Filled in the web form the night before, got whatsapp messages this next morning, had a few messages back and forth and everything seemed good. Then a no show, and no response to any forms of contact... See more
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See what reviewers are saying
Absolutely first class! Contacted Junk Munch yesterday morning to get garden shed emptied, I accepted their terms,the work has been done in less than 24 hours.Nathan was brilliant ⭐️
Used JunkMunch to clear some old bits and pieces before our house move. Communication was via WhatsApp, and the whole booking and collection process was simple and straightforward. Arrived promptly... See more
Communication was prompt as was the service. Very efficient, and left area clean and tidy. I did not even have to be home, they took pictures when job complete and I paid remotely, so convenient. Very... See more
Company details
Written by the company
At our JunkMunch LTD, we are committed to providing a professional and reliable waste removal service that meets the needs of our customers in the most cost-effective and efficient way possible. With over 4 years of experience, 336 online reviews, and thousands of satisfied customers, we have the expertise and reputation to deliver the best possible service. Whether you have a small pile of household waste or a large commercial project, we have the tools and resources to get the job done right. Our team of specialists is dedicated to providing top-quality service and ensuring that your waste removal needs are met in a timely and efficient manner. We are confident that our commitment to customer satisfaction and our experience in the industry make us the best choice for your waste removal needs. We look forward to working with you and helping you achieve your goal
Contact info
63/66 Hatton Garden, Fifth Floor Suite 23, EC1N 8LE, London, United Kingdom
- 07589 312797
- junkmunchuk@gmail.com
- junkmunch.co.uk
4.3
Excellent
352 reviews
Hasn’t replied to negative reviews
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Quick and easy way of removing
Quick to respond to my request, gave a good estimate for the removal of my furniture. Contacted me before arrival, then removed goods. Brilliant service would definitely use again and recommend to others.
14 April 2023
Unprompted review
Reply from JunkMunch LTD
We are pleased you received great service from us and you recommend our service.
We hope you use our service again soon.
Many thanks, Nathan from JunkMunch 💚
Good service
Collected all my rubbish. Only gripe is I had to take time to keep feeding them the rubbish as they had muddy shoes so couldn't enter my home. Next time they should bring shoe covers.
11 April 2023
Reply from JunkMunch LTD
Hi Kajal. We appreciate your feedback, This is something we talked about after your collection and have some on the way :D
DO NOT RECOMMENDED!
I sent a video where clearly you can see 3 sofas and other rubbish, I also mentioned 3 sofas. They sent me a quote of £90 and a £40 deposit which I paid that day. I put out all the rubbish by myself late at night from my garden to the front door so it is easier for them to collect it. They then come three days later to stay for less than a minute and tell me that they can’t collect the waste because apparently they only quoted for ‘1’ sofa which cannot be true as i sent a video and two photos. After I messaged them about my disappointment, I asked them to give me back my deposit as the workers who came to ‘collect’ the rubbish said I could get it back, they then straight up said no you cannot get your deposit and quoted me £230 as if I was in fault. Anyway they did not help me in anyway and I cannot get my deposit back, DO NOT RECOMMENDED!
10 April 2023
Reply from JunkMunch LTD
Thank you for taking the time to review our services. We appreciate your feedback, but would like to clarify some inaccuracies to ensure that a fair and accurate representation of your experience is presented.
You requested a quote online for the removal of various items including carpet, chair pieces, sofa pieces, and supplied a picture of laminated flooring. When we contacted you to ask for additional pictures of all the waste, the 7-second video you sent did not show three sofas, which contradicts your statement in the review.
Additionally, the quote we sent you, which is still visible on WhatsApp, specified the removal of 1 sofa, 250kg in weight for the flooring, and included 30 minutes of labour, which you accepted and paid the deposit for. When we questioned why you did not mention three sofas when we quoted you a few days prior, you chose not to respond. had you mentioned it in your email or by WhatsApp we could of given you a quote for the exact items you had.
Furthermore, we want to clarify that it was not a worker who arrived to perform the removal, but myself. and dispute your claim for the duration of our visit. We stayed for a good 15 minutes assessing the waste and taking to yourself. You mentioned you have found it difficult to get someone to remove the waste and we can now see why.
We understand that you may be frustrated with your experience, but your review does not accurately reflect the details of the service we provided. If you had not blocked us on WhatsApp, you would have seen that we decided to refund 50% of the deposit as a gesture of goodwill. However, we had to charge the remaining £20 deposit for the wasted journey fee.
We appreciate your feedback and regret that we were unable to meet your expectations. We hope that this clarification will address any misunderstandings and we remain committed to delivering exceptional service to our clients.
Collected item but very late
Turned up an hour and fifteen minutes late, given a window of 8am-5pm but turned up at 6.15pm.
Asked for at ETA at about 2pm, was told to expect collection towards 5pm. At 5pm, told it would be another 45-60 minutes. Eventually arrived at 6.15pm.
No discount for lateness.
11 April 2023
Reply from JunkMunch LTD
Hi Luke, Thank you for taking the time to provide us with your feedback. We appreciate your comments regarding our collection window and we would like to clarify that our normal collection hours are from 8am - 5pm.
During the recent 4 day bank holiday weekend, we worked exceptionally hard and extended our collection hours from 7am to 8pm in order to accommodate all of our customers' needs. While we did experience some unforeseen delays due to traffic and other factors, we kept you informed of any potential setbacks and did everything possible to ensure that your collection was completed on the day promised.
We also offer a kerb side collection option in case you need to be somewhere else. As one of our satisfied customers, Katie, who we collected from before you and has left us a 5-star review, has already experienced. We are always happy to accommodate your needs and provide the best possible service.
We understand that we arrived slightly later than expected, but we are pleased to hear that we were able to collect your items within the same day. Had we needed to reschedule your collection and missed the promised day we would have been happy to consider offering a small discount as a gesture of goodwill.
Once again, we appreciate your business and thank you for choosing our service. Please feel free to contact us if you have any further questions or concerns.
Fast and kept informed
11 April 2023
Quote wasnt accurate
Quote wasnt accurate. Told half a load (pictures provided), removed around a 1/3 of the garden waste before they said they were done.
Would have done better getting a skip and doing it myself. Won’t be using again.
5 April 2023
Reply from JunkMunch LTD
Thank you for taking the time to review our services. While we appreciate your feedback, we would like to clarify some details to ensure that a full and accurate account of your experience is presented.
Our records indicate that you were initially quoted for the removal of 1/2 of green waste from your property. However, upon our arrival, it became apparent that the volume of waste exceeded your initial expectations and constituted a full load, which we were unable to accommodate on the same day.
We would also like to note that the picture you provided us with was no longer representative of the current state of the waste, as it had been relocated from the garden to your drive.
We were happy to rearrange the removal of the full load at a later time, however, as per your request. We agreed to the original quote for the removal of the 1/2 load and provided pictures of the loaded van 45 minutes later to confirm that the agreed-upon amount had been removed.
Regarding the price, it is our policy to maintain the quoted price for the agreed-upon amount of waste removal. We understand that you attempted to renegotiate the price after the fact, but we declined to do so in accordance with our pricing policy.
Lastly, we would like to reiterate that our commitment to customer satisfaction is of the utmost importance to us, and we stand by our service standards. We apologize for any miscommunication or inconvenience that may have occurred during your experience with us.
Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future.
Best regards,
JunkMunch LTD
Fantastic communication and so easy to…
Fantastic communication and so easy to do all via messaging
Thank you so much we will definitely be using you again
3 April 2023
Courteous and helpful on the phone
Courteous and helpful on the phone. Prompt and efficient removal of our rubbish the following day.
29 March 2023
Excellent service
29 March 2023
Excellent service
Excellent service. Team turned up and straight to work, lifting heavy objects down from 1st floor without any complaints and being extra careful not to cause any damages to walls etc.
Very friendly and efficient service, highly recommendable
30 March 2023
Got a quick response like last time.
27 March 2023
Quick to respond and polite throughout
Quick to respond, good price (and very polite when I had to cancel!)
26 March 2023
Great experience
Great experience using this service! They arrived promptly and removed my scrap. Happy to chat about other things they could take. I will definitely be using them again in the future!
21 March 2023
Just great people who do a great job.
Thanks to junkmunch, I was finally able to clear our garden of turf and green waste.
They were efficient, friendly, and professional. What more could you ask for?
I will definitely be using them again for other clearance jobs and would highly recommend them.
25 March 2023
Unprompted review
Quick professional and friendly.
22 March 2023
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