Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing l... See more
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Very disappointed Dishonest people try to hard sale! If you are a Trading platform like what you claim, why keep pushing people for giving away credit card detail? If you are purely a currency e... See more
Company replied
Jubiter has been fantastic helping me with my recent transaction for bitcoin. Just be careful not to use any outside sources to control the use of bitcoin on your behalf. I've had problems with Globa... See more
Company replied
Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site thi... See more
Company details
Information provided by various external sources
Jubiter offers the most secure and simplest way to buy Bitcoin instantly using your credit card or debit card of any cryptocurrency exchange.
Contact info
You should know
1.5
Bad
356 reviews
Hasn’t replied to negative reviews
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Professional company
Professional company. Courteous, helpful assistance. Recommended.
28 July 2020
Unprompted review
Reply from Jubiter
Hello Scott,
Thank you for your review.
We are very appreciative of the kind words, and we hope to see you again soon.
From all of us here at Jubiter, we wish you a great week ahead.
Jubiter.com usedby fraudsters to ML
Jubiter.com was and is repeatedly used as a paying device by fraudsters,one of which is Ismartgroup ltd UK (cloned company). Despite complaints and successful chargebacks by banks Jubiter is very slow providing help and it's security has so many flaws that I wonder how they got a licence.Now after Jubiter's reply,I would like to point out that they do have a company in uk and Estonia,same name,that they are not cooperative with helping victims and that their security was not tightened since numerous complaints made within last 2 months.
26 July 2020
Unprompted review
Reply from Jubiter
Hello Veronica,
While we were not able to locate an account with your details, I would still like to address your review.
We are only a platform that handles crypto currency exchange and nothing else. We are not affiliated with Ismartgroup ltd UK. Similarly, we do not have any sister companies.
We are licensed to provide crypto currency exchange against a FIAT currency and to provide you a wallet (both licenses are available on our website)
Get back to us with more details so we can further look into this matter.
Thank you.
Reply from Jubiter
Hello,
Thank you for taking the time and writing the reivew!
We are very happy that you have rated us 5 stars! All we can say is: !!! !! !
We wish you a great weekend ahead!
Too complicated
Too complicated. I had trouble following the instructions.
17 July 2020
Unprompted review
Reply from Jubiter
Hello Roger,
Thank you for your review.
I am sorry to hear that your experience was not as you had hoped.
We are constantly looking for ways to improve our system, and I will have one of my colleagues gather more feedback from your end.
At the same time, we would like to apologize for the inconvenience, and we hope that we will be able to improve the services to your liking.
Have a great weekend ahead!
Jubiter helped myself with guidance to…
Jubiter helped myself with guidance to approach my third party in connection with my withdrawal of my funds.
15 July 2020
Unprompted review
Reply from Jubiter
Hello Carlos,
Thank you for your review.
We are more than happy that we were able to assist you regarding your queries. Should you have any further questions, do not hesitate to reach out to us .
Made things simple
Well, jubiter made my first bitcoin experience easy. I had been trying to use bitcoin for a while now and jubiter helped every step of the way. thank you!
15 July 2020
Unprompted review
Reply from Jubiter
Hello Linda,
Thank you very much for the feedback.
We are more than happy to hear that you are enjoying our services.
Hope to see you again soon!
My bitcoin transaction on jupiter is…
My bitcoin transaction on jupiter is still pending
15 July 2020
Unprompted review
Reply from Jubiter
Hello Li,
Thank you for your review.
The order which you last placed with us has been cancelled, and the funds will be returning to your bank account shortly.
This action was taken due to our security policies (both AML and KYC), and we won't be able to circumvent this nor accept orders from you.
Last but not least, I would like to extend a personal apology regarding the inconvenience at hand.
A straight forward and timely…
A straight forward and timely transaction.
14 July 2020
Unprompted review
Reply from Jubiter
Hello,
Thank you for your review.
We are happy that you have found our services easy to use.
From all of us here at Jubiter, we wish you a great week ahead!
Feedback
Very professional and helpful . Went to some trouble to help me with a problem that was not of their making.
14 July 2020
Unprompted review
Reply from Jubiter
Hello Dale,
Thank you for your review.
We are happy to read your positive feedback.
We remain at your disposal for any further questions you might have.
Last but not least, we wish you a great week ahead.
Lengthy wait times
Jubiter is very easy to use, but I feel it takes to long to receive Bitcoin after purchase and to also send your Bitcoin
13 July 2020
Unprompted review
Reply from Jubiter
Hello Stephanie,
Thank you for the review.
I have checked our records and I can see that most of the delays came from the time zone difference. Certainly, I understand the inconvenience caused and for that reason, we apologize.
We are based in Estonia, and we operate on an European timezone. Please refer to the converted time zones for a better grasp of our business hours : Mon - Fri, EST 3AM-3PM and Sat, EST 9AM-1PM
One of my colleagues will contact you to further discuss this matter. We wish you a great week ahead.
block my account !!!
10 July 2020
Unprompted review
Reply from Jubiter
Hello Steven,
Thank you for your review.
I've just checked your account and I can see that we won't be able to accept further orders from you. Unfortunately due to strict AML and KYC policies we have in place we won't be able to circumvent this restriction.
The order which you last placed with us has been cancelled, and the funds will be returning to your bank account shortly.
Last but not least, I would like to extend a personal apology regarding the inconvenience at hand.
Reply from Jubiter
Hello Shuaib,
Thank you very much for the feedback, it is much appreciated.
From everyone here at Jubiter, have a great weekend ahead!
The staff was very helpful and answered…
The staff was very helpful and answered all the questions that I had and was very well informed of what they were saying. I would consider buying from you again in the future if need be
7 July 2020
Unprompted review
Reply from Jubiter
Hello Lorraine,
Thank you for the review.
We appreciate the feedback and we are happy to hear that you are enjoying our services. From everyone here at Jubiter, we wish you a great week ahead.
i have been trying to get a refund of…
i have been trying to get a refund of money which was sent to you to trade now i am told i must pay 209 english pounds to get money i am owed you say its nothing to you but it is because the money was payed to you so please call me on 07799522053 shane silvester is my name
3 July 2020
Unprompted review
Reply from Jubiter
Hello,
Thank you for taking the time and writing the review.
Note that Jubiter.com is not a trading platform, and unfortunately we cannot advise on how some of the platforms allow you to withdraw funds, or if there are any fees involved.
Regardless, one of my colleagues will contact you both via phone and email and discuss this matter further.
Saving life on side business
Saving life on side business, very convenient and easy to buy BTC....Much love
3 July 2020
Unprompted review
Reply from Jubiter
Hey Teri!
We appreciate taking the time for writing the review.
We're happy to see that you find our platform easy to use. If you have any questions, don't hesitate to contact us!
Trustworthy website but it takes a…
Trustworthy website but it takes a little more time to get your bitcoin.
2 July 2020
Unprompted review
Reply from Jubiter
Hello Roderick,
Thank you for your review.
We certainly apologize for the delays you have experienced.
We are based in Estonia, and we can assure you that orders placed between Mon - Fri EST 3AM-3PM and for Sat EST 9AM-1PM will be processed (and your documents verified) in up to 2 hours.
Placing your order outside of our regular hours can delay the process, but we thank you for the positive feedback. From everyone here at Jubiter, we wish you a great weekend ahead.
Scam or no scam
Had a call from jubiter saying they are refunding monies that I lost from IvoryOption.
Haas anybody else had this call.
I lost 1300 and they are saying they can get me 28000 back ??
I’m I being scammed ?? Or is it real.
Does Jubiter have a representative called John Michael ?? Thanks in advance for any information on this
2 July 2020
Unprompted review
Reply from Jubiter
Hello Lee,
Thank you for writing this review.
Note that Jubiter is only a platform for crypto currency exchange and nothing else. We also do not have agents that engage in sales calls, or marketing calls.
As such, we are not a funds recovery company and we are not affiliated with Ivory Option.
I have already sent you an email with these details, please get back to us at your earliest convenience with more details.
The person you were dealing with was…
The person you were dealing with was scammer me and took me for £5000 .00
doubt you will do anything about it as it looks very bad for you being mixed up in fraud.
You should do a few more checks on people.
You wont get any good reviews from me. I only gave you one star because there was no option for no star.
29 June 2020
Unprompted review
Reply from Jubiter
Hello Raymond,
Thank you for writing the review.
Please note that Jubiter.com does not have any affiliates, I was able to find an account and I can see you recently had orders with us.
Due to the gravity of this situation, we have already reached out to you via email, please get back to us at your earliest convenience to discuss this more in depth.
Very efficient
29 June 2020
Unprompted review
Reply from Jubiter
Hello John,
Thank you for writing the review, and we are happy to hear that the you enjoyed our services.
Appreciate the feedback!
Quick response
Any transaction query, Jubiter respond to almost immediately. Your query is solved in a flash. Very good service. Thank you
27 June 2020
Unprompted review
Reply from Jubiter
Hello Gache,
We are happy to see that you are pleased with our services, we hope to see you back soon.
Thank you for your review!
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