Jumpman Gaming Reviews 421

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express dissatisfaction with various aspects of the service. People report issues with payments, indicating an ambiguous experience. Consumers have also reported negative experiences with the website, response times, and customer service. Many reviewers mention difficulties in contacting the company. The general sentiment indicates that people are having a negative experience with the business. Reviewers report that the company does not provide a satisfactory service. The overall consensus is that the business needs to improve its services to provide a better experience.

Based on these reviews

Rated 1 out of 5 stars

Take unauthorised payments via PayPal. Impossible to get refunds from them or PayPal as PayPal just say the payment was authorised, who by!! Avoid these scammers at all cost.

Rated 1 out of 5 stars

If i could do below 1 star I would. This’s by far the worst gambling group I’ve ever seen. They have spread like a plague with countless websites under the same parent company I.e jumpman gaming. Peo... See more

Rated 1 out of 5 stars

I have been fighting for over 2 months to get what I won they don't answer back my money just disappeared doesn't show under withdraw, I have taken screen shots of everything. Worst site ever. They sc... See more


Company details

  1. Casino
  2. Betting agency
  3. Gambling Service
  4. Online Casino or Bookmaker

Information provided by various external sources

Leading Innovators in iGaming since 2010. Discover why we're one of the fastest growing B2B Casino Networks around.


Contact info

1.1

Bad

TrustScore 1 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Honestly the worst site around

Honestly the worst site around, Many sites under the Jumpman umbrella. You can win, but then submit lots of identification before withdrawing which can take days. After you withdraw, your accounts will become unverified again and you will need to submit more identification. This will happen every single time. They do NOT want to pay out.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Lots of bad reviews on here i dont get

Lots of bad reviews on here i dont get. Have played on many Jumpman Casino. Have won on a couple of sites, done exactly what is asked for ID and have had no issue's with getting paid. My only gripe is the WR of Bonus and the max win = the amount you have deposited (up to 250)

15 March 2023
Unprompted review
Rated 1 out of 5 stars

Won £9,000 and they will not give it!!!

I have put 2000 into this site!!! Won £9,000 and have £5,300 in pending withdrawals!!!! They verified my account after days and days of endless problems, now rejecting my withdrawal!!! I have opened a case with resolver as I’ll be taking this further liturally left myself with nothing!!! I will update here but I will do everything in my power and more. Everyone needs to do something here. 5300£! Joke!!!!

15 March 2023
Unprompted review
Rated 1 out of 5 stars

A disgusting company who are bordering…

A disgusting company who are bordering on illegal activity in withholding money, all sorts of spurious excuses about not verifying documents and customer service is non existent

Have contacted gambling commissions about a licence breach

11 March 2023
Unprompted review
Rated 1 out of 5 stars

Fraudulent sites

Fraudulent sites
Happy to accept a deposit but when trying to withdraw they will be opaque in the requirements for identification .
After registering I started receiving unsolicited calls and spam emails - so they are selling your data on .
Avoid and stick with the big three or Gamesys sites

27 February 2023
Unprompted review
Rated 1 out of 5 stars

2 Sites Dont Reccomend em

2 Companies Do Not
Recommend Anyone
Using The Casinos Of
Jumpman Gaming
Both Poog and Casino Guru Have Exspirienced Unfair Service To
Customers From This
Gaming Operator
And As A Recent Player
I Can Confirm That This
Gaming Operator Is Bad News
They Could Be The Same People From ProgressPlay
But They Treat Customers
Unfairly
They Do Exactly The Same As What
Progressplay Does
They Reject Your Documents
Refuse To Withdraw Your Funds
And They Will Even Tell You
They Will Take Your
Withdrawal Money Back To The Game
Do You Really Want To Be
Disrespected Like This
Do You Want To Be
Taken Advantage Of
Do You Want Someone Elce To Hold Your Money Even If They Are Not Legally Abided To
Because That Is Exactly What
This Company Is Doing To Their Customers
You Dont Stand A Chance
In Getting Your Money From
Casinos That Are Owned By This Company
I Had Hoped That I Advoided Another Scam Of A
Casino Company But I Think
I Landed With A Even Bigger One
If 2 Company's Says
This Gaming Company Is Unfair
Doesn't that tell you something
Surely now with at least
2 Company's negative reviews of this Gaming company
Surely the
British Government Can
Close Jumpman Gaming Down As A Gaming Operator
It clearly doesnt work professionally as backed up by 2 companies with their
Negative reviews of it
They Wont accept your
Pdf documents
They won't accept your
Phone bill statement
They won't accept your Debit card
What does this tell you about this appalling Company.
I regret using this company now
And I am even more upset
Knowing I won't get my money that belongs to me
What a Dangerous Company that is running in the Gaming Sector.
British government
Pleace close it down.
Jumpman Gaming Poses a
Risk to The Community
And to Peoples Finances.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Theft of winnings from Amazon slots…

Theft of winnings from Amazon slots company status active c.e.o director Benjamin Starr d.o.b 1984 license number 39175 address 56 links drive radlett Hertfordshire U.K. WD7.8BG this company are crooks and are stealing thousands of pounds do not use Jumpman or Amazon slots stay well clear

1 March 2023
Unprompted review
Rated 4 out of 5 stars

Thought I have to write a review as was…

Thought I have to write a review as was seriously spooked reading all the terrible reviews on here. I used spin hill which is part of this group. Lost a bit first time playing. Second time around won about £400 after depositing £400. I was asked for an awful lot of info for verification. First batch of info I sent over pretty much everything was rejected and I was like here we go based on all the terrible reviews. Ended up sending full bank statement in pdf, screenshots of PayPal in desktop format, card with middle 8 digits blocked out. After about 3 days in total all my docs were accepted. My withdrawal was then processed within 5 hours and funds arrived instantly into PayPal account.

I feel they are extra strict with verification and certainly wouldn’t want to be withdrawing a huge win from there, but can only judge on own experience and it wasn’t really too dissimilar to experiences I’ve had with other smaller casinos.

I think there are certainly better and safer casinos out there. But for anyone panicking, as long as you have the required docs and stick at it, you should get verified and paid your money.

28 February 2023
Unprompted review
Rated 1 out of 5 stars

Big Thunder Slots,this is an honest…

Big Thunder Slots,this is an honest review/opinion. To register is simple,within minutes depositing funds and playing slots.The issues start when you wish to withdraw funds, they asked for ID verification,even though I had deposited hundreds by then,fair enough evidence was provided,all rejected no reason given, I provided the same documents on three different occasions,then all of a sudden all accepted, the funds were then paid into my account four days later.
Please note whilst you have a pending withdrawal,they take away the withdraw function hence you cannot withdraw any more funds until they have cleared the pending funds,which is unfair as I wanted to withdraw more funds ,ended up spending them instead as the withdraw function had been removed,they charge a withdrawal fee.there is no live chat or any phone numbers, only means of contact is email,and all depends on whenever they respond.
My conclusion they have a good selection of slots,however this is purely a profit making exercise, controlling what and when you withdraw, removing withdraw function,charging a fee,and no immediate contact except email. Customers who join this site must read the reviews,it's only a matter of time before big Thunder Slots is shut down.

2 February 2023
Unprompted review
Rated 1 out of 5 stars

ID checker doesn't work

I cannot even get the QR code to work on my phone that allows you to send your photo ID. No response to emails. Stinks like dodgy site. Used these through a connection with Club 3000 Bingo account verification.

25 February 2023
Unprompted review
Rated 1 out of 5 stars

DOWN RIGHT CRIMINAL

DOWN RIGHT CRIMINAL
SCAM SCAM SCAM

How can this illegal gambling site be allowed to continue stealing people's money I came across this website by chance and tried it out I used my phone to deposit £20 and I won around £100 I realise that most gambling sites want you to verify your account FUNNY you don't need to deposit 🤔 so any way I sent all the correct documents and I made sure everything was correct with their standards which is just designed the way they are because let's face it the are hoping that you don't have the right documents to do so, as you probably guessed i never received any of my winnings these guys are CRIMINAL and believe me it got worse I logged in to my account to check the verification process but by some miracle I had deposited £30 which is hilarious because when I emailed to be refunded the £30 back they told me I can't get the money back because I havent verified my account. How can these people get away with such thefts, I really wish I'd checked the reviews for this site first after reading I can see I'm not the only person to be robbed this way. So I'd recommend that you don't use this company's sites, your favourite casino is the one I was scammed with. PLEASE AVOID AT ALL COST!!!!

13 January 2023
Unprompted review
Rated 1 out of 5 stars

This site was good to me when I won a…

This site was good to me when I won a small but I deposited off my hubands card and I won 2000 . I had to send them along of information witch I did to what there asking for . Then the cheeky sods have now taken my 2000 away from me and refunded me 20 pound of what I put on because they said I could not s
Deposit from.another card even though they has all the proof that we are together . So I am.now going to traiding standards gambling commissioner and also I am in touch with a solicitor. My argument is if you can't deposit off another card then they should not allow it in first place . This is there way of doing you over ....
STAY WELL CLEAR OF THIS SIGHT TRUST ME THEY JUDT ROB YOU

8 February 2023
Unprompted review
Rated 1 out of 5 stars

**THIS SITE ROBS MONEY**

**THIS SITE ROBS MONEY**
seems to be ran by a computer with no people available to talk to.
same as everyone else took money very easily, won and wanted a ridiculous amount of verification, i messaged them voicing my opinion and i had my account frozen, few days later the withdrawal amount dissappeared!!
this site is very dodgy!!!
All transations have disappeared!
can never speak to anyone, emails are standard altermated replies,
there are so many more reliable, legitimate sites out there, AVOID this site!!!

23 November 2022
Unprompted review
Rated 1 out of 5 stars

Criminals

Very easy to deposit money and play then the fun begins.
They will never pay out on a winning bet.

Sometimes they completely remove the withdrawal option from the site.
They constantly change the goal post when it comes to verification.
Scumbags to be honest.
Oh quick update sent more documents and now they have put my withdrawal back into their account.
Won't allow me to withdraw it at all now.
Worst online casino ever. I give it 0/10

26 January 2023
Unprompted review
Rated 1 out of 5 stars

Been playing Amazon Slots for some time…

Been playing Amazon Slots for some time now, recently won a nice bit of money. After sending numerous bills, proof of address proof of PayPal, picture ID still no funds after a month. Today I got an email saying they were worried about the amount I have gambled! They have requested 3 payslips and want to know what I've got in my bank. Strange how they weren't worried until I wanted to withdraw my money! Stay away from these ppl

20 January 2023
Unprompted review
Rated 1 out of 5 stars

Painful verification process.

Brilliant games selection but painful verification process. I started playing at Kong casino, one of jumpman gaming sites in December 2022. Had a few wins but every time to withdraw funds the verification goalpost changes to an extra document. Also they can alter the withdrawal tab and hide it. So say you won money and now want to withdraw you will not see this tab until they choose to let you see. I have successfully withdrawn funds and every time I had to write to the supposed team to enable my withdrawals. They are happy to take your money but are not happy when you win and hence create their own rules for verification.
Note: this group was fined by the gambling commission for money laundering activities last year.
After realising that i am up in winnings I decided to close my account and wanted to withdraw the remaining balance of £200 - it been going back and forth for 4 weeks. So I decided to close my account and according to the gambling commission I should be able to withdraw my balance or they should send me the funds automatically as account is closed but still nothing.

So please stay away from all these jumpman sites.

15 December 2022
Unprompted review
Rated 1 out of 5 stars

I've been new player since the 9th Jan…

I've been new player since the 9th Jan deposited 20pounds first time won 1200 they will not payout they refuse all I'd you send most of time get no response from them it's disgusting I'm surprised they have any customers but then there prop just letting people sign up take there money I'm going to hound gaming board and see my solicitor and take them to court will cost me more in the end just needs to be stopped all advertisement should be stopped there not an honest site and all these reviews and nothings done I wish I new where this company is located I wouldn't hesitate to go there

11 January 2023
Unprompted review
Rated 1 out of 5 stars

I played on one of Their sites immorta…

I played on one of Their sites immorta wins . And I won but they wouldn’t pay me because of verification. I have sent all the documents but they keep rejecting it . The same document was accepted by one of the sisters sites Amazon slots. They have refused to pay out my winnings. Thesame thing happened with my Amazon slots account have to chase them for my winnings. Scam sites . I just need my Winnings. Never playing in any jumpman site again

25 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look