Julian Wadden Reviews 

723
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing prompt support, clear communication, and keeping everyone fully informed throughout property transactions. Consumers note that dedicated property managers handle maintenance issues and general queries efficiently, making renting or buying homes feel remarkably smooth and stress-free. However, some reviewers were not happy with communication, mentioning ongoing difficulties reaching local offices by phone and having important messages left unreturned. A few other people also felt that certain property issues, sales processes, and general administrative tasks were handled poorly when unexpected complications arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional and helpful nature across... See more

Service

Users describe positive interactions with service, highlighting efficient property management and helpful... See more

Customer service

Consumers find customer service to be positive, highlighting smooth processes and helpful staff. Reviewers... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support agents are... See more

Customer communications

Customers had ambiguous experiences with contact. While reviewers praise regular telephone calls, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a subcontractor for Julian Wadden and have always had a great experience with the girls in the property management department. Always sort out any issues I have straight away and very h... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Ria at Julian Wadden now on several occasions and Ria has been nothing but exceptional. Very articulate, knowledgable and quick to respond. We trust them with numerous properti... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.8

Excellent

TrustScore 5 out of 5

723 reviews

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4.8

All reviews

(723)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience with our property…

Brilliant experience with our property manager Estelle. Such a lovely girl 🥰

28 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for sharing your wonderful experience, Holly. We're thrilled to hear that Estelle provided such attentive and supportive service. We strive to offer personalised support and local knowledge to guide our customers confidently. If you need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Sophie is always helpful

Sophie is always helpful, as were letting department recently.

27 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, Jennifer. We're delighted to hear that Sophie and our letting department provided you with attentive support. We strive to offer personalised service and guide our customers through each step with reliability. If you need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

As contractors who work for Julian…

As contractors who work for Julian Wadden I am happy to give very good feedback.
All the staff are always very responsive and professional.
We have recently been doing some large property refurbishments and other works for Sophie Ormsby. She is always very helpful and quick to respond to any queries. Clear information is always provided by Sophie as to the requirements and deadlines of a job. I feel that this strong communication and clarity is very useful for contractors, landlords and tenants to provide them with a very high level of service.

27 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your wonderful feedback, Gill. We’re thrilled to hear that our team has been attentive and supportive during your refurbishments. Clear communication is key to providing a personalised service, and we’re glad you found it helpful. We appreciate your partnership and look forward to continuing to guide you confidently through each project.

Rated 5 out of 5 stars

Bobak showed me round the property

Bobak showed me round the property, was very helpful and answered all my questions

27 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, Azeem. We're delighted to hear that Bobak provided attentive support and answered all your questions. We strive to offer a personalised service and guide our customers confidently through each step. If you need further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Estelle was prompt in her response to…

Estelle was prompt in her response to my inquiry.

25 August 2026
Unprompted review
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Reply from Julian Wadden

Thank you for your kind words, Temitayo. We're glad Estelle was attentive and prompt in addressing your inquiry. We strive to provide reliable and personalised service to each customer. If you need further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Good agency and really great service…

Good agency and really great service from our property manager Estelle!

25 August 2026
Unprompted review
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Reply from Julian Wadden

Thank you for your kind words, Charlie. We're thrilled to hear that Estelle provided you with great service. Our team is dedicated to offering reliable and personalised support for every customer journey. If you need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Always A Positive Experience

The communication with Jade is always pleasant and informative. She’s a credit to the team at Julian Wadden!

25 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, Gary. We’re thrilled to hear that our communication is both pleasant and informative. Our team strives to provide reliable and personalised service, and we appreciate your recognition of Jade's efforts. If you need any further support, please don’t hesitate to reach out to us.

Rated 5 out of 5 stars

I’ve been a tenant for over 5 years

I’ve been a tenant for over 5 years, jade gatley-smith has been my property manager the whole way through and she’s honestly been amazing, replies within a day for any needs and been an amazing help with personal circumstance, can’t recommend enough!

24 August 2026
Unprompted review
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Reply from Julian Wadden

Thank you for your wonderful feedback, Darcey. We're thrilled to hear that Jade has provided you with such attentive and supportive service over the years. Your recommendation means a lot to us, and we strive to offer personalised support to every tenant. If you ever need anything further, please don't hesitate to reach out.

Rated 5 out of 5 stars

Ria - Exceptional Service

I have dealt with Ria at Julian Wadden now on several occasions and Ria has been nothing but exceptional. Very articulate, knowledgable and quick to respond. We trust them with numerous properties not just one.

I hope JW give her the recognition she deserves and this review is acknowledged.

Many thanks for all the help and support Ria.

Emily

21 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you, Emily, for your wonderful feedback. We are thrilled to hear that Ria has provided you with exceptional support and reliable service. Your trust in us for multiple properties means a lot, and we appreciate your recognition of Ria's attentiveness and local knowledge. We look forward to continuing to guide you confidently through each step of your journey.

Rated 5 out of 5 stars

I am a subcontractor for Julian Wadden…

I am a subcontractor for Julian Wadden and have always had a great experience with the girls in the property management department.

Always sort out any issues I have straight away and very helpful an go above and beyond with their landlords.

Ria, Jade, Sophie, Mia,Ellie,Collette

All very good at what they do and would recommend working with this team, given the chance.

Ta
Danny - Lomax Trade Solutions Ltd

21 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you, Daniel, for your wonderful feedback. We're thrilled to hear that our property management team has been so supportive and attentive to your needs. We strive to provide a personalised service and ensure every issue is resolved quickly. We appreciate your recommendation and look forward to continuing our great partnership.

Rated 5 out of 5 stars

Ria is my account lead

Ria is my account lead. Whenever there is any need to contact her she always replies within a short time. I feel that Ria is always receptive to any issues and always seeks to resolve them in a fair and balanced way. My experience dealing with her is always positive and I can recommend Julian Waddens based on my experience with her.

21 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, David. We're thrilled to hear that Ria has been so attentive and supportive in addressing your needs. We strive to provide a personalised service and ensure reliability in every interaction. Your recommendation means a lot to us, and we look forward to continuing to guide you confidently through your journey.

Rated 5 out of 5 stars

THE SUPORT AND PROFESSIONALISM OF THE…

THE SUPORT AND PROFESSIONALISM OF THE PROPERTY MANAGEMENT TEAM IS ONE OF THE BEST WE DEAL WITH IN THE NORTH WEST, WE FIND THEM ATTENTIVE AND ALWAYS GET A RETURN CALL IF NOT AVAILABLE, WE FEEL EXCEPTIONALLY PLEAED WORKING ALONG SIDE THIS COMPANY.

REGARDS
J J ATKINSON
MANAGINING DIRECTOR

21 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, Leah. We are thrilled to hear that you find our property management team attentive and supportive. Our goal is to provide reliable and personalised service to every customer. We look forward to continuing our partnership with you.

Rated 5 out of 5 stars

Property manager at Julian waden

Property manager at Julian waden, Jade Galtrey was fantastic handling client's property fantastically and it's always a pleasure the way she responds and resolves all matters raising. I recommend her!

11 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you for your kind words, Wisdom. We’re thrilled to hear that Jade provided such attentive and personalised service. Our goal is to guide every customer confidently through their journey. Your recommendation means a lot to us, and we appreciate your support.

Rated 5 out of 5 stars

thanks for always being on top of my…

thanks for always being on top of my requests and managing my property proactively, it saves me a lot of headache.

19 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Darren,
 
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Flat purchase

Nicola (the agent who handled our purchase of a flat) was professional, supportive and helpful throughout what proved to be a long-drawn out process, facilitating communication and clarity between the seller and ourselves, and providing appropriate prompts when the process needed to be nudged along.

7 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Gary,

Thank you for sharing your experience with us. We are delighted to hear that Nicola provided such attentive and supportive service throughout your flat purchase.

We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Good Property Manager, average agency.

The rating is given for my property manager Jade who is always very helpful and tries to do her best for landlord and tennant.
On the whole as a letting agent I would give JW a 3 probably as I have not always had such a good experience with other members of the team. In particular the contracts department need to improve the range and number of tradesmen on their books. The quotes provided for relatively basic work or repairs are invariably ludicrously high and so I end arranging tradesman myself which defeats the purpose of having a fully managed letting package.

5 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Richard, 

Thank you for taking the time to leave this review for Julian Wadden and noting Jade's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade has been really helpful

Jade has been really helpful, we have had a few teething issues with our property but she has replied promptly and been very efficient. Thank you

13 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Louise,
 
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Review

The staff at the Heaton moor office are especially helpful and extremely friendly, I have had the pleasure of working with Jade, Sophie and Ria, whenever I need help or advice they are always available to assist, keep up the good work!!

12 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amber,
 
Thank you for your review of Julian Wadden.
 
Jade, Sophie and Ria will all be delighted that you took the time to acknowledge their kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade has been proactive and efficient…

Jade has been proactive and efficient dealing with the various issues regarding reletting the property.

11 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

JW Managed Service

Jade great as always....speedy responses and quick actions! Cant ask for more than that.

6 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

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