JTX Fitness Reviews 6,647

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and sturdiness of the products, finding them easy to use and effective for their fitness needs. The delivery service is frequently highlighted as quick, well-communicated, and efficient, with many appreciating the option for delivery to their room of choice. People also commend the excellent service from start to finish, including helpful pre-sales advice and straightforward assembly processes. However, some customers experienced issues with product functionality, such as overheating or unexpected shutdowns, and a few noted that assembly took longer than anticipated. There were also occasional complaints about noisy machines, poor design for space-saving, and difficulties with customer service regarding faulty goods or warranty claims.

What people talk about most

Product

People report positive experiences with product, often praising the quality, sturdiness, and ease of... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the sturdiness and solid build of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising the speed and efficiency of... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting that many products are... See more

Service

Clients share positive opinions on service, frequently highlighting excellent customer support, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super quick delivery, they texted me the evening before with a slot and then called me on the day ahead of arriving. The assembly was straight forward with clear instructions. Took one person... See more

Rated 5 out of 5 stars

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly.... See more

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldabl... See more


Company details

  1. #20 of 50 best companies in Exercise Equipment Shop
  2. #99 of 230 best companies in Fitness and nutrition

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ignite airx bike is class

I really like the ignite airx bike. I have a knee injury from which I'm still recovering and I'm training for a Hyrox. It's equivalent to a concept 2 bikeerg. Super prompt delivery by the company. All good here so far.

10 January 2026
Rated 5 out of 5 stars

An excellent product at a good price

An excellent product at a good price. Sensible advice from the company prior to buying on the best choice of treadmill. Assembly was quite easy although chamfered front edge bolts would have been appreciated to make locating easier. Delivery was exactly on time with no problems. So far so good!

8 January 2026
Rated 5 out of 5 stars

Life changing

From ordering my treadmill online all the way through to delivery, I have been really impressed. Detailed info to help chose the correct treadmill for my needs and the smooth process of choosing when it would be delivered. The delivery company kept me informed and up to date with timings on the day.
As for the machine…life changing! I have run five times in just over a week. Something I wouldn’t have achieved if I were going to the gym or running outside.
Best choice I’ve made.

8 January 2026
Rated 4 out of 5 stars

God but room for improvement

Essentially good solid kit, and excellent customer service, but loses a star for poor quality of manual, both regarding assembly and use. Also, it seems mean to skimp on the length of the power cable which is so short as to be almost useless.

8 January 2026
Rated 5 out of 5 stars

Very happy with choice made

Needed to replace much used crosstrainer and felt overwhelmed by the market. JTX site had useful guides to understand the individual machines which really helped. Once ordered very clear delivery information. Machine did take more putting together than anticipated but instructions very clear and very happy with choice made.

7 January 2026
Rated 5 out of 5 stars

Very happy!

Quick delivery, amazing bike. Solid build and using 4x a week. Closest thing to being in a spin session when don't have time to attend. Highly recommend!

8 January 2026
Rated 5 out of 5 stars

Great machine

Took longer to assemble then suggested but once done an amazing professional machine. Very happy with my purchase. Prompt professional delivery on the date requested. Could not be happier. Would definitely use this company again

14 January 2026
Rated 4 out of 5 stars

A stylish machine that feels like reel jogging.

This is a great, stable and smooth machine. It is quiet enough to listen to music and know its running. There is no jerky start or stopping. I really like it. However, the heart rate sensors don't appear to work but I have sent information to the seller to mention this and its why it is one less star than five.
Overall I am extremely happy with this machine. The display is clear and big enough to read without glasses and it was very easy to set up but be warned it is heavy so I would advise getting into the room you intend to use is and have enough room to undo the packaging.

6 January 2026
Rated 5 out of 5 stars

New cross trainer for home gym

Went to the showroom to have a try of the cross trainers, decided which one I wanted, ordered online, quick delivery and I added installation. The engineer messaged me the day or delivery and came the next day to install. Love my new machine, seamless service. Very happy customer.

3 January 2026
Rated 5 out of 5 stars

GREAT service, GREAT product…

Great experience buying a treadmill from JTX. Good information pre sales and great delivery of possibly the biggest and heaviest box!

Very pleased with the treadmill also, quiet and solid!!

3 January 2026
Rated 5 out of 5 stars

Great equipment

The equipment is great - very solid, simple to operate etc (I bought a JTX Sprint-8 treadmill). Delivered on time, easy to set up.

2 January 2026
Rated 5 out of 5 stars

Perfect service

Perfect service, communication on point and most importantly treadmill is of high quality and good value for money. Delighted with overall experience.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Outstanding company, my cross trainer I thought was initially faulty when I installed it - it wasn’t! They came straight out and sortied the issue. The product is awesome, sturdy and enjoyable to use, JTX are defo the company to furnish your fitness equipment requirements.

5 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look