Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often highlighting specific individuals for their exceptional support. The customer service is frequently described as excellent, with many appreciating the quick responses and efficient resolution of issues. People also find the service easy to use and the user experience smooth, especially for those who do not drive long distances. However, some people were dissatisfied with the pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few reviewers also reported negative experiences with customer service, citing rudeness, unhelpfulness, and a lack of empathy from some agents.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordability, low... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the ease of use... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Difficult and inaccurate

Difficult and inaccurate.
My rates keep rising because you insist my credit score is not sufficient, but that is a blatant attempt to commit fraud, and I will be reporting this to the authorities now that I have gathered the needed evidence.

9 October 2025
Rated 5 out of 5 stars

Easy app and inexpensive.

Well, I happen to love an app'd business! There is no fuss as long as I do my part. Driving well, seatbelt, not speeding, and taking odometer readings on time. The app lets me Kno how much I have on my balance and the due date. CS always sends me important emails if I need to be doing Something I missed or forgot. I just love Just Insure. I've used other Ins apps but for the reasons above JI is the best so far! TY.

4 November 2025
Rated 3 out of 5 stars

I gave an indifferent review for an…

I gave an indifferent review for an indifferent company. No contact to inquire on my situation or needs, merely to take money from my bank account and give nothing in return except for next month's upcoming bill.
Should you expect better when that's the overall attitude? Business for the sake of business merits a review for the sake of reviews.

30 September 2025
Rated 5 out of 5 stars

You looking for cheap

You looking for cheap, and great customer service insurance, I recommend this insurance company will definitely serve you right!

23 September 2025
Just Insure logo

Reply from Just Insure

Thanks so much for your feedback! We appreciate your business.
-support@just.insure

Rated 2 out of 5 stars

Does not report to Lexis Nexis. Other companies think I’m uninsured.

Just Insure does not report that I have insurance to Lexis Nexis. Because of this, several companies see that I’m uninsured and consider me a risky customer. Just Insure only reports that I have auto insurance to the DMV, which is appreciated. But I wish they would go above and beyond and let everyone know that I have insurance. If I try to get an auto insurance quote from a new company, they ask me why I’ve been uninsured for months and they don’t believe me when I say that I am insured.

28 September 2025

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