I’ve been a loyal customer for years, until now. It’s been a week, no delivery and the website is still showing that my order is unfulfilled. Price wise my Eden order is the same as other provid... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.
Saint John's Way 12, PE38 0QQ, Downham Market, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently subscribed every month for my order of carnilove, this is working well, and every month my payment is taken and delivery usually next day, thank you so much for this service, its one less job I need to think about because jurrasic bark have it taken care off
Correct Dog food was delivered quickly and well packaged. Thank you
Great products and fast delivery and service. As an older person I have found the new look website difficult but found my way round it in the end.
Always buy Acana here, the gold standard in dog food for my pet.
Excellent offers too now and again.
My usual supplier was out of the dog food we regularly order. After searching I found your website. Placed an order and it was delivered really quickly, no fuss. It was a very easy transaction.
I have ordered many times (and will continue to do so) - they offer a wide range of high quality dog foods and the delivery is super quick every time.
We have been using for quite some time. Always great a reliable service. Have a few problems due to technical issues but both times customer service was absolutely brilliant
I ordered some dog food but accidentally got sent a different version of it (which can be a very easy mistake, only difference really is a different dog on the front of the packaging). I emailed them off the back of my order confirmation and got a response back from Josh who has great customer service and rectified the issue straight away. Will definitely order from here again, especially with the free next day delivery over a £45 spend
Our Labrador is enjoying the food and it is improving his health. Your ordering and delivery service was excellent. Thank you
From ordering to the fast delivery. I will be using again.
Always a very reliable and speedy service and excellent quality products. Thank you -- you are appreciated.
Can I just say how helpful and fabulous this company is. I'm a bit rubbish sometimes with being on time with getting food for my dogs because there's so much going on and need next day delivery and this company are fabulous! Rosie and Bertie thank you muchly. I've used them so many times as their prices are very reasonable and the food is great quality. Thank you so much
Delivery good arrived at time stated.
Welcome discount
What I don't like is the offer on repeat orders 2 of my goldens are older I don't want to order excessively at their age so penalised with cost.
Previous orders with this company have been fine, but this time when I submitted the order the website said it would be delivered on 2nd Jan - it actually arrived 6th Jan. Also, they took the payment for it twice - I have advised them of that and they are now refunding the additional payment taken.

Reply from Jurassic Bark
Courier badly let these guys down and sat on my delivery for several days. I contacted Jurassic Bark who resolved the issue very quickly and sent me a replacement on next day delivery with a different courier and then resolved the courier problems in the background. The customer service from Jurassic Bark was excellent and despite the initial delay I’ll be pleased to use them again as i know they will quickly resolve any problem should one arise.
Having visited the store in person when we lived in the area, we know that it's a wonderful shop run by some great people. As such, when we moved up North, we have continued to purchase our large bags of dog food from their site.
Easy to navigate site. Transactions are always quick and easy. Deliveries have been prompt and straight forward.
Would highly recommend this independent pet store.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.