredibly responsive, fast to resolve my issue, and genuinely friendly throughout the entire process. It’s rare to find support that’s both efficient and pleasant, but Journey Wallet absolutely delivers. They made everything easy and stress-free, and it’s clear they truly care about their customers. Highly recommend!
29 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer service team provided you with such a positive experience. We appreciate your kind words regarding our team's responsiveness and friendliness. It's great to know we made things easy and stress-free for you. Thanks for the recommendation!
Best customer service
I have needed to contact customer support twice now and each time they have far exceeded my expectations. I will certainly purchase more quality products through their website in the future. Thanks again!!
30 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer support exceeded your expectations! We appreciate your kind words and are grateful for your intention to purchase more products from us in the future. Thanks again for your positive feedback!
The unit no longer works
The unit no longer works. Would like either a replacement or refund
17 December 2025
Reply from JOURNEY OFFICIAL
Hi Matthew,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding
Disappointed! I model shipped to me was not the model…
I model shipped to me was not the model that I ordered. The order was for the Trio Ultra 3 in 1 Fast Wireless Charging Station. The one I received only has 2charging docks. The dock for air pods is not included.
I have sent a message as instructed on your website and have received no response.
I am very disappointed in the lack of customer service. Please help!
13 December 2025
Reply from JOURNEY OFFICIAL
Hi Jerri,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding
I have bought many items from Journey…
I have bought many items from Journey and I must say the support service is second to none - good products and I look regularly to see what’s new.
21 January 2026
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that you've had such positive experiences with our support and products! Thank you for your continued interest in our new offerings.
Great wallet idea
Love their products, the trackable wallet without having a bulky apple tag is nice
28 April 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you love our products and appreciate the trackable wallet's design! Thank you for your positive feedback; it means a lot to us.
Love it
Love it, functional, robust perfect for minimalists like me. Will do business with again.
30 October 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our product suits your minimalist needs! We appreciate your business and look forward to serving you again in the future.
Reply from JOURNEY OFFICIAL
We appreciate your recommendation and are happy you are pleased with the quality!
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