Jurassic Bark Reviews 

1,069
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many loyal buyers consistently appreciate the competitive prices, great product variety, and historically reliable service when purchasing pet food. Consumers frequently state that shipments used to arrive very quickly within just a couple of days. Some reviewers were not happy with recent delivery delays, unfulfilled orders, and missing items from their packages. People also mentioned that customer support takes a very long time to reply or completely fails to answer messages. Buyers find it deeply frustrating when communication breaks down while they are waiting for essential pet supplies.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, noting that while past transactions were fast and reliable,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a distinct split in their fulfillment... See more

Response time

Reviewers express deep frustration with response time, highlighting a strong consensus regarding poor... See more

Product

Customers consistently note ambiguous experiences with product availability and quality. While some reviewers... See more

Service

Customers had ambiguous experiences with service, showing a strong division in opinions. Many long-term... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been a loyal customer for years, until now. It’s been a week, no delivery and the website is still showing that my order is unfulfilled. Price wise my Eden order is the same as other provid... See more

Company replied

Rated 3 out of 5 stars

*19th March 2026 update - I have added 2 stars to my 1 star review. Perhaps slightly out of pity given the barrage of negative reviews but also because I have received a full refund now from Juras... See more

Rated 2 out of 5 stars

Came back to this company having had a poor experience previously. However, things hadn’t improved. Placed order 21st December- website banner stated still ordering and delivering over the festive per... See more

Company replied

Rated 2 out of 5 stars

I’ve been ordering online for about 2 years with no issues, but part of my order from January 7th didn’t arrive. I emailed on the day, chased again and have rung every day leaving messages but haven’... See more


Company details

  1. #255 of 259 best companies in Pet shop

Written by the company

Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,069)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Bought Acana dog food. Competitive pricing. Easy to order. Excellent communication.
Good packaging and prompt delivery

24 February 2025
Rated 5 out of 5 stars

Thank you. I am a new customer to Jurassic Bark.

I am a new customer to Jurassic Bark and I think the company seems to be a really good one. It’s not their fault that I appear to have wasted a lot of money on my recent purchases. I bought costly food for my foster and owned cats but it hasn’t gone down well at all. The fact that it’s good quality is irrelevant to them! 🤣 I remain impressed by the service itself from this company. Thank you.

24 February 2025
Rated 5 out of 5 stars

Odi Boi's Bisquits

I put my Boi's Carnilove Bisquits order in and paid. I received an email later on that day telling me that they were out of stock. As I had very limited biscuits left, I decided to get something else. I got my Boi the last bag of the Carnilove Fresh Beef Bisquits. I opened up the bag, with some help! Put a small handful in his bowl to taste. They went down quicker than water off a ducks back! It is his first time of trying these, that is why I kept to the same make. He has has no gut problems and the zoomies are back with a vengeance. But he forgets that he's gorna be 11 years old on the 15th of this month. Thanks Josh 😁.

24 February 2025
Rated 1 out of 5 stars

Unreliable availability or delivery

Website claims to dispatch same day on orders placed before 2pm, for next day delivery. Ordered an ‘in stock’ item at 9am. They failed to dispatch that day. Chased next day after no dispatch confirmation and was told item was out of stock but was coming in that morning, which I don’t believe.

24 February 2025
Rated 2 out of 5 stars

Still waiting

Great price but still waiting to collect goods. Ordered Friday and still waiting for collection email

31 January 2025
Jurassic Bark logo

Reply from Jurassic Bark

Hi Clare,

Thank you for your feedback. We’re sorry for any delay in your order and understand how frustrating it can be to wait.

Your order was placed on Friday evening, and we had planned to deliver it on Monday afternoon. Unfortunately, due to unforeseen circumstances, we had to reschedule, but we made sure to deliver it on Thursday. We also left a message to apologise for the delay.

We always aim to provide a smooth and efficient service, and we truly appreciate your patience. If there’s anything else we can do to help, please don’t hesitate to reach out.

Best regards,
Lionel

Rated 5 out of 5 stars

Jurassic Bark are fantastic

Jurassic Bark are fantastic. I switched to them after another supplier kept taking weeks to post and delivered dog kibble bags with rips in. Jurassic Bark always post promptly and their stock is in good condition.

31 January 2025
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. I ordered the wrong food with an ingredients that would made my dog sick and it was cancelled, money reimbursed and a more suitable product ordered. It came very quickly and my dog seems to enjoy it, very good quality, rich and oily. Perfect choice for his dietary needs and very easy to order without having to lift heavyweight. Would highly recommend

29 January 2025

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