Jrsindustrial Reviews 

Delivery was extended as they were moving units, but I didn’t get notified until I had to chase the order

Love the product, great quality and pleased with result. Did take quite a while to come but correspondence was good once I'd chased the order and came shortly afterwards. Will order again, but allow extra time x

Told them I had a deadline (multiple times) paid what I feel is a very expensive amount for express service and still they did not deliver on time, which to note was still days AFTER the projected express date. Suspect that emails are read and prioritised by AI as begged for item to be sent by international courier. This was refused but impossible for me to manage myself as responses were outside of working hours! Then after the event required, offered to send International delivery. I’ve had no responses since my request. I appreciate staff were polite but sorry does not sort out an issue. Poor, poor, poor. You need to start advertising on your website that production is delayed because you are taking money for an express service and cannot deliver. No idea what is happening with my order now but you have the cheek to send a satisfaction survey email. Avoid. (Also this states it is an unprompted review but is response to an email request 🤷🏻‍♀️)

the product itself is great quality, stitching etc but the wait time on this was way to long. due to the company moving and changing stuff around at time of order. i had to phone twice to chase order up. i feel better customer contact in that regard would have solved this. maybe an email sent stating order is behind due to xyz circumstances. apart from that all was fine

The quality of the clothing was great !!!

From ordering and through the process until delivery I was kept notified throughout.

Missed multiple deadlines. Stitching for the embroidered caps was wrong despite endless instructions my end. Not good enough.

I wanted to buy from a Scottish company so I did! Great quality work wear really pleased with my bright orange embroidery
Thank you Suzy and team JRS

I had to wait for at least 2 months for an order that I placed in June and had to get outside help to chase them for the order that I needed. The customer communications team hardly got back to me, and im not using their company again as it seems to be a joke!!! That's how you done!! So you have lost a customer because of this.

Suzy managed my order very efficiently and kept me up to date on each stage. I couldn’t recommend highly enough. Thanks Graeme

Original order arrived quickly. Needed to send one item back for refund. Despite using Royal Mail tracked for the return, the parcel still not received after 2 weeks. Jim handled the issue very well and completed the refund without having received the item back. Great customer service.

over a 4 weeks delay, one of the design was challenging but on the art to approve was ok but not on embroidery and they didn't say nothing will be to much and need simplify to looks nice, heat transfer on the back have missing elements, on top of that we order size bigger as they always little shrink - t-shirts shrink over 2 sizes, other garment was more simple generally polo shirts with simple logo they was much better but nothing special average like from any other embroidery I'm only waiting when heat transfer on the back start coming off as don't looks promising and color start getting faded like printed white vinyl, now to the contact we try emails and they sending back pre setup reply what we read before on the internet when we reply to they email we gat back exactly same form, conversation on the phone was like they not communicated so we spend almost 1k first time and last. Ps. website is a price trap to spend more if you want something nicer, than just simple logo

Absolutely shocking service been waiting months for an order and still waiting with no response from them!!

Placed a big order - arrived 6 weeks later and all incorrect. No refund given - they shipped the order again to me and guess what ?! It was incorrect- they didn’t give me a refund because they wanted me to ship out the incorrect orders back to them !

Be aware, don’t order anything. I’m still waiting more than four weeks than not sending my order just give excuse.

If I could give this Company zero stars I would. They advertise on Facebook promising to have items delivered within a few days. It's all lies. They have had an order for 5 Polo shorts for over three weeks. They are quick enough to take your money but you try and contact their customer service team - it's impossible. Yet they advertise on thier website that there are thousands of satisfied customers. Trustpilot tells a different story. My recommendation, do no do business with this company. They are too expensive, too slow and fail to respond to customer service complaints. I will be cancelling my order and if needs be, I'm happy to commence court proceedings to reclaim my money as I suspect I'll be ignored now. Appalling level of service. Absolutely shocking level of service.

Ordered on Thursday for next day delivery, emailed on Friday as they had not arrived and got no response. I phoned on the Monday morning and was told wasn't sure you had stock even though the website said you had plenty in stock. They were despatched on Monday afternoon. I called again on Tuesday and was told delivery would be made between 4:10pm and 5:10pm. I then received an email to the email I sent earlier in the day saying they should be delivered by the end of the week. Do not offer a next day service if you cannot fulfil. Your customer service is appalling and nobody seems to know the answers to anything. I certainly would not recommend you to anyone and would advise anyone against ordering with yourselves. This wasn't exactly a small order

Great quality garments and embroidery looks fantastic! Bought the bundle of 48 garments and extremely pleased with them all. Have since ordered a few more for our bigger volunteers! Quick delivery and well informed throughout whole process. Don't know where all the negative comments come from! Polmont Sports Centre Community Group

Missed deadline for delivery - twice. Didn't communicate ao had no idea and we missed the event we needed the garments for. Turned off customer services so couldn't speak to anyone. Just automated e mail. When they turned up they were not finished off with the logo backing on the inside so had to do that myself. Will not be using them again