Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more
Company replied
Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.
Company replied
Very happy an engineer appointment was at our convenience suitable time, being GP Surgery afternoon appoints are suitable for us as not too busy. Engineer was on time and very friendly.
Company replied
Company details
Written by the company
JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.
Contact info
United Kingdom
- jpenmedical.co.uk
4.9
Excellent
257 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Jodie Jones was very good, quick to respond to emails, and very helpful.
7 March 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Jpen Medical visit to Swan MC
Tony Fitzpatrick attend site 6th March 2024 all testing was done and completed. Any issues he addressed with myself and he was extremely helpful.
This is the not the 1st visit from Tony as he has attended site before, I highly recommend him and the jpen team to practices.
Many thanks again Trevorlyn Kerr - Practice Manager
6 March 2024
Unprompted review
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
Excellent experience
Your staff member James J/N 127445 was polite, professional, very knowledgeable of his role, and very courteous, he is a credit to your company.
1 March 2024
Unprompted review
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
Sarah Owen was outstanding
Sarah Owen was outstanding, she was quick to answer query and helped us find services timely. Kudos to her customer service skills
Working with Jpen for quite sometime and We are proudly a happy customer.
Regards,
Roshan (PM)
Perivale Medical Clinic
23 February 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Jodie was very helpful
Jodie was very helpful and polite and arranged the visit to our care home with minimum fuss. she was very prompt in sending over all relevant information.
26 February 2024
Unprompted review
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
A credible company
We use Jpenmedical.co.uk for the annual calibration of our equipment for many years.
Eddie is always a respectable, humble professional. He goes the extra mile to perform his work to the customer's satisfaction. Highly appreciated.
12 February 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Great service this morning by Eddie &…
Great service this morning by Eddie & Tony, very professional efficient service.
15 February 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Thanks James
Thanks James, happy to extend the job and be flexible, really helpful and efficient.
12 February 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Very Helpful and professional
Jodie Jones was very helpful with helping us set up the the service between our company and theirs. very professional and helped with any queries that we had.
9 February 2024
Unprompted review
Reply from JPen Medical
Hi there
Thanks for taking the time to review us. We appreciate it.
Many thanks
JPen Team
Jodie Jones - great support and customer service
Jodie Jones at Jpen Medical always helps to swap and change and rearrange our slots last minute and accommodating our busy schedule and is always helpful with the customer side of things. Great service overall. Thank you Jodie
7 February 2024
Unprompted review
Reply from JPen Medical
Hi there
Thanks for taking the time to review us. We appreciate it.
Many thanks
JPen Team
Servicing of Debrillator
James came into our work place and was very professional whilst servicing our defibrillator.
We were very pleased with the job he did and look forward to seeing him again
1 February 2024
Unprompted review
Reply from JPen Medical
Hi there
Thanks for taking the time to review us. We appreciate it.
Many thanks
JPen Team
James Gardiner came to calibrate our…
James Gardiner came to calibrate our equipment and was really friendly and helpful.
30 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
James Gardiner came today to test our…
James Gardiner came today to test our equipment and was really professional. He did a great job and brought a lovely atmosphere with him.
29 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Very helpful member of the team
Very helpful member of the team, James. Able to answer all questions and very helpful.
23 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, much appreciated
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
Professional staff
We were provided with a professional service with follow up reports received shortly after testing.
16 January 2024
Unprompted review
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
Engineer arrive exactly on time
Engineer arrive exactly on time. Very considerate. Good sense of humour. Efficient.
12 January 2024
Unprompted review
Reply from JPen Medical
Hi there
Many thanks for taking the time to review us. We appreciate it.
Thank you
JPen team
great service
Alex visited us today, he was on time, very smart, excellent Service!
11 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, so pleasing to see these great comments
Jack visited us today
Jack visited us today
Very experienced and polite man
All our machines checked
11 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, so pleasing to see these great comments
Eddie was swift and very helpful
Eddie was swift and very helpful in servicing our observation machines
9 January 2024
Unprompted review
Reply from JPen Medical
Thank you so much for posting this review, so pleasing to see these great comments for Eddie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.