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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more
Company replied
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more
Company replied
I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more
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Company details
Written by the company
Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.
Contact info
10 Moorside Road, SK4 4DT, Heaton Moor, United Kingdom
- 0161 713 4013
- management@julianwadden.co.uk
- julianwadden.co.uk
4.7
Excellent
699 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Kept up to date with inspection…
Kept up to date with inspection appointment
18 May 2026
Unprompted review
Reply from Julian Wadden
Dear Colette,
Thank you for taking the time to leave a review on Trustpilot!
Kind Regards,
Customer Care Team
Please don't use these agents
Please don't use these agents! If I could give them zero, I would. They are shockingly unprofessional, unequipped to deal with even basic tasks and unhelpful at all levels. And their unfair uplifts on all maintenance charges are scandalous and unjustified. They are just not a good firm to deal with and there are other far more professional and efficient agents you could use.
15 May 2026
Unprompted review
Reply from Julian Wadden
Dear Liz,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@julianwadden.co.uk.
Kind Regards,
Customer Care Team
Terrible property management experience
I've been using Julian Wadden to property manage my rental property since 2019 and they were initially great.
Over the last 2 years the whole experience has gone downhill to the point of me actively seeking to terminate my agreement.
Extortionate charges for renewals and remarketing and no vetting of tenants prior to offering, so the process of finding a new tenant can take longer than necessary.
Any fixes needed at the property are charged out at incredibly high rates. There does not seem to be a book of contractors that are re-used and any price quoted seems to be accepted.
Lots of issues treated as emergencies which require no approval and just incur further costs when works could easily be acquired cheaper (and often quicker)
Terrible attitude of property managers and lack of willingness to accept any wrongdoing.
Would not reccommend.
14 May 2026
Unprompted review
Reply from Julian Wadden
Dear Laura,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
I have been under the care of Mia…
I have been under the care of Mia Aspinall for the last year as a tenant and she has been a godsend!
She has always dealt with anything promptly and with kindness even if the issues are difficult.
She is extremely professional and yet approaches things with a real human element which has put me at ease and has allowed me to feel able to reach out when needed.
14 May 2026
Unprompted review
Reply from Julian Wadden
Dear Caroline,
Thank you for your 5 star review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Annie Ephgrave was very helpful and…
Annie Ephgrave was very helpful and efficient and made getting our deposit sorted that much easier! Thank you!
8 May 2026
Unprompted review
Reply from Julian Wadden
Dear Roisin,
We wanted to say thank you for this review of Julian Wadden, noting Annie's fantastic service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Excellent estate agent
Excellent estate agent, Jade managed all the issues with my buy to let property, highly recommended.
8 May 2026
Unprompted review
Reply from Julian Wadden
Dear Brian,
We wanted to say thank you for this review of Julian Wadden, noting Jade's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Jade is super helpful
Jade is super helpful. Quick to response to any enquiries and provide constructive solutions.
6 May 2026
Unprompted review
Reply from Julian Wadden
Hello,
We wanted to say thank you for this review. Jade will be so pleased to hear how happy you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Good service all the time
6 May 2026
Unprompted review
Reply from Julian Wadden
Thank you for taking the time to leave a review on Trustpilot.
Kind Regards,
Customer Care Team
So far so great!
I have been letting my property out, managed by Julian Wadden. They came highly recommended by a friend of mine and they have not disappointed me. The communication has been great, the invoicing very professional and overall being a landlord has been a low maintenance. My thanks to the team at Julian Wadden, especially Estelle Fletcher who has been in close communication with managing any issues relating to property for me.
6 May 2026
Unprompted review
Reply from Julian Wadden
Dear Rambali,
Thank you for taking the time to leave a review of Julian Wadden! We're thrilled to hear that our attentive communication and professional invoicing have made your landlord journey low maintenance. Estelle and the team are dedicated to providing a personalised service, she will be thrilled to hear how pleased you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Many thanks to Annie who was patient…
Many thanks to Annie who was patient and very responsive in liaising with the building management company to resolve my query.
4 May 2026
Unprompted review
Reply from Julian Wadden
Dear Nigel,
We wanted to say thank you for this review. Annie will be so pleased to hear how happy you have been with her service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Collette Mitchell is a credit to this…
Collette Mitchell is a credit to this company and I wouldn’t want to work with anyone else.
29 April 2026
Unprompted review
Reply from Julian Wadden
Dear PGN,
We wanted to thank you for your review, mentioning the excellent service you have received from Collette at Julian Wadden. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Absolutely best estate agents out…
Absolutely best estate agents out there. Sophie has been the most kindest person when ive needed anything. Great communication and service. Couldn't of asked for more of a supportive company at this time. Put my faith back in to humanity how kind they have been.
28 April 2026
Unprompted review
Reply from Julian Wadden
Dear Amanda,
Thank you for your 5 star review of Julian Wadden.
Sophie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. We really appreciate your kind words!
Kind regards,
Customer Care Team
Annie has been amazing during this…
Annie has been amazing during this experience, was always in contact and had good communication through website and phone.
24 April 2026
Unprompted review
Reply from Julian Wadden
Dear Abigail,
Thank you for taking the time to leave Julian Wadden a five star review, highlighting your experience with Annie and the excellent service she provided.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Abby was great
Abby was great, she was fast with responses and provided me with everything I needed, it has been an easy process thanks to the team - thank you x
22 April 2026
Unprompted review
Reply from Julian Wadden
Dear Nicola,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Abby.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Mia Aspinall rang me to introduce…
Mia Aspinall rang me to introduce herself. I was not available to take her call and rang her back.
What a breath of fresh air to speak to her and her very positive attitude to what Mia is wanting to achieve in her work for the company and clients.
Geoff Leech Landlord of four properties.
Ps Nothing wrong with Georgia Aldridge.
17 April 2026
Unprompted review
Reply from Julian Wadden
We appreciate you taking the time to share your positive experience. We're so glad to hear that you were happy with the call and the positive attitude. Thank you for your feedback.
Really positive experience throughout
Really positive experience throughout. The team at Julian Wadden Didsbury were helpful, professional, and kept me well-informed at every stage. Everything was handled smoothly and efficiently, and I always felt supported during the process. I would definitely recommend them.
18 April 2026
Unprompted review
Reply from Julian Wadden
Dear Taban,
Thank you for taking the time to leave a review, mentioning the excellent service you have received from our staff at Julian Wadden Didsbury.
We really appreciate your kind words!
Kind regards, Customer Care Team
Knowledge and communications important
Plenty of viewings arranged and feedback on reasons for not being interested by prospective buyers were appreciated. Regular telephone calls and emails kept me well informed by the team. House sale took 15 months for completion, much longer than expected. Communications with solicitors were good.
17 April 2026
Unprompted review
Reply from Julian Wadden
Dear LCB,
Thank you for taking the time to leave a review, mentioning the excellent service you have received from our staff at Julian Wadden.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Job completed.
Annie at Julian Wadden has been so helpful in solving the issues with the shower. She sourced contractors, kept following things up, and checked that everything had been done to a high standard. Good job all round.
19 April 2026
Unprompted review
Reply from Julian Wadden
Dear JE,
Thank you for your review of Julian Wadden.
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you Jade
Thank you to Jade. She is always friendly, helpful and easy to deal with. Just this week she has smoothly implemented a section 13 notice. Due to her effective handling we have had no backlash from the tenant. Well done and thank you!
17 April 2026
Unprompted review
Reply from Julian Wadden
We appreciate your kind words! We're happy to hear that you find our team member friendly and helpful. Thank you for acknowledging the smooth implementation and positive outcome.
They manage a tenanted property for me
They manage a tenanted property for me.
Julian Wadden took over Edward Mellor and as far as I know, the staff were retained.
I find Sophie, my property manager, to be polite, professional and efficient.
It’s the staff that make a company like this into what it is.
16 April 2026
Unprompted review
Reply from Julian Wadden
We appreciate your positive feedback regarding our management of your tenanted property. We're happy to hear that you find our property manager to be polite, professional, and efficient. It's great to know that you value our team.
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