Chaseeyecare Reviews 197

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and professional demeanor, making every visit a pleasant experience. Many people highlight the outstanding service, noting its efficiency, thoroughness, and the clear explanations provided during examinations. Reviewers frequently commend the personalized care, especially for individuals with specific needs like neurodiversity or dyslexia, and appreciate the welcoming atmosphere for families and children. The prompt and attentive service, even for emergency appointments, is also a common point of satisfaction among consumers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm... See more

Company replied

Rated 5 out of 5 stars

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes.... See more

Company replied

Rated 5 out of 5 stars

Brilliant service with Mr Shakeel Puri and his team. Always go above and beyond for myself and family, with the best of care they can provide over the past 10 years. Making sure we are always looked a... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s... See more

Company replied


Company details

  1. Optician

Written by the company

"NOW ACCEPTING NEW NHS PATIENTS Family Eye care Specialists. Services For all the Family of all age groups under one roof, best opticians, Trusted Independent practice, We have over 100 Years Experience, making us the longest established opticians in Cannock, founded in 1906, with Very Friendly and knowledgeable staff. Many Unique and Bespoke Services only available here e.g. Onsite Factory/ Lab with 1 Hour Service available, minor repairs, we accept prescriptions/frames from other Opticians. We care about you, not a number and our service isn’t rushed. Ladies Fashion, affordable glasses. Children Eye test, Opticians in Cannock Visual Dyslexia Exams Eye Scans OCT, Contact Lenses Designer frames, Designer Sun Glasses Home Visits Emergency App"


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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Rated 5 out of 5 stars

Big up Mr Puri!

Me and my fiancee have been coming here for a long time now, and wouldn't go anywhere else! Mr Puri is an absolute star, and picked up a health condition that other professionals hadn't. I started treatment and got my life back, so I owe it to him really. I don't think I've thanked him properly, so take this as my thanks!
The wider team are so friendly too, and have really got to know us; they always ask after my fiancee if I go alone, and they understand my needs (like how I'm always breaking my specs...) Me and my fiancee are an openly queer couple too, and they've always been so welcoming. They're the best eyecare place in the local area, perhaps country!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Could not recommend Chase Eyecare…

Could not recommend Chase Eyecare enough, completely changed my boys life. All staff are very welcoming and put my nervous boy at ease. Mr Shakeel Puri is the best optician we've ever seen so friendly and fun! I would recommend to friends & family.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I came am emergency appointment and was…

I came am emergency appointment and was seen immediately, the staff on the desk are very friendly and efficient. I was made to feel very comfortable + welcome, I examinations were excellent and thoroughly explained to me, by Mr Puri. My Doctor is taking care of me straight away thanks to the attention and care provided by Chase eyecare. I would highly recommend to everyone, specially family and friends.
Thank you to Mr Puri and his team for everything.

18 April 2026
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

Thank you so much for your kind words and for taking the time to share your experience.

We’re really pleased we could see you promptly during your emergency visit and help you feel comfortable and well cared for. It means a lot to hear that our reception team made a positive impression and that Mr Puri was able to explain everything clearly and thoroughly.

Our priority is always to provide attentive, efficient care especially in urgent situations so it’s wonderful to know you felt supported and that your treatment could begin straight away.

Your recommendation to family and friends truly means a great deal to us. We’ll be sure to pass your thanks on to Mr Puri and the entire team.

Wishing you all the best with your recovery, and please don’t hesitate to reach out if you need anything further.

Warm regards,
Chase Eyecare Team

Rated 5 out of 5 stars

Great service

Great service, came for the first time in a long time of getting my eyes tested. Treated great by consultant Mr Puri and staff throughout. Definitely recommend.

28 March 2026
Unprompted review
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Reply from Chaseeyecare

Thank you for your kind review!

We’re so pleased you chose us for your eye test after some time, and it’s great to hear that you felt well looked after by Mr Puri and the team throughout your visit.

Your recommendation means a lot to us, and we’re glad we could make your experience a positive one. We look forward to seeing you again in the future!

Warm regards,
Team Chase Eyecare

Rated 5 out of 5 stars

I was recommended by a family member

I was recommended by a family member, and the consultant Mr Puri was amazing! I am going through a dyslexia diagnosis and he was so helpful within the process of dealing with my visual dyslexia. Would 1000% recommend to anyone who is struggling within education, highly recommend to friends and family. Thank you team chase eyecare!

23 March 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and recommendation!

We’re delighted to hear that you had such a positive experience with Mr. Puri. Supporting patients through their dyslexia diagnosis especially visual dyslexia is something we take great care and pride in, so it’s wonderful to know you felt helped and supported throughout the process.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We wish you all the very best on your journey, and please don’t hesitate to reach out if you need any further support.

Rated 5 out of 5 stars

My daughter has been coming to chase…

My daughter has been coming to chase eye care for a while & the receptionist’s are always very welcoming.
Mr Puri who examines my daughter’s eyes is brilliant, he made my daughter feel at ease & relaxed throughout her test. The examination room is very relaxing & welcoming.
The girls on reception helped my daughter brilliantly with picking her glasses. I would highly recommend. Thankyou choice eye care🙂

14 March 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your lovely review!

We’re so pleased to hear that your daughter has had such a positive experience with us. It’s wonderful to know that our reception team made you feel welcome and supported, and that Mr Puri helped your daughter feel relaxed and at ease during her examination, that’s exactly what we strive for.

We’re also glad our team could help her choose her glasses and make the process enjoyable. Your recommendation truly means a lot to us.

Thank you again for your kind words we look forward to seeing you and your daughter again soon!

Rated 5 out of 5 stars

Emergency referral

I was referred by GP for a check. The service was extremely quick and efficient. Was seen within a week and had all relevant tests. Everything was explained clearly. I would thoroughly recommend the service. Thank you to Mr Puri and his team at Chase Eyecare

9 March 2026
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

Thank you very much for your kind review!

We’re delighted to hear that you found our service quick, efficient, and thorough. Providing timely appointments and ensuring everything is clearly explained are both very important to us, so it’s great to know you had a positive experience.

Your recommendation means a great deal, and we’ll be sure to pass on your thanks to Mr Puri and the team.

Warm regards,
Team Chase Eyecare

Rated 5 out of 5 stars

The staff and consultant Mr Puri are…

The staff and consultant Mr Puri are fantastic.

I suffer from ADHD and tend to get a bit caught up but the staff were incredibly helpful.

I would recommend the service to anyone in the local area.

23 February 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for taking the time to share such a heartfelt review. Your words truly mean more to us than we can express.

We’re especially grateful for your kind mention of Mr Puri and our team. Supporting every client with patience, understanding, and genuine care is at the heart of what we do, and knowing that you felt helped and supported particularly while managing ADHD means the world to us.

It takes courage to acknowledge personal challenges, and we’re honoured that you trusted us to be part of your journey. Creating a space where everyone feels understood, respected, and never rushed is incredibly important to us.

Your recommendation to others in the local area is the greatest compliment we could receive. Thank you again for your trust, your kindness, and for allowing us to support you. We’re always here whenever you need us.

Rated 5 out of 5 stars

I travel 2 plus hour to get to Chase…

I travel 2 plus hour to get to Chase Eye care. Why? Simply because they give me the best eye care, especially with the pescription I have, and because Mr Puri understands the aditional problems I have due to my diabetese. I would recommend Chase Eyecare to anyone. The girls on the desk are great , really friendly. Very family friendly as well.⁶

21 February 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for this incredible feedback.
The fact that you travel over two hours to visit us truly means more than we can put into words. Knowing that you feel you receive the very best care here especially with a more complex prescription and the additional considerations related to diabetes is something we are immensely proud of. Mr Puri is deeply committed to providing thoughtful, personalised care, and your trust in him is greatly appreciated.

We’re also so pleased to hear your kind words about our reception team. They work hard to create a warm, friendly and family-focused environment from the moment you walk through the door.

Thank you for your recommendation and for placing your confidence in Chase Eye Care. We never take that trust for granted, and we look forward to welcoming you back no matter the distance for many years to come.

Rated 5 out of 5 stars

After several bad experiences at other…

After several bad experiences at other opticians I decided to try Chase Eye Care. I’m so glad that I did the optician was very thorough & all the staff were friendly, kind and helpful.
Would highly recommend.

9 February 2026
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

It truly means so much to us to know that you felt confident, cared for, and genuinely looked after during your visit. Creating a warm, reassuring environment where every patient feels heard, respected, and valued is at the very heart of what we do so reading your words is incredibly special to our whole team.

Your recommendation is the greatest compliment we could receive. Thank you for placing your trust in Chase Eye Care we’re genuinely grateful you chose us, and we look forward to caring for you for many years to come.

Rated 5 out of 5 stars

Always a fantastic service

Always a fantastic service, Louise and Mandy at the reception are always pleasant, the consultant, Mr Puri always takes extra care in making me feel comfortable and he goes above and beyond in service! Thank you to Mr Puri and the team for doing a brilliant job!

9 February 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear about your positive experience with our team. Louise and Mandy will be so pleased to know their warm welcome made a difference, and we’re especially glad that Mr Puri’s care and dedication helped you feel comfortable and well looked after. Providing attentive, personalised service is something we truly pride ourselves on.

Your kind words mean a great deal to the whole team. Thank you again for taking the time to share your experience we look forward to welcoming you back soon!

Rated 5 out of 5 stars

In July this year (2020) I visited them…

In July this year (2020) I visited them on recommendation. Nothing was too much trouble . As someone who suffers with Glaucoma and has restricted vision, they gave me hope where others had not and I now have new glasses which have helped enormously.

9 February 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for taking the time to share your experience. We’re truly delighted to hear that your visit brought you renewed confidence and comfort, especially given your challenges with Glaucoma. Our team always strives to provide the highest level of care and individual attention, and it’s wonderful to know that your new glasses are making such a positive difference. We really appreciate your kind words and recommendation, it means a great deal to us.

Rated 5 out of 5 stars

Mr Puri was very helpful and…

Mr Puri was very helpful and knowledgable. Louise could not have been more helpful. I wouldn’t go anywhere else. Would highly recommend to family and friends

31 January 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for these lovely words, they truly mean more to us than we can say. Knowing that you felt so well cared for by Mr Puri and our reception team really touches us, because looking after our patients with genuine care and attention is at the heart of everything we do.

To hear that you wouldn’t go anywhere else and would recommend us to your family and friends is incredibly special and something we never take for granted. Thank you for trusting us with your eyecare, we’re so grateful, and we look forward to seeing you again.

Rated 5 out of 5 stars

Attended for an emergency appointment

Attended for an emergency appointment. Friendly staff very efficient service. I was given very thorough examination by Mr Puri who treated my symptoms and explained everything to me in detail. Fantastic service all round. Would definitely recommend this service. Thank you

19 January 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for taking the time to share your experience. We know how stressful it can be to need an emergency appointment, so it means a great deal to hear that you felt welcomed, listened to, and well cared for from the moment you arrived.

We are truly grateful for your kind words. We believe that taking the time to thoroughly examine, explain, and reassure our patients is just as important as the treatment itself, and we’re so pleased that this came across during your visit.

To anyone reading this: whether you need urgent care or ongoing support, you’ll be met with compassion, clarity, and genuine commitment to your wellbeing. If you’re thinking about making an appointment, we would be honoured to look after you.

Thank you again for your trust and recommendation, it means more to us than you know.

Rated 5 out of 5 stars

I experienced a very high standard of…

I experienced a very high standard of care , the eye test was thorough and all my questions were answered and the welcome I recieved was very pleasent . I would recommend chase eyecare to all

13 January 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for taking the time to leave such a lovely review. Reading your words truly means more to us than we can express. Providing a high standard of care is at the very heart of what we do, so it is incredibly rewarding to hear that you felt your eye examination was thorough, unhurried, and that all of your questions were fully answered.

We also place great importance on creating a warm, friendly, and welcoming environment from the moment you walk through our doors, so it is wonderful to know that this made a positive impression on you. Your trust in us and your recommendation to others is something we genuinely value and never take for granted.

Feedback like yours motivates our entire team to continue delivering the very best care to each and every patient. Thank you once again for your kind words, we look forward to welcoming you back to Chase Eyecare in the future and continuing to look after your eye health

Rated 5 out of 5 stars

Brilliant service with Mr Shakeel Puri…

Brilliant service with Mr Shakeel Puri and his team. Always go above and beyond for myself and family, with the best of care they can provide over the past 10 years. Making sure we are always looked after. Highley recommend. Thank yiu for helping me get into a medical profession.

10 January 2026
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

Thank you so much for these incredibly kind and heartfelt words. They truly mean more to us than we can express.

It has been an absolute privilege for Mr Shakeel Puri and the entire team to care for you and your family over the past 10 years. Building long-term relationships based on trust, care, and genuine concern is exactly why we do what we do, and knowing that you’ve always felt looked after means everything to us.

We are especially touched by your mention of being supported into the medical profession. To have played even a small part in your journey is something we are deeply proud of, and it’s wonderful to see you pursuing a path dedicated to helping others.

Thank you for your trust, loyalty, and recommendation. We are truly grateful and look forward to continuing to support you and your family for many years to come.

Rated 5 out of 5 stars

I've been coming since I was a child..

I've been coming since I was a child and I've found it to be an excellent environment. Everyone is very nice and friendly. These glasses did aid me in passing my driving test and have helped throughout university. I would definetly recommend it to others. Thank you to Mr Puri and his team!

5 January 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We're thrilled to have been able to serve you since childhood and are so glad to hear you've always had a positive experience with us. Our team truly appreciates your kind words, and we're grateful for your recommendation. We look forward to continuing to provide excellent care for you and your loved ones for many years to come!

Rated 5 out of 5 stars

Been coming here for a while and the…

Been coming here for a while and the service is great! I’m usually anxious for eye tests but the consultant shakeel puri makes sure it’s comfortable and calming. I recommend anyone to use this opticians as there choice of eyewear and eye tests! Thank you to mr puri and his team.

5 January 2026
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had such a positive experience with us. Helping our patients feel calm and comfortable especially during eye exams is very important to us, and we’re so pleased to know that Mr Puri and the team have made a difference for you.

Your recommendation truly means a lot, and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Been coming here since I was in school

Been coming here since I was in school. Massively helped with day to day life, made seeing so much better! Now planning on being a professional law maker, thankyou for all the support and care by MR.Puri and his team for helping me to achieve my dreams, I would strongly recommend to friends and family

29 December 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for these incredibly kind and heartfelt words. It truly means the world to us to know that our care has made such a positive difference in your life. Being part of your journey from your school days to now, as you plan such an inspiring future as a professional, is something we’re genuinely proud of.

Entire team at Chase eyecare are deeply touched by your trust and support over the years. Hearing that we’ve played even a small role in helping you move closer to your dreams is exactly why we do what we do.

We wish you every success in the exciting path ahead and thank you sincerely for your recommendation to friends and family. Please remember, we’ll always be here for you whenever you need us.

Rated 5 out of 5 stars

Very good with my self and kids would…

Very good with my self and kids would recommend to family’s off all ages kids are happy to come here eye test to be on point all the time thank you to chase eye care and Mr Puri for looking after me and my family so well

17 December 2025
Unprompted review
Chaseeyecare logo

Reply from Chaseeyecare

Thank you so much for your incredibly kind and heartfelt words. It truly means the world to us to know that you and your children felt so well looked after. Hearing that your kids are happy to come in for their eye tests is especially touching that’s exactly the kind of comfortable, positive experience we always hope to create for families of all ages.

Your trust and recommendation to other families is something we never take for granted. Mr Puri and the entire team at Chase Eye Care are deeply grateful for your appreciation, and it’s a real privilege to care for you and your family. Thank you for choosing us and for being part of our community we look forward to seeing you all again and continuing to look after your eye health for many years to come.

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