Julian Wadden Reviews 

688
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service is frequently highlighted as efficient and smooth, with many appreciating the clear communication and excellent follow-ups throughout various processes. People also commend the quick response times, ensuring issues are handled promptly and effectively. Reviewers often highlight individual team members for their outstanding support and dedication, contributing to a positive overall experience. This personalized approach ensures that customers feel well-cared for and confident in the company's ability to manage their needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff members who are... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(688)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service and team

Second time lucky! After some shocking behaviour and flawed negotiation tactics from a buyer in 2025 that led to my sale falling though, the property was re-marketed 12 months later. Julian Wadden did a great job securing me a high quality credible buyer at the second attempt. Maddy Porter and Nicola Viner provided a thorough and professional service throughout the sales cycle and conveyance, thank you! In a competitive Didsbury market for estate agents I would not hesitate to recommend Julian Wadden as a property sales agent.

29 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,    

We are very pleased to see that you have been impressed by the overall service you have received from Nicola and Maddy at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated! 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Collette our property manager…

Thanks to Collette our property manager who is always helpful

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jo,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Collette at Julian Wadden. Collette will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Annie Ephgrave is our property manager…

Annie Ephgrave is our property manager with Julian Wadden. She is very prompt and respectful in her responses to our issues.

26 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Annie at Julian Wadden. Annie will be delighted that you took the time to acknowledge her helpful service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby is always so…

Sophie Ormsby is always so approachable. Her assistance and advice is well communicated and helpful for our tenancy

25 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear George,
 
Thank you for taking the time to leave Julian Wadden a 5 star review, noting Sophie's fantastic service.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall: Feedback

Mia was not only a great help in sorting out some potential problems but we were very impressed with her attitude and good communication skills. We feel reassured that, moving forward, any further complications will be handled well by her and are more than happy leaving our property in her hands.

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Michelle & Rob,
 
Thank you for taking the time to leave a five star review, highlighting your great experience with Mia Aspinall. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby Review

I have had the pleasure of dealing with Sophie Ormsby for over 5 years, over the years she has demonstrated professionalism and efficiency. She is a delight to communicate with and is always friendly and helpful.

18 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amber,
 
Thank you for your review of Julian Wadden, and mentioning Sophie's great service.
 
Sophie will be delighted that you took the time to acknowledge her efficient and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Sophie has been extremely helpful and…

Sophie has been extremely helpful and supportive since taking up her role, always answers my questions and puts my mind at ease with what’s required as a landlord.

Please keep up the good work 👍🏻

4 May 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Iain,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Prompt management service

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change.
I needn’t have worried, the service appears more structured and its easier to access services etc. jade the property manager is easy to contact and is both professional and friendly too

15 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Barbara,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I deal with Jade Galtrey -Smith.

I deal with Jade Galtrey -Smith.
Jade could not be more obliging with any requests that crops up time to time regarding my properties. Whether it’s copies of rental statements to arranging quotes for work that’s required in my properties with tradesmen's . Jade is extremely knowledgeable and very pleasant to deal with.
A asset to Julian Wadden estate agents.!!

10 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sean,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade is very helpful

Jade is very helpful, with quick and clear communication.

10 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mark,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks to Annie

Want to take a moment to acknowledge the professionalism and customer service provided by Annie Ephgrave. Annie has only been managing our rental property for a short time, however she has very quickly understood our requirements. She has managed a number of issues very effectively and ensured successful outcomes. We are looking forward to working with her in the future. Thank you.

9 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Glenn,
 
Thank you for your 5 star review of Julian Wadden.
 
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I have been using Julian Wadden as my…

I have been using Julian Wadden as my property manager for several years.
Throughout this time I have had some good and not-so-good experiences.
I can confidently say that Jade Galtrey-smith has been the most professional, responsive and helpful, of all the members of staff in respect of managing my apartment / tenants.

9 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mike,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her great service!
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall

Mia Aspinall, has been very helpful in matters related to 80 Brynton Road.

She is experienced and helpful in resolving issues

I am very happy with her being in charge for my property.

27 May 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Falguni,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Mia, ar Julian Wadden recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade my property manager.

Jade my property manager is very helpful and conscientious. Is always quick to answer any questions or queries, and provides solutions to a variety of issues.

22 May 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Jade at Julian Wadden. Jade will be delighted that you took the time to acknowledge her helpful service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Estelle Fletcher and the Julian Wadden Team

I would like to express my sincere appreciation for the excellent support I received from Estelle Fletcher throughout my tenancy.

Estelle was always professional, friendly, and extremely responsive whenever I had any questions or maintenance requests.

Any issues that were reported were handled promptly and efficiently, and she consistently kept me informed throughout the process.Her willingness to help and positive attitude made dealing with tenancy matters straightforward and stress-free.

What stood out most was her reliability and dedication to providing great customer service. No query was ever too small, and she always took the time to assist and ensure matters were resolved satisfactorily.

I would also like to thank the wider Julian Wadden team for their support during my tenancy.

Based on my experience, I would highly recommend both Estelle and Julian Wadden to anyone looking for a professional and responsive property management service.

Thank you, Estelle, for all your help and support. It has been greatly appreciated.

5 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Abhilash,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Estelle at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Top Service during Purchase and Rental

Julian Wadden have been amazing through out both the purchase of a house and our subsequent letting of a property whilst we renovate the new house. We’ve had a couple of minor issues since we have moved in and they have been super productive and speedy in the resolution of both a leak and an insect issue. Thank you so much especially to Mia who’s Communication and determination to resolve was of the highest quality.

4 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Adam,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Mia at Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent property management from Annie Ephgrave

Annie Ephgrave is excellent in the way she manages my property. She's responsive and always replies to my emails promptly.

2 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your great experience with Annie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Have only recently become a tenant of a flat managed by Julian Wadden but my experience so far has been great.
A big thankyou to Mia Aspinall for helping me with my queries promptly and efficiently.

1 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Greg,
 
Thank you for your review of Julian Wadden.
 
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 1 out of 5 stars

V poor buyer service

Been trying to contact Didsbury office for 3 days by phone to arrange two viewings whilst in Manchester (we live 300 miles away) . Only option was to leave message but calls not returned. Was eventually put through by very helpful lady in their Heatons branch only to be told unpleasantly that they couldn’t fit us in as they were too busy. Sellers, don’t use this firm!! Appalling customer service

1 June 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Carole,

Thank you for taking the time to post a review. We sincerely apologise for the lack of support you encountered while trying to arrange viewings. We understand how frustrating this must have been, but we value your feedback.

If you would like to discuss your experience further, please do email us with more
information, at complaints@julianwadden.co.uk.  
 
Kind Regards, 
Customer Care Team

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