Julian WaddenReviews 

679
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional service, noting that tasks are completed quickly and effectively, ensuring a smooth and stress-free process. Reviewers frequently mention the prompt response times and clear communication, which contributes to a high level of satisfaction and peace of mind. However, some people were dissatisfied with the contact process, experiencing unreturned calls and difficulty arranging viewings, leading to frustration with customer service. A few other people also felt that issues were not resolved in a timely manner, with delays in getting contractors to address problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Clients share positive opinions on response times, frequently praising the promptness and efficiency of staff... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.8

Excellent

TrustScore 5 out of 5

679 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(679)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Masterclass estate agent

Kind, caring and down to earth estate agent. Represent fully client and landlord with a masterclass bond of responsible management. You worth a superb rating.
Wisdom Opara

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We have recently had a few problems at…

We have recently had a few problems at the house with a cracked front window and last week a broken back window I reported the problems to Mia Aspinall and she has been more than helpful in getting the windows sorted for us she was quick to get back and kept us updated on any progress a very good service in all thank you

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Property Relationship Manager

Julian Wadden has managed my rental property for the past year or so and has proven to be professional - it has always been a pleasure dealing with Mia, Property Relationship Manager, who was always contactable, responsive, proactive and 100% reliable. When Mia said she would do something, she did it and with a very pleasant demeanour. Her telephone manner and client handling skills are exemplary - she is a great ambassador for Julian Wadden and the wider business. Thank you Mia for effortlessly establishing such a good rapport and engendering that critical trust in such a short period.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional service and team

Second time lucky! After some shocking behaviour and flawed negotiation tactics from a buyer in 2025 that led to my sale falling though, the property was re-marketed 12 months later. Julian Wadden did a great job securing me a high quality credible buyer at the second attempt. Maddy Porter and Nicola Viner provided a thorough and professional service throughout the sales cycle and conveyance, thank you! In a competitive Didsbury market for estate agents I would not hesitate to recommend Julian Wadden as a property sales agent.

29 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,    

We are very pleased to see that you have been impressed by the overall service you have received from Nicola and Maddy at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated! 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Collette our property manager…

Thanks to Collette our property manager who is always helpful

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jo,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Collette at Julian Wadden. Collette will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Annie Ephgrave is our property manager…

Annie Ephgrave is our property manager with Julian Wadden. She is very prompt and respectful in her responses to our issues.

26 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Annie at Julian Wadden. Annie will be delighted that you took the time to acknowledge her helpful service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby has been a pleasure to…

Sophie Ormsby has been a pleasure to deal with. She is already friendly and has a lot of knowledge to share. Absolute star!!

24 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Chloe,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Sophie at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby is always so…

Sophie Ormsby is always so approachable. Her assistance and advice is well communicated and helpful for our tenancy

25 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear George,
 
Thank you for taking the time to leave Julian Wadden a 5 star review, noting Sophie's fantastic service.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Collette is quick to help and offer…

Collette is quick to help and offer advice while being polite and friendly

22 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Charlie,
 
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your experience with Collette. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall: Feedback

Mia was not only a great help in sorting out some potential problems but we were very impressed with her attitude and good communication skills. We feel reassured that, moving forward, any further complications will be handled well by her and are more than happy leaving our property in her hands.

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Michelle & Rob,
 
Thank you for taking the time to leave a five star review, highlighting your great experience with Mia Aspinall. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby Review

I have had the pleasure of dealing with Sophie Ormsby for over 5 years, over the years she has demonstrated professionalism and efficiency. She is a delight to communicate with and is always friendly and helpful.

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amber,
 
Thank you for your review of Julian Wadden, and mentioning Sophie's great service.
 
Sophie will be delighted that you took the time to acknowledge her efficient and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie has been extremely helpful and…

Sophie has been extremely helpful and supportive since taking up her role, always answers my questions and puts my mind at ease with what’s required as a landlord.

Please keep up the good work 👍🏻

4 May 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Iain,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Prompt management service

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change.
I needn’t have worried, the service appears more structured and its easier to access services etc. jade the property manager is easy to contact and is both professional and friendly too

15 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Barbara,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I deal with Jade Galtrey -Smith.

I deal with Jade Galtrey -Smith.
Jade could not be more obliging with any requests that crops up time to time regarding my properties. Whether it’s copies of rental statements to arranging quotes for work that’s required in my properties with tradesmen's . Jade is extremely knowledgeable and very pleasant to deal with.
A asset to Julian Wadden estate agents.!!

10 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sean,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

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