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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear shop

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

No surprise that they won approval and…

No surprise that they won approval and investment with Dragons Den. The quality is superb. The stiffness of the waistband stops what so many makes suffer from - band roll. Not only that. The trunks are remarkably cool even in the hottest environments.
I personally don't like the pouch. Even without the pouch the underpants fit snugly. Above all it is the relaxed, communicative, and attentive customer service which marks the company apart.
And finally your male pride and joy will be kept away from your legs since the underpants are cut at the right angles.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

These are a game changer

These are a game changer! I was sick of seeing my other half ratching about, "unsticking" himself, and rearranging the goods! Since I bought him these he will wear no other brand and there is no unsightly ratching! We would absolutely recommend!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product and excellent…

Great product and excellent communication and problem solving. There was an issue with delivery and it was resolved quickly and efficiently and my package arrived in time for Christmas. Excellent customer service.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Pure Luxury

I bought 3 JustWears Boxer Briefs with the pouch for my Son as a Christmas present. Less than 2 weeks later He said, “Mom, I can’t go back to wearing my old boxers! The JustWears are SO Comfortable”!
I bought another 6 pairs of Boxer Briefs and 3 pairs of Trunks with the pouch in the January sales. (12 in total now)
He’s converted!! He likes the pouch as he’s very sporty.
We shared JustWears as we can’t keep something so great a secret, his Best friend bought them too because they are just pure luxury!
Thanks JustWears from a Very happy customer!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Their Customer Service is far from Pants!

Since my first pair of JustWear Boxer Briefs (with Pouch) several Christmas’ ago I’ve worn nothing but, so comfortable, they don’t ride up and you don’t have to fall one side or the other - just straight down the middle. They’ve stood the test of time too, wearing really really well. When I recently ordered some new pairs I had a slight problem with my order. I was so impressed by the Customer Service - really prompt reply, honest and genuinely grateful for the feedback and I couldn’t believe how willing they were to make good. I really can’t recommend Just Wears highly enough.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

I have to say the customer service has…

I have to say the customer service has been exceptional at JustWears as the order I had placed unfortunately had sold out and the team offered me a quick option replacement. Looking forward to receiving the underwear in the coming days :)

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Because I love these boxers so much my…

Because I love these boxers so much my wife bought me a set of three, but she purchased trunks. I didn’t want to upset her, so I didn’t say anything. Unfortunately the first pair I wore had a little tear in them.
I contacted Just Wears and gave them the full SP. Joey got straight back and within a few days I have no received my replacement boxes. Awesome service, thanks Joey!

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Exchange was simple!

I purchased the wrong size as a gift, as soon as my husband opened them he knew, we got in touch with just wears and the exchange was easy! New boxers arrived and my husband said he loved the bright colours! Hes been a fan off just wears for a while as they are super comfy!

16 January 2025
Unprompted review
Rated 3 out of 5 stars

Incredible comfort. Poor quality

These are by far the most comfortable boxers I have ever owned.
Sadly they only seem to last a few washers before holes and tears start appearing.
Their customer service was very good and sent a replacement pack, however of the 9 pairs I bought myself, most now have holes.

I will sadly have to try find an alternative brand.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Will buy again!

Bought pants for partner. Third order that he’s requested so they must be doing their job. From my point of view the pants keep his appendage in place, supported and under control so no complaints from either of us. Will undoubtedly purchase again!

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! So impressive and really personal.

I’ve been buying these boxer briefs for my husband for the last few years and he will not wear anything else now. They are very well made and extremely comfortable. (So he tells me!) they wash great too and the originals still look like new.

I had an issue with a set I bought for him for Christmas (I bought the wrong style!) I can’t fault the customer service and how easy it was to arrange an exchange. Definitely recommend the company.

Even better that there is usually a discount code to be found somewhere too!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
I made an order with JustWears and then shortly after realised I had mistakenly ordered the wrong size for my husband.
I decided to send them a WhatsApp message which was so simple and easy. Within minutes I was responded too and the correct size was amended to my order.
Amazing!
So helpful and efficient. Highly recommend Just Wears.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesomne Product

First, I brought in 2021 for my partner, and now, for my son, it's the only underwear in their draws.
Great breathable fabric, choice of pouch or no pouch, promoting better health in a cheeky and fun way.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company and great products!

Great company and great products!

They are a bit expensive, but the quality is worth it!
Also I had an issue with an order as I placed an order for the wrong item and they were fantastic and sorted everything and made it so easy!

20 December 2024
Unprompted review

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