Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often highlighting specific individuals for their exceptional support. The customer service is frequently described as excellent, with many appreciating the quick responses and efficient resolution of issues. People also find the service easy to use and the user experience smooth, especially for those who do not drive long distances. However, some people were dissatisfied with the pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few reviewers also reported negative experiences with customer service, citing rudeness, unhelpfulness, and a lack of empathy from some agents.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordability, low... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the ease of use... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

It is good for milage sensitive customers!

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't need to worry about anything; but gradual rate increase are unavoidable even though you're clean. That's why my experience reflects on the four stars.

16 October 2025
Rated 5 out of 5 stars

Lovely reps

Lovely reps. Especially Ray. As my car was totaled, some bonehead who had her face in her phone, came off a side street at speed and t-bone me and my sil, I hope to soon have a replacement and we shall start again.

17 September 2025
Rated 5 out of 5 stars

Lupita Anzaldo helped me so much with…

Lupita Anzaldo helped me so much with my experience today. I had an outstanding balance of like $300 because I forgot to upload my odometer. After I uploaded the odometer I asked her to adjust the balance which she did, and then she navigated me on how to top up my balance of $30 so I could have my insurance active again. She was a pleasure to work with and very professional.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

I liked the way the company handled my car break-in. I like how professional Just Insure handle things financially. Customer service is great.

8 September 2025

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