JUNK Rubbish Removal Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly respectful. Many people highlight the service as extremely efficient, quick, and completed in a timely manner. Reviewers frequently note that teams arrive on time and get jobs done swiftly, often recommending the services to others. However, some customers also noted issues with staff rudeness and a lack of clear communication. A few other people also felt that they had little oversight regarding items taken, leading to dissatisfaction with the service provided.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its quality, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as polite, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company 👌 were very professional and friendly with the way they helped me today Thursday. Straight up with Quote and price,and Cory was a good person to interact with.Thanks Fabian.

Rated 5 out of 5 stars

The team from Junk removal arrived on time. Moved a massive amount of home clean out really quick, were highly respectful and polite. Thanks to Junk removal team.

Rated 5 out of 5 stars

So easy to book and pay online. Pick up was with in few days in my area of Melbourne so the spare mattresses did not need to be taking up space at our home for long. Excellent communication via text... See more

Rated 5 out of 5 stars

The service was extremely efficient and courteous from the time I posted my request for rubbish removal to completion of the job, all within 24 hours!


Company details

  1. Waste-Management Service
  2. Rubbish Dump Service

Written by the company

JUNK is Australia’s leading eco-friendly junk and rubbish removal service, committed to reducing landfill waste and promoting the circular economy. JUNK provides reliable and affordable junk removal for both residential and commercial clients. We specialize in environmentally responsible disposal by recycling, rehoming, or redistributing 96% of the items we collect, keeping them out of landfill. Our services include full property cleanouts, business cleanouts, office and warehouse cleanouts or residential rubbish removal. Whether you’re decluttering a home, clearing out an office, or managing waste for large-scale commercial properties, we handle all the heavy lifting, sorting, and sustainable disposal to reduce environmental impact.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(194)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

100% in every way.

This is a fantastic company to deal with. I was stressed to the max when op shop let me down with removing large furniture. I rang Junk and spoke to an extremely professional and delightful man who organised a same day pick up. The men who arrived we a delight, professional and very careful.
I would recommend this company 100% in every way. Thank you for your wonderful company.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Very expensive

Very expensive. I got 1/3 rd of quote from Airtasker and got very good results. Please consider all options and don't overpay.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Junk.com.au

Absolutely fantastic service from Richard as first contact, updates on arrival time spot on. The team of two were very welcoming and there was no fuss in removal of items. I would definitely recommend this service and will definitely be using again.

28 November 2023
Unprompted review
Rated 1 out of 5 stars

Dissatisfied with the service of Junk.com.au

Hi, these people are very well behaved and convincing before securing the job. Once you give them the job that's when they exploit the whole situation. They don't give a fixed quotation for the job. Their per cubic meter rate is cheaper then others ($99 cubic meter).That is the catch!!! My total job was quoted for a fixed 20 cubic meter at a much higher rate by some other company. By considering there cheaper rate, I gave the job to junk.com even though they did not give me a fixed quote. I thought it would be close to 20 cubic meter any way. which would cost me around $2,000. But to my disbelieve they charged me for 45 cubic meter on the first day. they asked me to pay $4.050 by 5pm. Job was not complete. they wanted to go back to complete the job for a unquoted price again. Upon insisting they said maybe another 25 cubic meter or more. That means another 2,500 or more. that means a total cost of $6,500 for a job that I could get done for a total of $2,000 by someone else. This is nothing but complete cheating and total rip-off. They threatened to dump all the rubbish in front of my property if I didn't pay by 5pm. They would also send me a separate bill for their truck and labors. they also threatened about involving VCAT. In total they were very rude and there service was VERY VERY BAD. I got rest of the job completed by someone else for $700. I am completely dissatisfied with their service and would not recommend them to anyone.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled!

We had three members of the Junk Crew visit us and they were kind, funny, friendly and did not make us feel judged at all. They were effective and efficient with all their work, no ask was too much trouble. 10/10 would recommend and will definitely be keeping for future reference. Thank you again!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Always efficient

Always efficient, timely notifications upon arrival and when they’re on their way. The boys have, both times, been very good, quick and very nice. Definitely recommend the service.
Great pricing too!

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company terrible manager at…

Terrible company terrible manager at Marooka QLD honestly a little Tw@
Very money hungry and pushes his staff too charge more.
Wouldn’t recommend to anyone.
I heard this big Kid manager Todd makes his staff work in absolutely disgusting conditions without any compensation and only cheap safety gear cause he can’t afford to protect his own staff ( at least he doesn’t have to do it ) please don’t share this company to anyone they are nasty and treat their own staff like sh!t.
I feel terrible for the actual workers at this ( company ) STAY AWAY!!!!

30 July 2023
Unprompted review
Rated 1 out of 5 stars

Cheated and swindled do not trust!

Hi there from the word go I was told when describing my load it would probably cost $300 absolute max
I asked if they needed a pic but they said don’t worry
I specifically asked for a morning slot as I had to work in the afternoon
On the day I received a text saying the window was now 11-2pm
So I had to cancel my shift at work as the new buyers were doing their final inspection in the afternoon
There was a double bed a wheelbarrow some old dog blankets a recliner chair 1 small chair and a small box of plastic rubbish -the guys took 15 mins to load the rubbish as there wasn’t very much
I was charged $550 for 15 mins and a small pile of rubbish
I am completely left feeling ripped off and cheated swindled and hoodwinked as a single female I was lead to believe that it would be around half the cost that it was -very dishonest and disappointing

25 October 2023
Unprompted review
Rated 5 out of 5 stars

26 years of Hoard, Gone

Expensive ? Yes
Did an amazing job ? Yes
They removed 26 years worth of my late husbands hoarded bulltish over 2 days, filled 3 trucks and a tray truck to take old rusted out trailers & a busted up caravan. All the stuff I couldn’t put out on hard rubbish collection is now gone. 4 of the loveliest blokes you could hope to meet. Would have them back in a heart beat but I will never have a junk pile again as long as I keep breathing. Thanks Blokes from JUNK.
Ellen

9 October 2023
Unprompted review
Rated 3 out of 5 stars

Check your pricing before you book

Check your pricing before you book. This company, while the work they do is great and helping those in need, is frightfully expensive compared to other companies. I just hope with our two truckloads make a difference to someone’s life because at the end of the day that is why we chose this company.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Junk came to my rescue the next day…

Junk came to my rescue the next day after I I asked them to pick up some old furniture, I was most impressed of their service, they were very obliging and helpful I would recommend junk to all my family and friends. I rate junk a five star rating.
I like to thank junk for their excellent services.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Junk.com.au is the best long awaited service!!!

The whole process from initial booking to seeing my mattress walk out the door was so effortless, simple and efficient. Communications were of such a refreshing high standard. Cannot recommend Junk.com.au highly enough for all Brisbane rubbish removal needs you might have.

24 August 2023
Unprompted review

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