JOURNEY OFFICIAL Reviews 2,250

Product purchased doesn’t charge the new Apple Watch Series 11.

Beware when you order from this company. They are time wasters. I ordered an item for a gift for someone important to me. Left lots of time for delivery while their website said express delivery in 3 to 5 days. After 5 days the item has not been shipped out. Called them many times to explain that I need the item to be shipped as it’s a gift and they couldn’t get it shipped. In the end the money was refunded to me . I suppose they don’t even have the item in stock ! What time wasters. Will never buy from them again. While they seem to have good reviews I highly doubt they are real reviews!

After not receiving my order for Christmas despite ordering on 12/6, Journey reps were very communicative and apologetic and did their best to get my gift to me. They even re-sent the order - so on 1/6/26, my wife received BOTH the original order and the replacement order and she is very happy with the product.

The 5-in-1 appeared not to made of good material and it was missing a component to charge the Apple Watch.

Great customer service. Product seems great so far!

I have an IPhone 17 and it is really too big for the device I have. It should be noted on your sales information.

This is my second journey charger. I purchased a new because it charges faster and I love it. I enjoy putting it in the stand so I can watch my phone for text messages and emails

Great product, just a little expensive .. good experience

Doesn’t charge any devices

Thank you for taking care of the duplicate order error. It was taken care of quickly.

Great experience from the start. Very good communication on order confirmation and status. All very professionally executed.

I bought 4 chargers as gifts and they arrived in 2 days. Everyone loved their gift!

I’ve been wanting a tracking pad for my mouse and loved being able to accomplish that plus have a charger for my phone and earbuds all in one. The pad is so nice for my keyboard as well. I love everything about it.

Fast, easy way to purchase. Quality merchandise.

I understand this first issue is not the company’s fault, but my first order never made it. I reached out to the shipping company after no movement on my tracking, and could not reach actual human, but the response to my inquiry kept stating that my box was in customs, even though this was a US based order. After exhausting that I reached back out to journey to see about a replacement. At first, the response was absolutely will send you a replacement than a few more emails back-and-forth to confirm the shipping address and then even a confirmation that it would be recent. And then a day later, I received an email that was quite Link the stating that even if they sent me a new one, there was no guarantee that I would receive it so that I was welcome to request a refund. Given the delay email and that I thought everything was already confirmed from the days prior. I ignored the email, which was apparently a mistake because no one ever sent my order out. So a week later when I e-milled to get the tracking information, the representative told me that I did not confirm the resend on the package. I immediately sent all of the correspondence that had confirmed my duplicate order had been sent. They apologized and assured me that they were now placing a replacement order, but by then it was several weeks late. The adamant itself is fine, but this is clearly a new company that needs to work out the kinks and does not have their stuff in order

Journey is a great company. With great customer service. I purchased a wallet less than a year ago. One of the pockets started to stretch. I reached out to customer service. Told them about the issue. A day later they are sending out a new wallet at no additional cost

My package was lost (not to the fault of Journey Official), but regardless of that they helped me get a new item and delivered it to my door. I really appreciate the consumer help as well as the product!

I purchased this as a gift for my husband and he loves it!! Love the sleekness and sophisticated look to it…almost like a piece of art.