Junk Bunk Reviews 694

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, often highlighting how helpful they are during stressful situations. The service is frequently described as excellent, with many appreciating the quick response times and the ease of the removal process, even for challenging items. People also found the pricing to be reasonable and competitive compared to other companies, with many expressing satisfaction with the value received. However, some customers also noted issues with pricing, where the company attempted to increase the agreed-upon price significantly upon arrival, despite clear descriptions and photos provided beforehand. A few other people also felt that communication was misleading, leading to frustration and wasted time when services were not provided as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, politeness, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and efficient.... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting reasonable, fair, and... See more

Response time

Customers had positive experiences with response times, with many reporting immediate replies and quick... See more

Product

Consumers find the product offerings to be ambiguous, with some highly recommending the service for removing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more

Rated 5 out of 5 stars

A team of two who arrived on time and removed our dining room table with four chairs and an arm chair. It took them 15 mins or even less. Very efficient/professional and respectful of our home whic... See more

Rated 5 out of 5 stars

This was the easiest sofa disposal I have ever done. Charming and helpful people on the phone and doing removal. I had been worrying unnecessarily about how they would get the large sofa out. Didn’t k... See more

Rated 5 out of 5 stars

The removal job is excellent! A man and a lady arrived in time as we scheduled and they worked efficiently and carefully without damaging any walls. I would lightly recommend their work if anyone ne... See more


Company details

  1. House clearance service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

694 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic company!

Fantastic company! We were clearing out my late fathers garage and there was an over whelming amount of stuff in there so I'm so pleased we found this team to help shift it. Very reasonable prices. They shifted more than we expected and helped us clean it up too. Thank you again guys!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & Effortless Removals

I was hugely fortunate to find this removals company following a small home emergency, resulting in a lot of rubbish. I got through to their kind operator Anna on the phone, and she booked me in for a collection the same day. The friendly removals pair arrived early and handled everything with absolutely courtesy. I feel their price is more than fair for the work. Thank you very much again! :)

3 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID, their price of £180 to collect wood flooring, I received a WhatsApp message later saying they would remove the rubbish (photo supplied) for £140 as I budgeted for £120, I accepted, they accommodated my time as it was near school run time, drove 1 hour to meet for collection and they could not meet that time, they arrived later saw the rubbish and changed their mind back to £180, i did not accept, I was late for my child, I would imagine the collection would have ended up in a country road somewhere.. carting the rubbish myself, I should have read the reviews at the beginning.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Junk Bunk

We had two men clear a load of rubbish this morning for us - nothing was too much trouble for them and they were very polite and friendly - we are having a bathroom ripped out soon so will definitely be using junk bunk again - more than 10 out of 10 great service AG Surrey

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I can’t fault the service

I can’t fault the service. We needed an elderly, bed bound relatives junk removed from outside their house. I got a quote based on a photograph, booked a slot and it’s all done. They sent me a video of the end result and we were really happy. I would use them again. Gigi was brilliant.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from Junk Bunk

Fantastic experience from Junk Bunk. On the day I moved home, I realised I had 20 bags of rubbish to get rid of by the end of the next day. A quick search on Google brought up Junk Bunk. No waiting time on the phone, the collection was booked with ease, communication throughout was excellent and the collection of the waste was seamless. All in all a fantastic and effortless experience. They really saved the day for me and at a very good price considering how quickly i needed it collected. Thank you so much for reducing my moving home stresses!

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - They more than doubled the original quote

After sending over very clear pictures as to what was to be cleared, I was quoted £490. Then I added in a couple of sofas and 3 garden chairs, which I was told could increase the cost by £150.

They turn up with a van that clearly will not fit the items listed and proceed to take their own pictures of the same things I had already sent them. They then say a full van is £830 plus another half van which is £450, so £1280 total.

How can a company that specialises in junk removal misjudge how much space is needed from clear photos. Either incredibly incompetent or unethical.

Having read other reviews, it seems to be their business model to undercook the quote to get your business then knowingly extort you as you have no choice but to clear the house.

Disgraceful and immoral.

31 October 2024
Unprompted review
Rated 4 out of 5 stars

Excellent and fast service

Excellent and fast service. A little expensive but it is worth it as the staff are so helpful and you can have things out of your house in no time. I rang them in the morning and they arranged for collection and dismantling within hours. Thank you.
Mirela

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick and efficient, the driver and his wife were very friendly and professional , will certainly use Junk Bunk again

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Junk Bunk

Very happy with Junk Bunk who took away two sofas quickly and efficiently. They even took away an outside table and four chairs on the day that I no longer wanted. Thank you.

1 November 2024
Unprompted review

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