Junk Bunk Reviews 694

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, often highlighting how helpful they are during stressful situations. The service is frequently described as excellent, with many appreciating the quick response times and the ease of the removal process, even for challenging items. People also found the pricing to be reasonable and competitive compared to other companies, with many expressing satisfaction with the value received. However, some customers also noted issues with pricing, where the company attempted to increase the agreed-upon price significantly upon arrival, despite clear descriptions and photos provided beforehand. A few other people also felt that communication was misleading, leading to frustration and wasted time when services were not provided as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, politeness, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and efficient.... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting reasonable, fair, and... See more

Response time

Customers had positive experiences with response times, with many reporting immediate replies and quick... See more

Product

Consumers find the product offerings to be ambiguous, with some highly recommending the service for removing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more

Rated 5 out of 5 stars

A team of two who arrived on time and removed our dining room table with four chairs and an arm chair. It took them 15 mins or even less. Very efficient/professional and respectful of our home whic... See more

Rated 5 out of 5 stars

This was the easiest sofa disposal I have ever done. Charming and helpful people on the phone and doing removal. I had been worrying unnecessarily about how they would get the large sofa out. Didn’t k... See more

Rated 5 out of 5 stars

The removal job is excellent! A man and a lady arrived in time as we scheduled and they worked efficiently and carefully without damaging any walls. I would lightly recommend their work if anyone ne... See more


Company details

  1. House clearance service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

694 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Junk Bunk really does the job!

I would highly recommend Junk Bunk if you need some furniture and household goods removed and collected. Correspondence was always prompt. With a really competitive quote and a hard working, friendly team. The job wad completed the job quickly and without hassle.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

We used Junk bunk for a clearance recently, not only did they arrive 3 hrs later than promised, they did not keep in contact with me, and only responded when I called them! Their communication is extremely bad!
At the time of booking I listed everything I had, bearing in mind it was 2 apartments, that needed clearing; they sent only half a van so I had to pay almost double half way through to get another van to complete the clearance!!
Absolute shambles and scam I would say to get more money!
The removal people were nice however and very apologetic!
Do not use - absolute nightmare!!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Web site prices and loads are just a guide, expect next load size to be charged.

I have used JunkBunk previously and they were okay, the number of bags they collected was relevant to the price they charged, although always the max for that load range, never a reduction for less than full 1/4 load. Now 15 bin bags and 4 cardboard boxes (equiv to about 6 bin bags) with nothing heavy somehow is not covered by the 1/3 load (max weight 425kg and 30 bin bags for £130) but now requires 1/2 load (max weight 600kg and 40 bin bags for £170) and was quoted between £160 and £180. I will be going elsewhere in future.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I got a response from Gigi within a few…

I got a response from Gigi within a few minutes of my enquiry, even though it was a Saturday. I needed urgent help to clear some furniture left on my driveway and this was arranged for the next day. They arrived exactly on time and the communication was great all the way through. Thank you team, great job! Ken

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptionally professional

Exceptionally professional, very fast, non-judgmental. There was more rubbish than expected and they gave me a very quick and reasonable re-quote on site. In what was a very stressful and emotional time for me they were incredibly helpful. I would recommend them 100% Many thanks, RS

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Junk Bunk were brilliant

Junk Bunk were brilliant! They did the last part of a house and garden clearance for us today. They were so efficient and really lovely too. Great communication and updates throughout the process. I also thought the pricing was really reasonable and the price we paid was within the range of the quote, even though some of my photos weren’t actually that clear and I’d forgotten to mention a couple of items. Really decent company - I wish I’d known of them when we did the first part of the clearance too. Highly recommend.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Can recommend warmly

They were late due to traffic but informed me early enough and asked for re-scheduling if I needed. Polite staff who were kind enough to take a tiny package material as well. They left while I was doing the money transfer in order not to block the road for my neighbors. Found their trust positive as well. Value for money was good too. Can recommend wholeheartedly.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Large display cabinet

I needed a large, heavy display cabinet removed from my flat, 3 floors up and no lift! The team were excellent and did a great job. They arrived early, they were polite and managed a difficult task quickly and efficiently. Would highly recommend.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional services.

I’m very pleased I found the Junk Bunk team. Their service was impeccable and highly professional. I would recommend them to anyone who needs to dispose of furniture quickly. The team offered a range of convenient time slots and collection dates.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Needed to declutter!

Needed to declutter and get rid of an old cocktail cabinet
Discovered junk bunk booked with Anna and was very impressed.I was able to contact via WhatsApp which was very convenient.
The team of of were friendly sociable and very capable
All sorted very quickly
Will certainly use again and recommend to friends

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Booked to remove heavy furniture from 2nd floor flat…

Booked to remove heavy furniture from 2nd floor flat. Rang to apologise for being delayed. Moved the item without any fuss, quickly and efficiently. The 2 guys were polite and reassuring that they could move it safely out of the flat and down the stairs. The cost is worth it for peace of mind and reliability. Would recommend.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company , easy to use , clear precise quote . Great guys turned up and they were polite and efficient . Would definately recommend and use again

26 February 2026
Unprompted review

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