I have a Very good young man who knows what I like to collect and rings me up when something's comes in that he thinks will interest me. Everything i have bought from you has been beautiful and my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called after seeing a TV advert for a commemorative coin and spoke to Charlie. Charlie was friendly and helpful - he mentioned the other options available in the range. My order was received quickly... See more
Company replied
I phoned to place an order, delivery promised in two weeks, coin delivered five days later. Phone staff are always helpful and purchases well wrapped to avoid damage
Company replied
Something went wrong this time around. I ordered a set of 3 small solid gold coins with different crts. But the big gold coin was not solid gold. It was just gold plated! I immediately contacted the... See more
Company replied
Company details
- #19 of 21 best companies in Coin dealer
- #96 of 135 best companies in Collectibles Shop
Written by the company
The Jubilee Mint offers an exclusive opportunity to acquire the world's most coveted limited edition gold, silver, and commemorative coins. Based at our Head Office and Order Fulfilment Centre in Dorset, our founder brings over two decades of experience in sourcing the latest releases and highly sought-after secondary market pieces from across the globe. Our mission at The Jubilee Mint is to provide collectors like you with access to the most sought-after coins from both the United Kingdom and the international numismatic market. Each coin we offer has been meticulously hand-selected, ensuring that you have access to the most desirable and sought-after pieces available. As experts in both contemporary and historic UK coins, including favorites like the silver Britannia and gold Sovereign, The Jubilee Mint also boasts a collection of silver and gold coins from the world's most renowned mints. We specialize in Royal Family commemorative coins and regularly introduce new releases to mark significant British anniversaries and events. What sets us apart is our ability to commission new issue coins produced in strictly limited quantities while maintaining the highest quality standards. These exclusive coins are made accessible to our customers, providing you with the opportunity to own pieces that many other collectors may never have a chance to acquire. Furthermore, our strong relationships with respected secondary market suppliers mean that you can secure even the most desirable coins, even if they are sold out elsewhere. At The Jubilee Mint, we take pride in ensuring 100% customer satisfaction. Our friendly and professional Customer Services team is dedicated to assisting you in every possible way. All orders are backed by our 30-day no-nonsense money-back guarantee. Additionally, we offer an easypay instalment scheme on select items, allowing you to spread the cost of your purchase, making it both affordable and flexible for your convenience.
Contact info
26-32 Oxford Road, BH8 8EZ, Bournemouth, United Kingdom
- 0800 038 5510
- customerservices@jubileemint.co.uk
- jubileemint.co.uk
4.6
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use website,
Very easy to use website,
Very good selection.
5 March 2025
Unprompted review
Reply from The Jubilee Mint
Dear Chris,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Personal service always 5⭐️
Personal service always 5⭐️
Quality of the products are always 5⭐️
Delivery is always fast 5⭐️
Price - we would all like things cheaper but prices are always competitive
5 March 2025
Reply from The Jubilee Mint
Dear Midas,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Good delivery
4 March 2025
Reply from The Jubilee Mint
Dear Michael,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear A Jeffery,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Absolutely Brilliant
All the coins I have brought from The Jubilee Mint, have been Brilliant very good value for your money and very good quality,the advice I get from Ash has been Fantastic. I have no hesitation in recommending The Jubilee Mint to my family and friends, Thank You. By
10 January 2025
Reply from The Jubilee Mint
Dear Anthony,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Staff polite and efficient
Staff polite and efficient. Order taken and posted following morning. Received package next day. Item packaged securely. Excellent service.
21 February 2025
Reply from The Jubilee Mint
Dear Pauline,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mr Kane,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
always happy with the service
7 February 2025
Reply from The Jubilee Mint
Dear Mr Cook,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
I would be very happy to give applause to customer service
I really appreciated the effort and warmth of the customer representative that dealt with me,Daniel his name was, and it's made me want to continue to work with him again!
20 January 2025
Reply from The Jubilee Mint
Dear Dean,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
I love the coins and got a bit of a…
I love the coins and got a bit of a shock at the amount I have to pay so hope I can manage payments OK. I love the coins and pleased
I got them thank you.
11 February 2025
Reply from The Jubilee Mint
Dear Isabel,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Prejudiced
When trying to purchase the VE day 80th anniversary solid gold coin I found out that the jubilee mint is prejudiced against me for having mental health problems, they blocked my payment card and me from ALL future attempts to buy ANY numismatic pieces, absolutely deplorable and discriminatory, despite years of buying from THESE people I'm now not fit to be on the bottom of their shoe, they really don't give a damn, NOT a good experience from a turncoat two-faced company. !!!!
7 February 2025
Unprompted review
Reply from The Jubilee Mint
Dear Mr. Quinton,
Thank you for reaching out and sharing your concerns with us. We would like to provide clarification regarding the decision we have made about your account.
At The Jubilee Mint, we take our ethical responsibilities and duty of care very seriously. We have procedures in place to support and protect clients who may be in vulnerable circumstances. When you shared with our agent that you are experiencing financial difficulties and have been struggling with your mental health, we took immediate action to prioritise your well-being by closing your account and ceasing further communication.
We understand that this decision may feel unexpected or even discriminatory, and we deeply regret any distress it may have caused you. However, please know that this action was taken solely out of concern for your safety and to act in accordance with our duty of care. We value your custom over the years, and this decision was not made lightly.
If you would like to discuss this further or if there is any way we can help you access additional support, please do not hesitate to reach out on 0800 038 5510 or customerservices@jubileemint.co.uk. We truly wish you the best and are here to support you in any way we can.
Kind regards,
The Jubilee Mint Customer Services Team
I am very impressed with the product…
I am very impressed with the product that I ordered and was delivered
6 February 2025
Reply from The Jubilee Mint
Dear Gilian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
VERY NICE PRESENTATION CASE FOR COINS
3 February 2025
Reply from The Jubilee Mint
Dear Mrs Hill,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
i recived the coin that i order by…post
i recived the coin that i order by phone but was disapointed that they were gold plate on metal and not pure 24 garet gold solid coin
22 January 2025
Reply from The Jubilee Mint
Dear Mr Levey,
Thank you for taking the time to share your thoughts with us. Your order was for the 80th Anniversary of VE Day 24-Carat Gold-Plated Coin Pair. We do have stock of an alternative coin that might be of interest to you - the 2025 VE Day solid gold proof coin. We will arrange for someone to contact you to discuss further.
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mrs Hayden,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Good honest talk on phone with gavin…
Good honest talk on phone with gavin have been collecting with jubillee mint now for 10 years and the coins have all been brill and always willing to spread cost which helps keep up the good work
20 January 2025
Unprompted review
Reply from The Jubilee Mint
Dear Ian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Perfect gifts to save for my grandson
Perfect gifts to save for my grandson. Lady on the phone each time I purchase explains everything to me
3 January 2025
Reply from The Jubilee Mint
Dear Patricia,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Ann,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
What I ordered didn’t come until…
What I ordered didn’t come until Christmas Eve which was too late to get it to my grandson for his collection to say that I was disappointed but my grandson was devastated. Would not buy anything from you again. I rang and rang and rang and got told ring back ring back ring back And service rubbish.
24 December 2024
Reply from The Jubilee Mint
Dear Nigel,
Thank you for your recent order and for taking the time to share your feedback on Trustpilot.
Your initial order was placed on 7th December and shipped on 9th December via Royal Mail. When you informed us on 17th December that you had not received the coin, we promptly arranged for a replacement to be sent on 20th December via Royal Mail Tracked24. Unfortunately, the replacement item was not signed for until 24th December.
We sincerely apologise for the inconvenience caused by these delivery delays. While we do advise that deliveries can take 7 to 10 working days, particularly during the busy Christmas holiday season, we understand the frustration this may have caused. Despite our efforts to expedite the replacement, we regret that this did not fully resolve the issue as intended.
Please feel free to reach out if you have any further questions or concerns. We value your feedback and are committed to ensuring your experience with us is positive moving forward.
Best wishes,
The Jubilee Mint Customer Services Team
Polite response and efficient service.
Polite response and efficient service.
Order received within expressed time limit.
Very impressed
1 October 2024
Reply from The Jubilee Mint
Dear Paul,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.